公开(公告)号：WO2016015008A1

公开(公告)日：2016-01-28

申请号：PCT/US2015/042106

申请日：2015-07-24

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： PIRAT, Vincent ,  THOMAS, Frederic ,  NICOLAS, Boris ,  RISTOCK, Herbert W.A. ,  RAIS, Philippe

IPC: H04L29/08 ,  H04W80/10

CPC classification number: H04L65/1069 ,  H04L65/403 ,  H04M3/5141 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M2201/40 ,  H04M2203/252 ,  H04M2203/253

Abstract: A system includes: a computerized appliance having a processor; and software executing on the computerized appliance from a non-transitory physical medium, the software providing: establishment of a communication session over a network between two or more end communications appliances; detection and recording of at least media channel capabilities on individual end communications appliances connected in the session; service of media channel toggle options to end communications appliances; detection of media channel toggle option selections made by users operating the end communications appliances; and implementation of the media channel toggle option or options selected for individual communications sessions.

Abstract translation: 一种系统包括：具有处理器的计算机化设备; 以及从非暂时物理介质在所述计算机化设备上执行的软件，所述软件提供：通过网络在两个或多个终端通信设备之间建立通信会话; 在会话中连接的各个终端通信设备上至少检测和记录媒体信道能力; 媒体渠道切换选项服务终端通讯设备; 检测用户操作终端通信设备进行的媒体频道切换选项选择; 以及为个别通信会话选择的媒体频道切换选项或选项的实现。

公开(公告)号：WO2016054110A1

公开(公告)日：2016-04-07

申请号：PCT/US2015/053038

申请日：2015-09-29

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： FEDOROV, Sergey ,  RISTOCK, Herbert W.A.

IPC: H04M3/493 ,  H04M11/06

CPC classification number: H04L51/02

Abstract: A system has a router connected to one or more channels, a server connected to the network having a processor coupled to at least one data repository and software executing on the processor, and one or more templates, each template dedicated to a particular objective and comprising one or more representations of data related to the objective of the template, and required to accomplish the objective. Upon receipt of a transaction from a sender, the router routes the transaction to the server, which determines an objective for the transaction, selects the template dedicated to the determined objective, compares input from the transaction against the one or more representations of data, matches input data to the data representations, determines when and if all data representations are satisfied, and stores in the data repository the matched input data associated with the data representations and with the sender.

Abstract translation: 系统具有连接到一个或多个信道的路由器，连接到网络的服务器，其具有耦合到至少一个数据仓库的处理器和在处理器上执行的软件，以及一个或多个模板，每个模板专用于特定目的，并且包括 与模板的目标相关的数据的一个或多个表示，并且是完成目标所必需的。 在从发送方接收到交易之后，路由器将交易路由到服务器，该服务器确定交易的目标，选择专用于确定的目标的模板，将交易的输入与数据的一个或多个表示，匹配 将数据输入数据表示，确定何时以及是否满足所有数据表示，并在数据存储库中存储与数据表示相关联的匹配输入数据和发送方。