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    METHOD AND APPARATUS FOR ENHANCING TICKETING SYSTEM IN A SERVICE MANAGEMENT PROCESS FOR EFFICIENT PROBLEM RESOLULTION
    2.
    发明申请
    METHOD AND APPARATUS FOR ENHANCING TICKETING SYSTEM IN A SERVICE MANAGEMENT PROCESS FOR EFFICIENT PROBLEM RESOLULTION 审中-公开
    在有效问题解决方案的服务管理过程中增强制作系统的方法和装置

    公开(公告)号：US20100031095A1

    公开(公告)日：2010-02-04

    申请号：US12181563

    申请日：2008-07-29

    申请人： Yaoping Ruan ,  Debanjan Saha ,  Ramendra K. Sahoo ,  Sambit Sahu ,  Anees Shaikh

    发明人： Yaoping Ruan ,  Debanjan Saha ,  Ramendra K. Sahoo ,  Sambit Sahu ,  Anees Shaikh

    IPC分类号： G06F11/07

    CPC分类号： G06Q10/06

    摘要： Problem ticket usage is improved by adding dynamic information to the ticket or using dynamic information to prompt the user or customer for additional information. Two categories of dynamic information are used. In the case where an initial problem ticket involves identification of a problem component the dynamic information is derived from abnormal status of related components, such as components which support the problem component. In the case where an initial problem ticket involves problem symptom information, data is derived from resolved problem tickets by identifying important words or concepts which are stored in connection with the particular symptom. When later problem tickets having the same symptom are identified the related important words or concepts are either added to the problem ticket or are used to prompt customers or users for additional information. A system implementing an embodiment of the invention is also described.

    摘要翻译： 通过向机票添加动态信息或使用动态信息来提示用户或客户获取更多信息来改进问题票使用。 使用两类动态信息。 在初始问题票涉及识别问题组件的情况下，动态信息是从相关组件的异常状态导出的，例如支持问题组件的组件。 在初始问题票涉及问题症状信息的情况下，通过识别与特定症状相关联存储的重要单词或概念，从解决的问题票据导出数据。 当识别出具有相同症状的后续问题票时，将相关的重要词或概念添加到问题单，或用于提示客户或用户获取更多信息。 还描述了实现本发明的实施例的系统。

    Method, apparatus and computer program product implementing multi-tenancy for network monitoring tools using virtualization technology
    4.
    发明授权
    Method, apparatus and computer program product implementing multi-tenancy for network monitoring tools using virtualization technology 失效
    使用虚拟化技术的网络监控工具实施多租户的方法，设备和计算机程序产品

    公开(公告)号：US08412809B2

    公开(公告)日：2013-04-02

    申请号：US11923018

    申请日：2007-10-24

    申请人： Yaoping Ruan ,  Debanjan Saha ,  Sambit Sahu ,  Anees Shaikh ,  Chang-Hao Tsai

    发明人： Yaoping Ruan ,  Debanjan Saha ,  Sambit Sahu ,  Anees Shaikh ,  Chang-Hao Tsai

    IPC分类号： G06F15/173 ,  G06F7/00 ,  H04L12/28

    CPC分类号： H04L67/327 ,  H04L41/00 ,  H04L67/28

    摘要： Method, apparatus and computer program product manage a plurality of networks with a single tenant network management tool using virtualization and implement control plane virtualization of the single tenant management tool; data storage virtualization of a data storage apparatus and network address virtualization of an available address range. A virtual machine may be implemented for each network of the plurality of networks to contain an instance of the single tenant management tool. In one implementation, a proxy is used to implement data storage virtualization. In another implementation, separate data storage is maintained for each network and data storage virtualization is achieved by managing the network protocol stack virtualization. The network address virtualization may be implemented using machine-level virtualization or operating-system-level virtualization.

    摘要翻译： 方法，装置和计算机程序产品通过使用虚拟化的单个租户网络管理工具来管理多个网络，并实施单个租户管理工具的控制平面虚拟化; 数据存储设备的数据存储虚拟化和可用地址范围的网络地址虚拟化。 可以为多个网络中的每个网络实现虚拟机以包含单个租户管理工具的实例。 在一个实现中，代理用于实现数据存储虚拟化。 在另一个实现中，为每个网络维护单独的数据存储，并且通过管理网络协议栈虚拟化来实现数据存储虚拟化。 可以使用机器级虚拟化或操作系统级虚拟化来实现网络地址虚拟化。

