公开(公告)号：US10191837B2

公开(公告)日：2019-01-29

申请号：US15415047

申请日：2017-01-25

Applicant: VMware, Inc.

Inventor： Sowgandh Sunil Gadi ,  Naveen Prakash Rao ,  Travis Finch ,  Ayoob Khan

IPC: G06F11/07 ,  G06F11/36

Abstract: An automated end-to-end analysis of customer service requests is disclosed. A core dump is received, wherein the core dump corresponds to a customer service request regarding a crash of a computer system. The core dump is automatically analyzed with a processor to generate analysis results. A graphical representation for display on a graphic user interface of a computer is generate, wherein the graphical representation corresponds to the analysis results for the core dump.

公开(公告)号：US10268563B2

公开(公告)日：2019-04-23

申请号：US15415178

申请日：2017-01-25

Applicant: VMware, Inc.

Inventor： Sowgandh Sunil Gadi ,  Naveen Prakash Rao

IPC: G06F11/07 ,  G06F11/30 ,  G06F11/32 ,  G06F11/34

Abstract: A computer-implemented method for monitoring a crash analysis system is disclosed. Log messages are accessed pertaining to the operation of a crash analysis system for analyzing a core dump. The log messages are analyzed, at a processor, in order to generate operation results data. A graphic user interface for display on a computer is generated. The graphic user interface includes a graphical representation of the operation results data.