摘要:
A method of generating common trouble case data for managing a plurality of systems. The method includes (a) obtaining first identifiers of actual system components and a second identifier of a template from a system data storage unit, (b) obtaining third identifiers of definitional system components from a template data storage unit on the basis of the second identifier, (c) selecting, by a computer, a first identifier subset among the first identifiers on the basis of the third identifiers, and (d) selecting, by the computer, a first trouble case data subset among a plurality of first trouble case data pieces on the basis of the first identifier subset to generate the common trouble case data. In the above (c), the first identifiers of the first identifier subset are identical to the third identifiers. In the above (d), the first trouble case data subset includes the first identifier subset.
摘要:
A computer readable, non-transitory medium has stored therein a trouble pattern creating program. The program causes a computer to execute: (a) extracting, from a plurality of log messages that are output from an information system having a plurality of configuration items and that are output in a predetermined period of time, configuration items that output the log messages; (b) calculating a degree of relationship between the configuration items extracted in the (a) extracting; (c) executing learning of the rate of the number of occurrences of troubles in the information system in the number of times the log messages are output, the learning is executed by a number of times corresponding to the degree of relationship calculated in the (b) calculating; and (d) creating, in accordance with a result of the learning in the (c) executing, a trouble pattern message that is output when a trouble occurs.
摘要:
A computer-readable medium stores therein an information processing program that causes a computer to execute a process. The process includes referring to relationship property information records that are stored in a storage device and indicate the type of each relationship property between configuration elements in a system and calculating a total count of configuration elements having a predetermined relationship property with a first configuration element, or a total count of relationship property information records having a predetermined relationship property, among relationship property information records concerning the first configuration element; executing conditional determination concerning the number of configuration elements having the predetermined relationship property with the first configuration element, among the calculated total count of configuration elements or the calculated total count of relationship property information records; and outputting a result of the determination.
摘要:
A managing apparatus includes: a storing unit configured to store fault co-occurrence information storing the number of detection times that a first message pattern indicating a message group including messages received from an information processing system in a predetermined duration is deleted; a determining unit configured to detect the first message pattern, to read the number of detection times from the fault co-occurrence information, to calculate a co-occurrence probability of the fault and the first message pattern based on the number of detection times, and to determine that the fault has occurred if the co-occurrence probability is equal to or higher than a threshold value; and an updating unit configured to create a second message pattern indicating a message group obtained by excluding a message output by a changed component from the first message pattern, and to update the first message pattern to the second message pattern.
摘要:
According to an instruction manual generated by an instruction manual generator, a process log of a practical process performed by a plurality of instruction executers is acquired. A command described in the instruction manual is extracted, and extracted commands are extracted from each process log. The sections of the process logs sectioned by the extracted commands are numbered, and the number of executions of the commands different from the extracted command is counted. When the variance of the number of the executions of a command in a section common in the plurality of process logs is larger than a specified value, the possibility of an unclear description in the corresponding section in the instruction manual is displayed for notification of a different process performed for each instruction executer.
摘要:
An information obtaining assistance apparatus including: a storage to store system environment information on an information processing system and obtaining method information on one or more methods of obtaining information; and a processor to create presentation information that is based on the system environment information and the obtaining method information and to present a method of obtaining target information of the information processing system.
摘要:
A topology design information generator which, based on design information storing setting information, which is set in each communication instrument in order to enable the communication, on a layer-by-layer basis, generates layer-by-layer topology design information of the network. A topology information generator which collects the layer-by-layer setting information actually set in each communication instrument and, based on the collected setting information, generates layer-by-layer topology information of the actually constructed network. And a topology information comparator which compares the topology design information generated by the topology design information generator, and the topology information generated by the topology information generator, on the layer-by-layer basis.