公开(公告)号：US20240036571A1

公开(公告)日：2024-02-01

申请号：US17876975

申请日：2022-07-29

Applicant: Zoox, Inc.

Inventor： Meredith James Goldman ,  Rachel Gelb ,  Ravi Gogna ,  Alexander Jacques Maria Mertens ,  Paul Orecchio

IPC: G05D1/00 ,  G06Q10/06

CPC classification number: G05D1/0027 ,  G05D1/0038 ,  G06Q10/063114 ,  G06Q10/063112 ,  G05D2201/0213

Abstract: A remote operations system receives a request for remote operator assistance and adds the request to a queue of additional requests. The queue may be ordered based on time of receipt, priority, criticality, and the like. The remote operations system determines a remote operator of a set of remote operators to provide a response to the request in the queue based at least in part on one or more of a status of the remote operator (e.g., indicative of availability, whether they are in training, etc.), criteria associated with the remote operator (e.g., skills in responding to various requests, preferences for a geographic area, mission types, etc.), and information associated with the request received from the vehicle (e.g., mission type, sensor data, messages, vehicle status, etc.). If the request is not accepted in a threshold period of time, the request may be rerouted to an additional remote operator.