公开(公告)号：US11244529B2

公开(公告)日：2022-02-08

申请号：US16666109

申请日：2019-10-28

Applicant: Walmart Apollo, LLC

Inventor： Shengyang Zhang ,  Mingang Fu ,  Arun Prasad Nagarathinam ,  Apeksha Mehta ,  Pawan Kumar ,  Madhavan Kandhadai Vasantham ,  Ankit Jasuja ,  Surnaik Prakash Srivastava ,  Jennifer Chen ,  Vidyanand Krishnan

IPC: G07C11/00 ,  G06Q10/06 ,  G06Q10/04 ,  H04M3/523 ,  G06Q30/00 ,  G06N20/00 ,  G06Q30/02

Abstract: A system is provided and generally includes a server, an associate computing device, and a customer computing device. The server may receive data from the customer computing device indicating that a customer is picking up items from a predetermined location. The server may compute an estimated wait time for the customer based on one or more machine learning processes. In some examples, a number of unexpected customers that may arrive is determined. The machine learning process may compute the estimated wait time based on the number of unexpected customers. The machine learning process may be trained with historical data. The estimated wait time is transmitted to the customer computing device, and is displayed to the customer. In some examples, the server sends a list of customers waiting to be serviced to the associate computing device. The list may be prioritized based on estimated wait times for those customers.

公开(公告)号：US11928897B2

公开(公告)日：2024-03-12

申请号：US17552799

申请日：2021-12-16

Applicant: Walmart Apollo, LLC

Inventor： Shengyang Zhang ,  Mingang Fu ,  Arun Prasad Nagarathinam ,  Apeksha Mehta ,  Pawan Kumar ,  Madhavan Kandhadai Vasantham ,  Ankit Jasuja ,  Surnaik Prakash Srivastava ,  Jennifer Chen ,  Vidyanand Krishnan

IPC: G07C11/00 ,  G06N20/00 ,  G06Q10/04 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q30/02 ,  H04M3/523

CPC classification number: G07C11/00 ,  G06N20/00 ,  G06Q10/04 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q30/02 ,  H04M3/5238 ,  G07C2011/04

Abstract: In some examples, a system may include a first computing device communicatively coupled to a second computing device. Additionally, the first computing device is configured to obtain, from the second computing device, check-in data indicating an arrival of the user of the second computing device at a first location, and in response to obtaining the check-in data, determine current wait times. Moreover, the first computing device is configured to determine a first number of customers waiting for service, determine a first number of associates available to assist the first number of customers, and determine an expected wait time for the user operating the second computing device based at least on the current wait times. In some examples, the first number of customers waiting for service, and the first number of associates available. Further, the first computing device is configured to transmit the expected wait time to the second computing device.