公开(公告)号：US20180374025A1

公开(公告)日：2018-12-27

申请号：US15631110

申请日：2017-06-23

Applicant: salesforce.com, inc.

Inventor： Nalini Kotamraju ,  Rebecca Sherrill ,  Alyssa Vincent-Hill ,  Yakaira Nunez

IPC: G06Q10/06 ,  G06Q10/10 ,  G06F9/44 ,  G06N99/00

Abstract: A method and system for processing data received by a participant use of a software product to identify a persona by participant use. The method includes generating a survey for identifying a plurality of tasks performed by each participant using the software product independent of a role defined for the participant in an organization. Next, receiving data by the survey from a set of responses related to tasks of the participant use of the software product and not in accordance with the set of similar functionalities defined by the organization. Further, quantifying the data of the survey into clusters using algorithmic solutions for associating the clusters with core behaviors of each of the participants to redefine a role of the participant. Then determining, from a plurality of personas, a particular persona to be associated with each participant in accordance with a redefined role of the participant in the organization.

公开(公告)号：US20160379314A1

公开(公告)日：2016-12-29

申请号：US14748561

申请日：2015-06-24

Applicant: salesforce.com, inc.

Inventor： Lorne Keith Trudeau ,  Yechiel C. Bitton ,  Corey Montel Pearson ,  Darshil Vipul Vora ,  Jamie No ,  Jill Blue Lin ,  Matthew Stein ,  Niyati Ninad Bedekar ,  Yakaira Nunez ,  Yurika Sebata-Dempster

IPC: G06Q50/00

CPC classification number: G06Q50/01

Abstract: A method for introducing action items via a social media interface of a social media platform is provided. The method detects, at a server, an incomplete feedback request submitted to the social media platform, wherein the incomplete feedback request lacks response, and wherein the social media platform is connected to the server; generates an action item post from the incomplete feedback request; and provides, by the server over a network, the action item post via the social media interface.

Abstract translation: 提供了一种通过社交媒体平台的社交媒体界面引入动作项目的方法。 该方法在服务器处检测到提交给社交媒体平台的不完整的反馈请求，其中不完整的反馈请求缺少响应，并且其中社交媒体平台连接到服务器; 从不完整的反馈请求生成一个动作项发布; 并且由服务器通过网络提供通过社交媒体界面发布的动作项目。