公开(公告)号：US20080118046A1

公开(公告)日：2008-05-22

申请号：US11601239

申请日：2006-11-16

申请人： Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel ,  Randall B. Baird ,  Christopher E. Pearce ,  Shmuel Shaffer

发明人： Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel ,  Randall B. Baird ,  Christopher E. Pearce ,  Shmuel Shaffer

IPC分类号： H04M3/22

CPC分类号： H04M3/38 ,  H04M3/42323

摘要： A system includes a first interface to connect with a network, and a second interface to connect with a telephone device of an enterprise. A unit controls a connection between the first and second interfaces for an outgoing call from the telephone device to a remote telephone device connected to the network. A processor subsystem coupled with the unit operates to initiate communications with a telephone device associated with a supervisor having authority to allow or deny the call. The processor subsystem also operates too present the supervisor with information that includes a purpose or reason for the outgoing call. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

摘要翻译： 系统包括与网络连接的第一接口和与企业的电话设备连接的第二接口。 单元控制第一和第二接口之间的连接，用于从电话设备到连接到网络的远程电话设备的呼出。 与该单元耦合的处理器子系统操作以启动与具有允许或拒绝该呼叫权限的主管相关联的电话设备的通信。 处理器子系统也使主管人员具有包括呼出呼叫的目的或原因的信息。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。

公开(公告)号：US08687785B2

公开(公告)日：2014-04-01

申请号：US11601239

申请日：2006-11-16

申请人： Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel ,  Randall B. Baird ,  Christopher E. Pearce ,  Shmuel Shaffer

发明人： Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel ,  Randall B. Baird ,  Christopher E. Pearce ,  Shmuel Shaffer

IPC分类号： H04M3/00

CPC分类号： H04M3/38 ,  H04M3/42323

摘要： A system includes a first interface to connect with a network, and a second interface to connect with a telephone device of an enterprise. A unit controls a connection between the first and second interfaces for an outgoing call from the telephone device to a remote telephone device connected to the network. A processor subsystem coupled with the unit operates to initiate communications with a telephone device associated with a supervisor having authority to allow or deny the call. The processor subsystem also operates too present the supervisor with information that includes a purpose or reason for the outgoing call. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

摘要翻译： 系统包括与网络连接的第一接口和与企业的电话设备连接的第二接口。 单元控制第一和第二接口之间的连接，用于从电话设备到连接到网络的远程电话设备的呼出。 与该单元耦合的处理器子系统操作以启动与具有允许或拒绝该呼叫权限的主管相关联的电话设备的通信。 处理器子系统也使主管人员具有包括呼出呼叫的目的或原因的信息。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

公开(公告)号：US07899161B2

公开(公告)日：2011-03-01

申请号：US11546265

申请日：2006-10-11

申请人： Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

发明人： Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC分类号： H04M11/06

CPC分类号： H04M11/10 ,  H04M3/533

摘要： In one embodiment, a voicemail messaging system provides a user with the ability to record a voicemail message that includes at least one static portion and a dynamic content portion. When the voicemail message is accessed for listening by a recipient the dynamic content portion is filled with information retrieved via a URL link. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

摘要翻译： 在一个实施例中，语音邮件消息系统向用户提供记录包括至少一个静态部分和动态内容部分的语音邮件消息的能力。 当接收到语音邮件消息以由收件人收听时，动态内容部分被填充通过URL链接检索的信息。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。

公开(公告)号：US20080089489A1

公开(公告)日：2008-04-17

申请号：US11546265

申请日：2006-10-11

申请人： Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

发明人： Vinod Katkam ,  Mukul Jain ,  Sanjeev Kumar ,  Labhesh Patel

IPC分类号： H04M11/00

CPC分类号： H04M11/10 ,  H04M3/533

摘要： In one embodiment, a voicemail messaging system provides a user with the ability to record a voicemail message that includes at least one static portion and a dynamic content portion. When the voicemail message is accessed for listening by a recipient the dynamic content portion is filled with information retrieved via a URL link. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