    Method, Apparatus And Computer Program Product Implementing Multi-Tenancy For Network Monitoring Tools Using Virtualization Technology
    5.
    发明申请
    Method, Apparatus And Computer Program Product Implementing Multi-Tenancy For Network Monitoring Tools Using Virtualization Technology 失效
    方法，设备和计算机程序产品实现多租户网络监控工具使用虚拟化技术

    公开(公告)号：US20090113031A1

    公开(公告)日：2009-04-30

    申请号：US11923018

    申请日：2007-10-24

    申请人： Yaoping Ruan ,  Debanjan Saha ,  Sambit Sahu ,  Anees Shaikh ,  Chang-Hao Tsai

    发明人： Yaoping Ruan ,  Debanjan Saha ,  Sambit Sahu ,  Anees Shaikh ,  Chang-Hao Tsai

    IPC分类号： G06F15/173

    CPC分类号： H04L67/327 ,  H04L41/00 ,  H04L67/28

    摘要： Method, apparatus and computer program product manage a plurality of networks with a single tenant network management tool using virtualization and implement control plane virtualization of the single tenant management tool; data storage virtualization of a data storage apparatus and network address virtualization of an available address range. A virtual machine may be implemented for each network of the plurality of networks to contain an instance of the single tenant management tool. In one implementation, a proxy is used to implement data storage virtualization. In another implementation, separate data storage is maintained for each network and data storage virtualization is achieved by managing the network protocol stack virtualization. The network address virtualization may be implemented using machine-level virtualization or operating-system-level virtualization.

    摘要翻译： 方法，装置和计算机程序产品通过使用虚拟化的单个租户网络管理工具来管理多个网络，并实施单个租户管理工具的控制平面虚拟化; 数据存储设备的数据存储虚拟化和可用地址范围的网络地址虚拟化。 可以为多个网络中的每个网络实现虚拟机以包含单个租户管理工具的实例。 在一个实现中，代理用于实现数据存储虚拟化。 在另一个实现中，为每个网络维护单独的数据存储，并且通过管理网络协议栈虚拟化来实现数据存储虚拟化。 可以使用机器级虚拟化或操作系统级虚拟化来实现网络地址虚拟化。

    Method and apparatus for bandwidth efficient distribution of content
    7.
    发明申请
    Method and apparatus for bandwidth efficient distribution of content 审中-公开
    内容带宽有效分配的方法和装置

    公开(公告)号：US20050108356A1

    公开(公告)日：2005-05-19

    申请号：US10699368

    申请日：2003-10-31

    申请人： Marcel-Catalin Rosu ,  Debanjan Saha ,  Sambit Sahu ,  Anees Shaikh

    发明人： Marcel-Catalin Rosu ,  Debanjan Saha ,  Sambit Sahu ,  Anees Shaikh

    IPC分类号： G06F15/16 ,  G06F15/167 ,  H04L12/18

    CPC分类号： H04L12/1854

    摘要： In one embodiment, the present invention is a method and an apparatus for bandwidth efficient distribution of content over a computer network. In one embodiment, a server cooperates with clients to reduce the usage of server bandwidth, thereby reducing bandwidth-associated distribution costs. The server controls the way that content is distributed within the system, and the clients/receivers may act as intermediate forwarders of data packets. In one embodiment, this is accomplished by sending data items to a first group of receivers on a packet-by-packet basis using unicast communication. The first group of receivers then sends the packets on to a second set of receivers, and the process continues until the packet is forwarded to all intended receivers.

    摘要翻译： 在一个实施例中，本发明是一种用于通过计算机网络带宽有效地分发内容的方法和装置。 在一个实施例中，服务器与客户端协作以减少服务器带宽的使用，从而减少带宽相关的分配成本。 服务器控制内容在系统内分发的方式，客户端/接收者可以作为数据包的中间转发器。 在一个实施例中，这是通过使用单播通信在逐个分组的基础上向第一组接收机发送数据项来实现的。 第一组接收器然后将分组发送到第二组接收机，并且该过程继续，直到分组被转发到所有预期的接收机。

    Determining an Optimal Solution Set Based on Human Selection
    8.
    发明申请
    Determining an Optimal Solution Set Based on Human Selection 审中-公开
    基于人类选择确定最优解集

    公开(公告)号：US20090177690A1

    公开(公告)日：2009-07-09

    申请号：US11968993

    申请日：2008-01-03

    申请人： Sinem Guven ,  Gopal Sarma Pingali ,  Debanjan Saha ,  Ramendra Kumar Sahoo ,  Anees Shaikh

