公开(公告)号：US08868729B2

公开(公告)日：2014-10-21

申请号：US12979113

申请日：2010-12-27

申请人： Hiroshi Otsuka ,  Akira Katsuno ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

发明人： Hiroshi Otsuka ,  Akira Katsuno ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

IPC分类号： G06F15/173

CPC分类号： G06F11/3419 ,  G06F11/0709 ,  G06F11/0778 ,  G06F11/3006 ,  G06F11/3089 ,  G06F11/3476 ,  H04L43/14

摘要： An information collection device acquires information from a plurality of devices connected through a network. The information collection device includes: a first addition unit that adds, for each of the devices, an information collection duration required to collect information of the devices to a communication duration required to communicate with the devices; a second addition unit that adds a maximum duration among the durations by addition of the first addition unit to a predetermined time to obtain a first time; a subtraction unit that subtracts the information collection duration of each of the devices from the first time; a first setting unit that sets a time obtained by the subtraction unit as a second time that is when information collection starts at each of the devices; and an acquisition unit that acquires information obtained by the information collection that starts at the second time.

摘要翻译： 信息收集装置从通过网络连接的多个装置获取信息。 所述信息收集装置包括：第一加法单元，对于每个所述设备，将收集所述设备的信息所需的信息收集持续时间与所述设备进行通信所需的通信持续时间相加; 第二加法单元，通过将第一加法单元加法到预定时间来在持续时间中增加最大持续时间以获得第一次; 减法单元，从第一次减去每个设备的信息收集持续时间; 第一设置单元，其将由所述减法单元获得的时间设置为当在每个设备处开始信息收集时的第二时间; 以及获取单元，其获取通过第二次开始的信息收集获得的信息。

公开(公告)号：US08650274B2

公开(公告)日：2014-02-11

申请号：US12884308

申请日：2010-09-17

申请人： Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

发明人： Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

IPC分类号： G06F15/173

CPC分类号： G06F17/30997 ,  G06F17/30566 ,  G06Q10/06

摘要： An information management device for performing an information update process from a virtual integrated management device that manages a plurality of device configuration information management devices to the device configuration information management devices, comprises a meta information management unit and an update processing unit. The meta information management unit, which is used to store meta information, indicates from which device configuration information management devices managed information comes. The update processing unit is used to narrow down the device configuration information management devices having information. The information is the basis of information on an update process such as registration, update and deletion based on the meta information, and giving a request for the update process, such as registration, update and deletion only to the device configuration information management devices narrowed down.

摘要翻译： 一种用于从管理多个设备配置信息管理设备的虚拟集成管理设备向设备配置信息管理设备执行信息更新处理的信息管理设备，包括元信息管理单元和更新处理单元。 用于存储元信息的元信息管理单元指示从哪个设备配置信息管理设备管理的信息到来。 更新处理单元用于缩小具有信息的设备配置信息管理设备。 该信息是基于元信息的注册，更新和删除等更新处理的信息的基础，仅向被缩小的设备配置信息管理装置提供诸如注册，更新和删除等更新处理的请求 。

公开(公告)号：US08561132B2

公开(公告)日：2013-10-15

申请号：US13232392

申请日：2011-09-14

申请人： Hiroshi Otsuka ,  Yasuhide Matsumoto ,  Yuji Wada ,  Masazumi Matsubara ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Kenji Morimoto

发明人： Hiroshi Otsuka ,  Yasuhide Matsumoto ,  Yuji Wada ,  Masazumi Matsubara ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Kenji Morimoto

IPC分类号： G06F17/00

CPC分类号： G06F21/604 ,  G06F17/30525 ,  G06F21/6218 ,  G06F2221/2141 ,  G06Q10/10

摘要： An access control apparatus that controls access to an information management apparatus that stores configuration elements and relationship elements indicating relationships between the configuration elements, includes a storage unit that stores one or more predetermined configuration elements in association with user information that identifies a user and stores one or more combinations of a type of a configuration element and a type of a relationship element in association with the user information, as an access control rule set for each user, and a determining unit that determines that, when a combination of a type of a configuration element stored in the storage unit in association with user information and a type of a relationship element indicating a relationship between the configuration element and another configuration element is stored in the storage unit in association with the user information, the another configuration element is accessible.

