公开(公告)号：US20210374635A1

公开(公告)日：2021-12-02

申请号：US16887059

申请日：2020-05-29

Applicant: ZEBRA TECHNOLOGIES CORPORATION

Inventor： Sergey Klyutsev ,  Kevin B. Mayginnes

IPC: G06Q10/06 ,  G06N20/00

Abstract: A method in a server of generating assistive data includes: receiving, at the server from a client device, a request for assistive data, the request including (i) client contextual data, and (ii) a type indicator corresponding to a first request type or a second request type; selecting between an automated response mechanism, when the type indicator corresponds to the first request type, and a manual response mechanism when the type indicator corresponds to the second request type; responsive to selecting the automated response mechanism, retrieving automated assistive data from a repository based on the client contextual data; and returning the automated assistive data to the client device.