公开(公告)号：US20150381809A1

公开(公告)日：2015-12-31

申请号：US14317743

申请日：2014-06-27

Applicant: Vonage Business Solutions, Inc.

Inventor： Barry Fleming ,  Joshua Ferrell ,  Ann Santorios ,  Randy Layman

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/5232 ,  H04M3/5158

Abstract: A system and method are disclosed herein for an automated progressive dialer system. The system comprises maintaining a callee database for a calling campaign. A Presence registrar is maintains a list of call center agents, wherein the list comprises the agent's current state, account information and other metrics. An agent progressive dialer (APD) indicates an agent's current state to the Presence registrar and maintains an agent's open line to connect with a connected outbound call to a callee. One or more callees are selected to call based upon the agent's current state. Outbound calls are placed to the selected callee using a callee progressive dialer (CPD). Upon successfully connecting a call to a callee, the Presence registrar provides an available agent with an open line to receive the call. The CPD then bridges the successfully connected callee outbound call with the available agent's open line on the APD.

Abstract translation: 本文公开了一种用于自动渐进式拨号器系统的系统和方法。 该系统包括维护用于呼叫活动的被叫数据库。 存在注册服务商维护呼叫中心代理的列表，其中该列表包括代理的当前状态，帐户信息和其他度量。 代理进度拨号器（APD）指示代理人到现场注册商的当前状态，并维护代理的开放线路以连接到被呼叫者的连接的出站呼叫。 根据代理的当前状态，选择一个或多个被呼叫者进行呼叫。 使用被呼叫者逐行拨号（CPD）将出站呼叫放置到所选被调用方。 在成功将呼叫连接到被叫方之后，Presence注册商提供一个可用的代理与开放的线路接收呼叫。 CPD然后桥接与APD上可用代理的开放线路成功连接的被呼叫者呼出呼叫。