摘要翻译： 控制对存储配置元素的信息管理装置的访问的访问控制装置，以及指示配置要素之间的关系的关系元素，包括存储与识别用户的用户信息相关联的一个或多个预定配置元素并存储一个 或者更多的配置元素的类型和与用户信息相关联的关系元素的类型的组合，作为为每个用户设置的访问控制规则，以及确定单元，其确定当一种类型的 与用户信息相关联地存储在存储单元中的配置元素和指示配置元素与另一个配置元素之间的关系的关系元素的类型与用户信息相关联地存储在存储单元中，另一个配置元素是可访问的。

公开(公告)号：US08438179B2

公开(公告)日：2013-05-07

申请号：US12491998

申请日：2009-06-25

申请人： Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

发明人： Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka ,  Akira Katsuno

IPC分类号： G06F17/30 ,  G06F7/00

CPC分类号： G06F11/0709 ,  G06F11/079 ,  H04L41/0654 ,  H04L67/42 ,  H04Q2213/13103 ,  H04Q2213/13163 ,  H04Q2213/1325 ,  H04Q2213/13349

摘要： A computer-readable portable storage medium storing a trouble handling program for causing a computer to execute a process for knowledgizing past trouble handling cases in information systems, and for recommending handling methods based on trouble handling knowledge obtained by knowledgizing and symptoms of troubles when they occur, including a searching process for obtaining candidates of handling methods for troubles requested to be handled by searching the trouble handling knowledge; a recording process for recording to a storing unit a history of handling methods executed for each symptom as handling history information; a priority assigning process for assigning priorities to the handling method candidates obtained by the searching process, with reference to the handling history information; and a process for returning to a handling request source the handling methods for the troubles requested to be handled after assigning priorities based on priority assignment information obtained by the priority assigning process.

摘要翻译： 一种存储故障处理程序的计算机可读便携式存储介质，用于使计算机执行用于了解信息系统中的过去故障处理情况的处理，并且基于故障处理推荐处理方法，所述处理方法基于故障处理知识获得的知识和发生的故障症状 包括通过搜索故障处理知识来获得请求处理的麻烦的处理方法的候选者的搜索过程; 记录处理，用于向存储单元记录作为处理历史信息的针对每个症状执行的处理方法的历史; 优先级分配处理，用于根据所述处理历史信息，通过所述搜索处理获得的所述处理方法候选中分配优先级; 以及基于通过优先级分配处理获得的优先级分配信息，在分配优先级之后返回到处理请求源处理请求处理中的问题的处理方法。

公开(公告)号：US08311977B2

公开(公告)日：2012-11-13

申请号：US12397927

申请日：2009-03-04

申请人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Masazumi Matsubara ,  Kuniaki Shimada ,  Yukihiro Watanabe

发明人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Masazumi Matsubara ,  Kuniaki Shimada ,  Yukihiro Watanabe

IPC分类号： G06F7/00 ,  G06F17/00

CPC分类号： H04L41/0873 ,  G06F17/30286 ,  H04L41/024 ,  H04L41/0836 ,  H04L41/0853

摘要： An information processing apparatus for managing attribute information as to resources constituting a system includes an acquisition unit which obtains a plurality of attribute information as to the same resources, a degree of reliability calculation unit which calculates, when a contradiction exists between the plurality of attribute information obtained by the acquisition unit, a degree of reliability as to each of the plurality of attribute information, and an attribute information determination unit which sets the attribute information, which has the highest degree of reliability calculated by the degree of reliability calculation unit, as attribute information as to the resources.

摘要翻译： 用于管理构成系统的资源的属性信息的信息处理装置包括：获取单元，其获得关于相同资源的多个属性信息;可靠度计算单元，当所述多个属性信息之间存在矛盾时， 由所述获取单元获得的所述多个属性信息中的每一个的可靠度，以及属性信息确定单元，其将由所述可靠度计算单元计算出的具有最高可靠度的属性信息设置为属性 信息资源。

公开(公告)号：US20110314050A1

公开(公告)日：2011-12-22

申请号：US13067736

申请日：2011-06-22

申请人： Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Yuji Wada ,  Kenji Morimoto ,  Hiroshi Otsuka

发明人： Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Yuji Wada ,  Kenji Morimoto ,  Hiroshi Otsuka

IPC分类号： G06F17/30

CPC分类号： G06F17/30566

摘要： A configuration management system includes a plurality of MDRs that stores information about resources as configuration items, a FCMDB, a plurality of proxy apparatuses, and a proxy management apparatus, wherein the proxy management apparatus receives configuration items from the MDRs, reconciles the receives configuration items, selects a destination proxy apparatus such that the numbers of configuration items stored in the proxy apparatuses are substantially equal to each other, and sends the reconciled configuration items to the selected proxy apparatus, wherein the proxy apparatuses store configuration items sent from the proxy management apparatus, and wherein the FCMDB receives a query from a client, selects among the plurality of proxy apparatuses a proxy apparatus that stores a configuration item that is to serve as a query result, and receives the configuration item from the selected proxy apparatus.

