公开(公告)号：US20210374635A1

公开(公告)日：2021-12-02

申请号：US16887059

申请日：2020-05-29

Applicant: ZEBRA TECHNOLOGIES CORPORATION

Inventor： Sergey Klyutsev ,  Kevin B. Mayginnes

IPC: G06Q10/06 ,  G06N20/00

Abstract: A method in a server of generating assistive data includes: receiving, at the server from a client device, a request for assistive data, the request including (i) client contextual data, and (ii) a type indicator corresponding to a first request type or a second request type; selecting between an automated response mechanism, when the type indicator corresponds to the first request type, and a manual response mechanism when the type indicator corresponds to the second request type; responsive to selecting the automated response mechanism, retrieving automated assistive data from a repository based on the client contextual data; and returning the automated assistive data to the client device.

公开(公告)号：US11354868B1

公开(公告)日：2022-06-07

申请号：US17187210

申请日：2021-02-26

Applicant: ZEBRA TECHNOLOGIES CORPORATION

Inventor： Thomas William Judd ,  Kevin B. Mayginnes

IPC: G06T19/00 ,  G06T7/70 ,  G06V30/228

Abstract: Systems and methods for producing remote assistance via augmented reality (AR) by utilizing a field service device and a remote expert device are disclosed herein. An example method includes a field service device generating a non-AR video feed, and sending the non-AR video feed to a remote expert device. A user of the remote expert device then annotates the non-AR video feed by drawing a scribble pattern onto the non-AR video feed. The remote expert device then sends the scribble pattern to the field service device as an array of coordinates. The field service device then maps the received scribble pattern to a plane to create an AR scribble pattern. The field service device then creates an AR video feed based on the AR scribble pattern.