公开(公告)号：WO2016015008A1

公开(公告)日：2016-01-28

申请号：PCT/US2015/042106

申请日：2015-07-24

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： PIRAT, Vincent ,  THOMAS, Frederic ,  NICOLAS, Boris ,  RISTOCK, Herbert W.A. ,  RAIS, Philippe

IPC: H04L29/08 ,  H04W80/10

CPC classification number: H04L65/1069 ,  H04L65/403 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253

Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.

Abstract translation: 一种系统包括：具有处理器的计算机化设备; 以及从非暂时物理介质在所述计算机化设备上执行的软件，所述软件提供：通过网络在两个或多个终端通信设备之间建立通信会话; 在会话中连接的各个终端通信设备上至少检测和记录媒体信道能力; 媒体渠道切换选项服务终端通讯设备; 检测用户操作终端通信设备进行的媒体频道切换选项选择; 以及为个别通信会话选择的媒体频道切换选项或选项的实现。

公开(公告)号：WO2014089246A1

公开(公告)日：2014-06-12

申请号：PCT/US2013/073196

申请日：2013-12-04

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： GLAGOLEV, Anatoliy ,  TIKIN, Alexander ,  KOLESOV, Victor ,  RAIS, Philippe ,  SAYKO, Vyacheslav ,  BUDILOVSKY, Grygoriy

IPC: G06F15/16

CPC classification number: H04L41/04 ,  G06F9/50 ,  G06F17/2705 ,  G06Q10/063114 ,  H04L41/12 ,  H04L45/26 ,  H04L61/106 ,  H04L61/1541 ,  H04L61/157 ,  H04L65/1006 ,  H04L65/105 ,  H04L65/1069 ,  H04L65/4007 ,  H04L67/1002 ,  H04M3/42306 ,  H04M3/5191 ,  H04M3/5232 ,  H04M2203/402

Abstract: A distributed method of delivering events to agent devices. A first software module generates an event, e.g., a screen pop event or a ringing event, for delivery to a second module responsible for an agent device. A third module, which may be the same module as the first module, evaluates a hash function to determine an identifier for the second module from an identifier for the agent device. The first module delivers the event to the second module, which responds to the event, e.g., by causing an agent device to generate a ringing alert or to display a screen pop.

Abstract translation: 将事件传递给代理设备的分布式方法。 第一软件模块生成事件，例如屏幕弹出事件或振铃事件，用于传送到负责代理设备的第二模块。 可以与第一模块相同的模块的第三模块评估散列函数，以从代理设备的标识符确定第二模块的标识符。 第一模块将事件传递到第二模块，其响应于事件，例如通过使代理设备产生振铃警报或显示屏幕弹出。