公开(公告)号：US09729347B2

公开(公告)日：2017-08-08

申请号：US14194220

申请日：2014-02-28

Applicant: Vonage Business Solutions, Inc.

Inventor： Randy Layman ,  Barry Fleming

IPC: H04L12/16 ,  H04L12/46 ,  H04L29/06 ,  H04L12/26

CPC classification number: H04L12/462 ,  H04L12/4625 ,  H04L41/0896 ,  H04L43/062 ,  H04L43/08 ,  H04L43/16 ,  H04L65/1083 ,  H04L65/403

Abstract: A system and method are disclosed herein for managing conference bridge communication sessions. The system and method involves receiving a plurality of calls containing user media from users into a conference bridge, then connecting the plurality of calls via a load balancer to a plurality of conference servers on a network. A master broker dynamically selects a master conference server from among the plurality of conference servers to which the calls are connected. Once the master conference server is selected, the master broker directs all other conference servers to bridge the user media for the calls that are connected to the master conference server. The master conference server receives the user media from each of the connected conference servers. The master conference server is able to organize and mix the various user media and return this mixed media to each of the connected conference servers and thereby back to each user.

公开(公告)号：US20150381809A1

公开(公告)日：2015-12-31

申请号：US14317743

申请日：2014-06-27

Applicant: Vonage Business Solutions, Inc.

Inventor： Barry Fleming ,  Joshua Ferrell ,  Ann Santorios ,  Randy Layman

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/5232 ,  H04M3/5158

Abstract: A system and method are disclosed herein for an automated progressive dialer system. The system comprises maintaining a callee database for a calling campaign. A Presence registrar is maintains a list of call center agents, wherein the list comprises the agent's current state, account information and other metrics. An agent progressive dialer (APD) indicates an agent's current state to the Presence registrar and maintains an agent's open line to connect with a connected outbound call to a callee. One or more callees are selected to call based upon the agent's current state. Outbound calls are placed to the selected callee using a callee progressive dialer (CPD). Upon successfully connecting a call to a callee, the Presence registrar provides an available agent with an open line to receive the call. The CPD then bridges the successfully connected callee outbound call with the available agent's open line on the APD.

Abstract translation: 本文公开了一种用于自动渐进式拨号器系统的系统和方法。 该系统包括维护用于呼叫活动的被叫数据库。 存在注册服务商维护呼叫中心代理的列表，其中该列表包括代理的当前状态，帐户信息和其他度量。 代理进度拨号器（APD）指示代理人到现场注册商的当前状态，并维护代理的开放线路以连接到被呼叫者的连接的出站呼叫。 根据代理的当前状态，选择一个或多个被呼叫者进行呼叫。 使用被呼叫者逐行拨号（CPD）将出站呼叫放置到所选被调用方。 在成功将呼叫连接到被叫方之后，Presence注册商提供一个可用的代理与开放的线路接收呼叫。 CPD然后桥接与APD上可用代理的开放线路成功连接的被呼叫者呼出呼叫。

公开(公告)号：US20150249547A1

公开(公告)日：2015-09-03

申请号：US14194220

申请日：2014-02-28

Applicant: Vonage Business Solutions, Inc.

Inventor： Randy Layman ,  Barry Fleming

IPC: H04L12/46 ,  H04L12/26 ,  H04L29/06

CPC classification number: H04L12/462 ,  H04L12/4625 ,  H04L41/0896 ,  H04L43/062 ,  H04L43/08 ,  H04L43/16 ,  H04L65/1083 ,  H04L65/403

Abstract: A system and method are disclosed herein for managing conference bridge communication sessions. The system and method involves receiving a plurality of calls containing user media from users into a conference bridge, then connecting the plurality of calls via a load balancer to a plurality of conference servers on a network. A master broker dynamically selects a master conference server from among the plurality of conference servers to which the calls are connected. Once the master conference server is selected, the master broker directs all other conference servers to bridge the user media for the calls that are connected to the master conference server. The master conference server receives the user media from each of the connected conference servers. The master conference server is able to organize and mix the various user media and return this mixed media to each of the connected conference servers and thereby back to each user.

Abstract translation: 本文公开了一种用于管理会议桥通信会话的系统和方法。 该系统和方法包括从用户接收包含用户媒体的多个呼叫到会议桥，然后经由负载平衡器将多个呼叫连接到网络上的多个会议服务器。 主代理程序从呼叫所连接的多个会议服务器中动态地选择主会议服务器。 一旦选择了主会议服务器，主代理指示所有其他会议服务器将连接到主会议服务器的呼叫的用户媒体桥接。 主会议服务器从每个连接的会议服务器接收用户媒体。 主会议服务器能够组织和混合各种用户媒体，并将这些混合媒体返回给每个连接的会议服务器，从而返回每个用户。