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    SYSTEM CONNECTING REMOTE AGENTS OVER STANDARD TELEPHONE LINES
    51.
    发明申请
    SYSTEM CONNECTING REMOTE AGENTS OVER STANDARD TELEPHONE LINES 审中-公开
    系统通过标准电话线连接远程代理

    公开(公告)号：WO1998025386A2

    公开(公告)日：1998-06-11

    申请号：PCT/CA1997000890

    申请日：1997-11-27

    Applicant: NORTHERN TELECOM LIMITED

    Inventor： NORTHERN TELECOM LIMITED ,  PETRUNKA, Robert, W. ,  SMITH, Robert, L.

    IPC: H04M00/00

    CPC classification number: H04Q11/0435 ,  H04M3/42297 ,  H04M3/493 ,  H04M3/4931 ,  H04M3/5125 ,  H04M3/523 ,  H04Q3/66 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13095 ,  H04Q2213/13097 ,  H04Q2213/13102 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/1322 ,  H04Q2213/13224 ,  H04Q2213/1328 ,  H04Q2213/13282 ,  H04Q2213/13349 ,  H04Q2213/13377 ,  H04Q2213/13389

    Abstract: A call servicing system facilitates the servicing of customer calls by service agents. The call servicing system includes local customer switches, local agents switches, a network switch, and an Automatic Call Distribution (ACD) server. The local customer switches direct calls to and from the customers and the local agent switches direct calls to and from the service agents. Remote service agents connect to the local agent switches using a single standard telephone line. The network receives a call from one of the customers, detects information from the customer call, and routes the customer call to a remote service agent over the single standard telephone line. The ACD server receives the detected information from the network switch, determines that the remote service agent can service the customer call, and controls the network switch to route the customer call to the remote service agent over the single standard telephone line.

    Abstract translation: 呼叫服务系统便于服务代理对客户呼叫进行维修。 呼叫服务系统包括本地客户交换机，本地代理交换机，网络交换机和自动呼叫分配（ACD）服务器。 本地客户切换直接来往和来自客户的呼叫，本地代理将直接呼叫转接到服务代理。 远程服务代理使用单一标准电话线连接到本地代理交换机。 网络接收来自其中一个客户的呼叫，从客户呼叫中检测信息，并通过单一标准电话线将客户呼叫路由到远程服务代理。 ACD服务器从网络交换机接收检测到的信息，确定远程服务代理可以服务客户呼叫，并控制网络交换机通过单一标准电话线路将客户呼叫路由到远程服务代理。

    ARRANGEMENT AND METHOD RELATING TO TELECOMMUNICATIONS NETWORKS
    53.
    发明申请
    ARRANGEMENT AND METHOD RELATING TO TELECOMMUNICATIONS NETWORKS 审中-公开
    与电信网络相关的安排和方法

    公开(公告)号：WO1997016936A1

    公开(公告)日：1997-05-09

    申请号：PCT/SE1996001360

    申请日：1996-10-23

    Applicant: TELEFONAKTIEBOLAGET LM ERICSSON (publ) ,  HASTER, Lars-Olof

    Inventor： TELEFONAKTIEBOLAGET LM ERICSSON (publ)

    IPC: H04Q07/24

    CPC classification number: H04W84/16 ,  H04Q2213/13097 ,  H04Q2213/13098 ,  H04Q2213/13176 ,  H04Q2213/13202 ,  H04Q2213/13203 ,  H04Q2213/13204 ,  H04Q2213/13209 ,  H04Q2213/13216 ,  H04Q2213/1328 ,  H04Q2213/13292

    Abstract: The present invention relates to an arrangement and a method for providing access between a number of user stations connected by radio via a number of radio base stations (RFP) and a switching arrangement (LE) of a telecommunications network. At least one access network (AN) is provided and it connects to the switching arrangement (LE) over at least one interface. A radio access network (DRAN) comprising a number of base stations (RFP) is provided which also comprises the access network (AN). An address field of the addressing mechanism of the existing interface (V5.1) between the access network (AN) and the switching arrangement (LE) is so structured that it comprises a first part for addressing base stations (RFP) and a second part for addressing/identifying selected bearer channel on the existing interface (V5.1).

    Abstract translation: 本发明涉及一种用于通过无线电通过电信网络的多个无线电基站（RFP）和交换装置（LE）连接的多个用户站之间提供接入的装置和方法。 至少提供一个接入网（AN），并通过至少一个接口连接到交换机（LE）。 提供了包括多个基站（RFP）的无线电接入网络（DRAN），其还包括接入网络（AN）。 接入网（AN）和交换机（LE）之间的现有接口（V5.1）的寻址机制的地址字段被构造成使得它包括用于寻址基站（RFP）的第一部分和第二部分 用于在现有接口（V5.1）上寻址/识别所选承载信道。

    MOBILE COMMUNICATION SYSTEM AND ITS HANDING OVER METHOD
    55.
    发明申请
    MOBILE COMMUNICATION SYSTEM AND ITS HANDING OVER METHOD 审中-公开
    移动通信系统及其手段

    公开(公告)号：WO1996010894A1

    公开(公告)日：1996-04-11

    申请号：PCT/JP1995002012

    申请日：1995-10-03

    Applicant: NTT MOBILE COMMUNICATIONS NETWORK INC. ,  SAITO, Yukichi ,  MARUYAMA, Yasuo ,  YABUSAKI, Masami

    Inventor： NTT MOBILE COMMUNICATIONS NETWORK INC.

    IPC: H04Q07/38

    CPC classification number: H04W36/12 ,  H04Q2213/1309 ,  H04Q2213/13098 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/1328 ,  H04W36/18 ,  H04W36/32 ,  H04W36/38

    Abstract: At the time of controlling the handing over of the service area of a mobile telephone set when the telephone set moves from a first service area to a second service area, the optimum route matching the second service area is set up as the communication channel. A service controller (6) is provided in a mobile communication network, and exchange node information informing devices (7) each of which informs the controller (6) of exchange node information representing its own node are provided in exchange nodes (151, 131, and 132 respectively). The service controller (6) has a storage device (8) which stores the exchange node information and a handing-over execution controller (9) which controls handing-over. When the service area changes to another one as the mobile telephone set (1) moves while communicating with a fixed terminal (5) of another network, the controller (9) determines the gateway repeating exchange node (151) of the channel being used for the communication based on the stored information in the storage device (8) and orders the set-up of a channel from the node (151) to the subscriber exchange node (132) of the service area where the mobile telephone set exists.

    Abstract translation: 当电话机从第一服务区域移动到第二服务区域时，控制移动电话机的服务区域的切换时，将与第二服务区域匹配的最佳路径设置为通信信道。 在移动通信网络中提供服务控制器（6），并且在交换节点（151,131，...）中提供交换节点信息通知设备（7），每个交换节点信息通知设备（7）向控制器（6）通知表示其自身节点的交换节点信息， 和132）。 服务控制器（6）具有存储交换节点信息的存储装置（8）和控制切换的切换执行控制器（9）。 当与另一网络的固定终端（5）通信时，当移动电话机（1）移动时，服务区域变为另一个，控制器（9）确定正在使用的信道的网关重复交换节点（151） 基于存储装置（8）中存储的信息进行通信，并且从存储有移动电话机的服务区域的节点（151）到用户交换节点（132）订购信道的建立。

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