公开(公告)号：US20180255004A1

公开(公告)日：2018-09-06

申请号：US15447683

申请日：2017-03-02

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sreeharsha Lanka ,  Prasanna Rajagopal ,  Alex Papadopolo ,  Ramakrishnan Muthukrishnan

IPC: H04L12/58 ,  H04L29/08

CPC classification number: H04L51/02 ,  H04L51/18 ,  H04L63/0807 ,  H04L63/0876 ,  H04L63/108 ,  H04L67/26 ,  H04W12/00502 ,  H04W12/00512

Abstract: A method may include receiving, via a voice channel and from a user device associated with a user, a request for information regarding a service provided to the user by a provider and determining whether the user device is configured to receive push notifications. The method may also include determining whether the user device is associated with a current customer of the provider, generating a link and an authorization token, in response to determining that the user device is not configured to receive push notifications and that the user device is associated with a current customer, and forwarding the link and the authorization token to the user device. The method may further include receiving an indication of a selection of the link via the user device and providing the requested information to the user device in response to receiving the indication of the selection of the link.

公开(公告)号：US10404628B2

公开(公告)日：2019-09-03

申请号：US15447683

申请日：2017-03-02

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sreeharsha Lanka ,  Prasanna Rajagopal ,  Alex Papadopolo ,  Ramakrishnan Muthukrishnan

IPC: H04W4/00 ,  H04L12/58 ,  H04L29/08 ,  H04L29/06

Abstract: A method may include receiving, via a voice channel and from a user device associated with a user, a request for information regarding a service provided to the user by a provider and determining whether the user device is configured to receive push notifications. The method may also include determining whether the user device is associated with a current customer of the provider, generating a link and an authorization token, in response to determining that the user device is not configured to receive push notifications and that the user device is associated with a current customer, and forwarding the link and the authorization token to the user device. The method may further include receiving an indication of a selection of the link via the user device and providing the requested information to the user device in response to receiving the indication of the selection of the link.