摘要翻译： 在一个实施例中，语音邮件消息系统向用户提供记录包括至少一个静态部分和动态内容部分的语音邮件消息的能力。 当接收到语音邮件消息以由收件人收听时，动态内容部分被填充通过URL链接检索的信息。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

公开(公告)号：US07894597B2

公开(公告)日：2011-02-22

申请号：US11249840

申请日：2005-10-12

申请人： Jennifer Walker ,  Vinod Katkam ,  Randall B. Baird ,  Cullen Jennings ,  Mukul Jain

发明人： Jennifer Walker ,  Vinod Katkam ,  Randall B. Baird ,  Cullen Jennings ,  Mukul Jain

IPC分类号： H04M1/64 ,  H04M3/00 ,  H04M1/00

CPC分类号： H04M1/2478 ,  H04M1/2535 ,  H04M1/274583 ,  H04M1/56 ,  H04M1/575 ,  H04M1/72552 ,  H04M3/48 ,  H04M2203/551 ,  H04M2250/60

摘要： The present invention provides a mechanism for categorizing telephone calls and for providing special information about calls that appear on call lists maintained in a telephone. The invention provides for both providing an indication and for providing an action. When an entry on a call list is highlighted (in a conventional manner), pressing one key adds a flag to the entry on the call list to indicate that follow up action is required. Pressing a second key initiates an action such as attaching a reminder so that the user will be reminded to take action later. Pressing a third key will provide a text message balloon indicating information about the call. The flags and text messages can be added by either the called party or the calling party.

摘要翻译： 本发明提供了一种用于对电话分类进行分类并提供关于出现在电话中保存的呼叫列表上的呼叫的特殊信息的机制。 本发明提供了提供指示和提供动作的两者。 当呼叫列表中的条目被突出显示时（按常规方式），按下一个键将增加一个标志给呼叫列表中的条目，以指示需要跟进操作。 按下第二个键可启动一个操作，例如附加提醒，以便稍后将提醒用户采取行动。 按第三个键将提供一个指示有关呼叫信息的短信气球。 被叫方或主叫方都可以添加标志和短信。

公开(公告)号：US20070067387A1

公开(公告)日：2007-03-22

申请号：US11230074

申请日：2005-09-19

申请人： Mukul Jain ,  Vinod Katkam

发明人： Mukul Jain ,  Vinod Katkam

IPC分类号： G06F15/16

CPC分类号： G06Q10/10

摘要： A conferencing system includes a server having a plurality of ports, the server operating in response to one or more inputs to selectively permit an individual connected to the server via one of the ports to participate in a conference session or be isolated in a waiting room. A computer runs a program to implement a user interface that generates the one or more inputs to the server responsive to commands entered by a moderator using the computer. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

摘要翻译： 会议系统包括具有多个端口的服务器，所述服务器响应于一个或多个输入而操作，以选择性地允许经由一个端口连接到服务器的个人参与会议会话或被隔离在等候室中。 计算机运行程序以实现响应于使用计算机的主持人输入的命令而向服务器生成一个或多个输入的用户界面。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US08243895B2

公开(公告)日：2012-08-14

申请号：US11300190

申请日：2005-12-13

申请人： Mukul Jain ,  Vinod Katkam

发明人： Mukul Jain ,  Vinod Katkam

IPC分类号： H04M13/00

CPC分类号： H04M3/527 ,  H04M3/42331

摘要： A PBX system with a shared line connected to a plurality of telephone devices includes one or more processors that control a connection for an incoming call from a caller, the one or more processors being operable to access a listing that includes one or more callers or calling numbers designated as private to a first telephone device. The one or more processors being further operable to send an alert to only the first telephone device in the event that the one or more callers or the calling numbers in the listing includes a caller or calling number associated with the incoming call. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

摘要翻译： 具有连接到多个电话设备的共享线路的PBX系统包括控制来自呼叫者的来话呼叫的连接的一个或多个处理器，所述一个或多个处理器可操作以访问包括一个或多个呼叫者或呼叫的列表 为第一电话设备指定为私有的号码。 一个或多个处理器进一步可操作以在一个或多个呼叫者或列表中的主叫号码包括与呼入呼叫相关联的主叫或主叫号码的情况下仅向第一电话设备发送警报。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US07463730B2

