公开(公告)号：WO2004021128A3

公开(公告)日：2004-03-11

申请号：PCT/US2003/026936

申请日：2003-08-27

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： LEMOGNE, Stephane ,  HANHAN, Musa, J. ,  HAGGERTY, Laura, Jean ,  NICOLAS, Boris ,  BONNAUD, Cecile

IPC: G09G5/00

Abstract: An interactive information display for a communication terminal includes a tab navigation region; one or more interactive tabs, each tab associated with an active or passive communication event at the communication terminal, and a plurality of interactive icons associated with specific tabs. The interactive icons are individually enabled in the tabs for each communication event that goes active and are individually disabled or terminated as each communication event is completed, and wherein interaction with one or more icons, some of which are dynamically generated alert icons associated with a tab, causes relevant data to be retrieved from at least one data source and displayed in one or more windows associated with the relevant tab.

公开(公告)号：WO2016015008A1

公开(公告)日：2016-01-28

申请号：PCT/US2015/042106

申请日：2015-07-24

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： PIRAT, Vincent ,  THOMAS, Frederic ,  NICOLAS, Boris ,  RISTOCK, Herbert W.A. ,  RAIS, Philippe

IPC: H04L29/08 ,  H04W80/10

CPC classification number: H04L65/1069 ,  H04L65/403 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253

Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.

Abstract translation: 一种系统包括：具有处理器的计算机化设备; 以及从非暂时物理介质在所述计算机化设备上执行的软件，所述软件提供：通过网络在两个或多个终端通信设备之间建立通信会话; 在会话中连接的各个终端通信设备上至少检测和记录媒体信道能力; 媒体渠道切换选项服务终端通讯设备; 检测用户操作终端通信设备进行的媒体频道切换选项选择; 以及为个别通信会话选择的媒体频道切换选项或选项的实现。

公开(公告)号：WO2014120836A1

公开(公告)日：2014-08-07

申请号：PCT/US2014/013686

申请日：2014-01-29

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： BLECON, Stéphane M. ,  NICOLAS, Boris

IPC: G06F15/16

CPC classification number: H04L51/046 ,  H04L51/00 ,  H04L51/04

Abstract: A method has acts for coupling from a computerized server executing software on a processor from a non-transitory medium to two or more computerized appliances operated by persons in a contact center, and updating text composition and editing results in real time in a display of each of the computerized appliances as any person operating a coupled computerized appliance composes or edits in a text-based communication application.

Abstract translation: 一种方法具有用于从执行处理器上的软件的计算机化服务器从非暂时介质耦合到由联络中心中的人操作的两个或多个计算机化设备的操作，并且在每个显示器中实时更新文本构图和编辑结果 作为操作耦合的计算机化设备的任何人在基于文本的通信应用中组合或编辑的计算机化设备。

公开(公告)号：WO2014120833A1

公开(公告)日：2014-08-07

申请号：PCT/US2014/013681

申请日：2014-01-29

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： BLECON, Stéphane M. ,  NICOLAS, Boris

IPC: G06Q50/30 ,  G06F3/048 ,  H04W4/12

CPC classification number: H04L12/1827

Abstract: A user interface for chat sessions. A user may designate, or pin, one or more messages sent or received during a chat session to be displayed for the duration of the chat session, while other messages may scroll off of the top of the chat window transcription area. Designated messages may be displayed, for example, at the top or bottom of the transcription area, or in a separate window.

Abstract translation: 用于聊天会话的用户界面。 在聊天会话期间，用户可以指定或定位在聊天会话期间发送或接收的一个或多个消息，而其他消息可以从聊天窗口转录区域的顶部滚动。 指定的消息可以例如显示在转录区域的顶部或底部，或者在单独的窗口中。