摘要翻译： 配置管理系统包括存储关于资源作为配置项的信息的多个MDR，FCMDB，多个代理装置和代理管理装置，其中代理管理装置从MDR接收配置项，将接收配置项 选择目的地代理装置，使得存储在代理装置中的配置项目的数量基本上彼此相等，并且将所调整的配置项发送到所选择的代理装置，其中代理装置存储从代理管理装置发送的配置项 ，并且其中所述FCMDB从客户端接收查询，在所述多个代理设备中选择存储要用作查询结果的配置项的代理设备，并从所选代理设备接收配置项。

公开(公告)号：US20110016092A1

公开(公告)日：2011-01-20

申请号：US12886744

申请日：2010-09-21

申请人： Masazumi Matsubara ,  Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Akira Katsuno

发明人： Masazumi Matsubara ,  Yuji Wada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Akira Katsuno

IPC分类号： G06F17/30

CPC分类号： G06F11/1451 ,  G06F11/1458 ,  G06F11/1464 ,  G06F11/1469 ,  G06F17/30283 ,  G06F17/30566 ,  G06Q10/06

摘要： A federated configuration management database includes a plurality of management data repositories, and a backup destination determination unit that determines backup destination management data repositories for backing up data overlapping among the plurality of management data repositories at specific management data repositories and that notifies each of the management data repositories of the data to be backed up.

摘要翻译： 联合配置管理数据库包括多个管理数据存储库，以及备份目的地确定单元，其确定用于备份在特定管理数据存储库处的多个管理数据存储库之间重叠的数据的备份目的地管理数据存储库，并且通知每个管理 要备份的数据的数据存储库。

公开(公告)号：US20090249130A1

公开(公告)日：2009-10-01

申请号：US12409273

申请日：2009-03-23

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno

IPC分类号： G06F11/07

CPC分类号： H04L41/5061 ,  G06Q10/10 ,  H04L41/5074

摘要： A trouble coping apparatus includes an incident registration section which registers information about an incident which has solved a problem, a solution knowledge generation section which generates trouble solution knowledge from the incident information, a risk registration section which registers risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge, a risk evaluation section which generates navigation information showing a trouble solution procedure from the trouble solution knowledge, and a solution procedure display section which displays the navigation information.

摘要翻译： 故障处理装置包括登记解决问题的事件的信息的事件登记部，从事件信息生成故障解决知识的解决方案知识生成部，记录作为判断适当性的材料的风险项的风险登录部 通过故障解决方案知识选择工作候选人，从故障解决方案知识中生成显示故障解决程序的导航信息的风险评估部分，以及显示导航信息的解决过程显示部分。

公开(公告)号：US08719643B2

公开(公告)日：2014-05-06

申请号：US12952462

申请日：2010-11-23

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Keiichi Oguro

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Keiichi Oguro

IPC分类号： G06F11/00

CPC分类号： G06F11/0793 ,  G06F11/0748 ,  G06F11/327

摘要： When a problem occurs in a computer system, the following processing is performed. That is, a troubleshooting procedure that includes, at least, operation content and input request for system information, presented to an operator, and in which command to acquire system information related to the input request from the information source of the system information are assigned to the input request, is referenced. Furthermore, in accordance with the command, system information is collected from an information source where system information exists. Then, after those input request for system information have been removed from the troubleshooting procedure, the resultant troubleshooting procedure is presented to the operator. Thus, the workload of the operator in the troubleshooting operation can be significantly reduced, and the time until the operation is completed is shortened, making rapid troubleshooting possible.

摘要翻译： 当在计算机系统中出现问题时，执行以下处理。 也就是说，至少包括提供给操作者的系统信息的操作内容和输入请求以及从系统信息的信息源获取与输入请求相关的系统信息的命令的故障排除过程被分配给 输入请求被引用。 此外，根据该命令，从存在系统信息的信息源收集系统信息。 然后，在从故障排除步骤中删除系统信息的这些输入请求之后，将向操作员呈现所产生的故障排除步骤。 因此，可以显着减少操作者在故障排除操作中的工作量，直到操作完成的时间缩短，从而使故障排除成为可能。

公开(公告)号：US08578210B2

公开(公告)日：2013-11-05

申请号：US12487364

申请日：2009-06-18

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka

IPC分类号： G06F11/00

CPC分类号： H04L41/0631 ,  H04L41/0213 ,  H04L67/125 ,  H04L69/40

摘要： A supporting apparatus includes a configuration-information storage unit having stored therein dependencies among devices in association with a list of the devices. When information about a device where a failure has occurred is input, a dependency among devices including the faulty device is obtained from the configuration-information storage unit. Based on the obtained dependency among devices including the faulty device and information about the faulty device, learning data with the dependency and a cause of failure being associated with each other is created. Then, based on the created learning data, a solution procedure indicative of a procedure for specifying the cause of failure is generated by using, for example, algorithm ID3.

摘要翻译： 支持装置包括配置信息存储单元，其中存储有与设备列表相关联的设备之间的依赖关系。 当输入发生故障的设备的信息时，从配置信息存储单元获得包括故障设备的设备之间的相关性。 基于所获得的与故障设备有关的设备之间的依赖关系以及有关故障设备的信息，创建了依赖关系的学习数据和故障原因彼此相关联。 然后，基于所创建的学习数据，通过使用例如算法ID3来生成指示用于指定故障原因的过程的解决过程。