公开(公告)日：2008-12-09

申请号：US11244698

申请日：2005-10-06

申请人： Vinod Katkam ,  Mukul Jain

发明人： Vinod Katkam ,  Mukul Jain

IPC分类号： H04M3/00

CPC分类号： H04M3/5191 ,  H04L29/06027 ,  H04L65/4007 ,  H04M2203/552

摘要： A system includes a computer workstation associated with an agent of a call center and a subsystem that includes automatic call distributor (ACD) functions for connecting a caller to the computer workstation of the agent, the subsystem being connected with a device of the caller via an Internet Protocol (IP) network. The agent transmits a first message over the IP network to a device of the caller during the call. The first message contains notes electronically recorded by the agent. Prior to or coincident with an end of the call, the caller sends a second message back to the system confirming the agent's notes. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

摘要翻译： 系统包括与呼叫中心的代理相关联的计算机工作站和包括用于将呼叫者连接到代理的计算机工作站的自动呼叫分配器（ACD）功能的子系统，该子系统经由呼叫者的设备经由 互联网协议（IP）网络。 代理在呼叫期间通过IP网络向呼叫者的设备发送第一个消息。 第一条消息包含由代理人电子记录的笔记。 在呼叫结束之前或与呼叫结束同时，呼叫者向系统发送一个确认代理人笔记的第二个消息。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20070133776A1

公开(公告)日：2007-06-14

申请号：US11300190

申请日：2005-12-13

申请人： Mukul Jain ,  Vinod Katkam

发明人： Mukul Jain ,  Vinod Katkam

IPC分类号： H04M7/00

CPC分类号： H04M3/527 ,  H04M3/42331

摘要： A PBX system with a shared line connected to a plurality of telephone devices includes one or more processors that control a connection for an incoming call from a caller, the one or more processors being operable to access a listing that includes one or more callers or calling numbers designated as private to a first telephone device. The one or more processors being further operable to send an alert to only the first telephone device in the event that the one or more callers or the calling numbers in the listing includes a caller or calling number associated with the incoming call. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

摘要翻译： 具有连接到多个电话设备的共享线路的PBX系统包括控制来自呼叫者的来话呼叫的连接的一个或多个处理器，所述一个或多个处理器可操作以访问包括一个或多个呼叫者或呼叫的列表 为第一电话设备指定为私有的号码。 一个或多个处理器进一步可操作以在一个或多个呼叫者或列表中的主叫号码包括与呼入呼叫相关联的主叫或主叫号码的情况下仅向第一电话设备发送警报。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20070116237A1

公开(公告)日：2007-05-24

申请号：US11244698

申请日：2005-10-06

申请人： Vinod Katkam ,  Mukul Jain

发明人： Vinod Katkam ,  Mukul Jain

IPC分类号： H04M3/00 ,  H04M5/00

CPC分类号： H04M3/5191 ,  H04L29/06027 ,  H04L65/4007 ,  H04M2203/552

摘要： A system includes a computer workstation associated with an agent of a call center and a subsystem that includes automatic call distributor (ACD) functions for connecting a caller to the computer workstation of the agent, the subsystem being connected with a device of the caller via an Internet Protocol (IP) network. The agent transmits a first message over the IP network to a device of the caller during the call. The first message contains notes electronically recorded by the agent. Prior to or coincident with an end of the call, the caller sends a second message back to the system confirming the agent's notes. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

摘要翻译： 系统包括与呼叫中心的代理相关联的计算机工作站和包括用于将呼叫者连接到代理的计算机工作站的自动呼叫分配器（ACD）功能的子系统，该子系统经由呼叫者的设备经由 互联网协议（IP）网络。 代理在呼叫期间通过IP网络向呼叫者的设备发送第一个消息。 第一条消息包含由代理人电子记录的笔记。 在呼叫结束之前或与呼叫结束同时，呼叫者向系统发送一个确认代理人笔记的第二个消息。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。