    发明人： Sinem Guven ,  Gopal Sarma Pingali ,  Debanjan Saha ,  Ramendra Kumar Sahoo ,  Anees Shaikh

    IPC分类号： G06F17/30

    CPC分类号： G06Q30/02

    摘要： An exemplary method of determining a set of optimal solutions for a problem includes the steps of determining a set of probable solutions for the problem; presenting the set of probable solutions to at least one human expert; receiving at least one selection by the at least one human expert of at least one solution from the set of probable solutions; and determining a set of optimal solutions from the set of probable solutions based at least in part on the at least one selection by the at least one human expert. The method may also include steps of presenting at least one of the set of probable solutions and the set of optimal solutions to at least another human expert; permitting the at least another human expert to select at least one solution from at least one of the set of probable solutions and the set of optimal solutions; and determining a set of optimal solutions from the set of probable solutions based at least in part on the at least one selection by the at least one human expert and the at least one selection by the at least another human expert.

    摘要翻译： 确定问题的一组最优解的示例性方法包括以下步骤：确定该问题的可能解的集合; 向至少一位人类专家提供一套可能的解决方案; 由所述至少一个人类专家接收来自所述一组可能解决方案的至少一个解决方案的至少一个选择; 以及至少部分地基于所述至少一个人类专家的所述至少一个选择来从所述一组可能解决方案中确定一组最优解。 该方法还可以包括以下步骤：向至少另一人类专家呈现该组可能解和集合的最优解中的至少一个; 允许所述至少另一个人类专家从所述一组可能解和所述一组最优解中的至少一个中选择至少一个解; 以及至少部分地基于所述至少一个人类专家的至少一个选择和所述至少另一个人类专家的所述至少一个选择来从所述一组可能解决方案中确定一组最优解。

    Method, system and computer program product for improving information technology service resiliency
    9.
    发明申请
    Method, system and computer program product for improving information technology service resiliency 审中-公开
    方法，系统和计算机程序产品，用于提高信息技术的服务弹性

    公开(公告)号：US20070282649A1

    公开(公告)日：2007-12-06

    申请号：US11446533

    申请日：2006-06-02

    申请人： Larry Earl Davis ,  Milton H.Hernandez Moreno ,  Prashant Pradhan ,  Debanjan Saha ,  Anees Shaikh

    发明人： Larry Earl Davis ,  Milton H.Hernandez Moreno ,  Prashant Pradhan ,  Debanjan Saha ,  Anees Shaikh

    IPC分类号： G06F9/44

    CPC分类号： G06F11/008 ,  G06Q10/06

    摘要： A method is provided. The method includes the steps of: generating a model of an information technology process, wherein the process comprises a plurality of process steps and wherein the model identifies resources associated with the process; identifying dependencies on the resources for at least one process step of the plurality of process steps; perturbing the model; assessing an impact of the perturbation on the model; and reducing the impact of the perturbation on the model by utilizing at least one remedial action.

    摘要翻译： 提供了一种方法。 该方法包括以下步骤：生成信息技术过程的模型，其中所述过程包括多个处理步骤，并且其中所述模型识别与所述过程相关联的资源; 识别对所述多个处理步骤中的至少一个处理步骤的资源的依赖性; 干扰模型; 评估扰动对模型的影响; 并通过利用至少一个补救措施减少扰动对模型的影响。

    Network route control
    10.
    发明申请
    Network route control 有权
    网络路由控制

    公开(公告)号：US20050108386A1

    公开(公告)日：2005-05-19

    申请号：US10698126

    申请日：2003-10-31

    申请人： Arup Acharya ,  Debanjan Saha ,  Anees Shaikh

    发明人： Arup Acharya ,  Debanjan Saha ,  Anees Shaikh

    IPC分类号： G06F15/173 ,  H04L12/28 ,  H04L12/46

    CPC分类号： H04L12/2898 ,  H04L12/2856 ,  H04L12/4633 ,  H04L12/4641 ,  H04L12/5692

    摘要： The use of multi-homing to multiple network providers to improve performance of network applications is disclosed. In accordance with the present invention, a general purpose computer performs primary route control functions, without requiring a special route control device. Route selection is made in accordance with desired metrics which may include relevant to performance, availability, or cost.

    摘要翻译： 披露了多归属对多个网络提供商的使用，以提高网络应用的性能。 根据本发明，通用计算机在不需要特殊的路径控制装置的情况下，执行主路线控制功能。 路由选择是根据可能包括与性能，可用性或成本相关的期望度量进行的。