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    RECEIVING A REASON FOR A CALL FROM A USER DEVICE
    4.
    发明公开
    RECEIVING A REASON FOR A CALL FROM A USER DEVICE 审中-公开

    公开(公告)号：US20230275996A1

    公开(公告)日：2023-08-31

    申请号：US18113015

    申请日：2023-02-22

    申请人： Journey.ai

    发明人： Michael Joseph Frendo ,  Alexander John Shockley ,  Brett Shockley ,  Robert Taylor Bartlett ,  Shmuel Shaffer

    IPC分类号： H04M3/436

    CPC分类号： H04M3/4365 ,  H04M2203/2038 ,  H04M2203/256

    摘要： In one embodiment, the techniques herein are directed to receiving a reason for a call from a user device. For instance, an illustrative method herein may comprise: receiving, by a particular device, an indication from an intermediate service that a user device requested that the particular device participate in a call with a user of the user device, the indication also including a reason for the call; determining, by the particular device, when the particular device is able to initiate the call; and initiating, by the particular device and in response to being able to initiate the call, the call to the user device, wherein the particular device is aware of the user and the reason for the call prior to initiating the call.

    CONVEYING A REASON FOR A CALL FROM A USER DEVICE
    9.
    发明公开
    CONVEYING A REASON FOR A CALL FROM A USER DEVICE 审中-公开

    公开(公告)号：US20230276205A1

    公开(公告)日：2023-08-31

    申请号：US18113002

    申请日：2023-02-22

    申请人： Journey.ai

    发明人： Michael Joseph Frendo ,  Alexander John SHOCKLEY ,  Brett SHOCKLEY ,  Robert Taylor BARTLETT ,  Shmuel SHAFFER

    IPC分类号： H04W4/16 ,  H04W4/12 ,  H04W12/06

    CPC分类号： H04W4/16 ,  H04W4/12 ,  H04W12/06

    摘要： In one embodiment, the techniques herein are directed to conveying a reason for a call from a user device. For instance, an illustrative method herein may comprise: determining, by a user device, a second device to participate in a call with a user of the user device and a reason for the call; transmitting, from the user device, a message to an intermediate service to inform the intermediate service about the second device, the user, and the reason for the call, wherein the intermediate service conveys the user and the reason for the call to the second device; and receiving, at the user device, the call initiated by the second device, wherein the second device is aware of the user and the reason for the call prior to initiating the call.

    COORDINATING CONVEYING A REASON FOR A CALL TO A USER DEVICE
    10.
    发明公开
    COORDINATING CONVEYING A REASON FOR A CALL TO A USER DEVICE 审中-公开

    公开(公告)号：US20230275991A1

    公开(公告)日：2023-08-31

    申请号：US18112966

    申请日：2023-02-22

    申请人： Journey.ai

    发明人： Michael Joseph Frendo ,  Alexander John SHOCKLEY ,  Brett SHOCKLEY ,  Robert Taylor BARTLETT ,  Shmuel SHAFFER

    IPC分类号： H04M3/42

    CPC分类号： H04M3/42042

    摘要： In one embodiment, an intermediate service device: receives information about a call to be made from an initiating device to a recipient device of a user, the information including a reason for the call; and coordinates with an application on the recipient device to inform the recipient device of the call, an outbound phone number of the call, a name of an organization of the initiating device, and the reason for the call, wherein the application on the recipient device configures a caller identification process on the recipient device to display, in response to receiving a subsequent call from the outbound phone number, the name of the organization and the reason for the call.