公开(公告)号：WO2021188126A1

公开(公告)日：2021-09-23

申请号：PCT/US2020/029346

申请日：2020-04-22

Applicant: GOOGLE LLC

Inventor： BAROR, Yuval ,  LEVIATHAN, Yaniv

IPC: H04M3/42 ,  G06F16/632 ,  G06Q10/02 ,  H04M1/725

Abstract: Implementations are directed to using an automated assistant to initiate an assisted call on behalf of a given user. The assistant can, during the assisted call, receiving a request, from an additional user on the assisted call, for information that is not known to the assistant. In response, the assistant can render a prompt for the information and, while awaiting responsive input from the given user, continue the assisted call using already resolved value(s) for the assisted call. If responsive input is received within a threshold duration of time, synthesized speech, corresponding to the responsive input, is rendered as part of the assisted call. Implementations are additionally or alternatively directed to using the automated assistant to provide, during an ongoing call between a given user and an additional user, output that is based on a value requested by the additional user during the ongoing call.

公开(公告)号：WO2022076009A1

公开(公告)日：2022-04-14

申请号：PCT/US2020/064918

申请日：2020-12-14

Applicant: GOOGLE LLC

Inventor： BAROR, Yuval ,  GOODMAN, Michael Andrew ,  TZUR, Yoav

IPC: H04M3/493 ,  H04M3/51

Abstract: Implementations are directed to utilizing an assistant to automatically navigate an interactive voice response (IVR) tree to arrive at a target state during an assisted telephone call. The assistant can receive input to initiate the assisted telephone call, identify an entity to engage with, on behalf of the user, and during the assisted telephone call, based on the input, and identify an IVR tree stored in association with the entity. In various implementations, navigation of the IVR tree can be modified based on interaction(s) detected at a client device subsequent to initiating the assisted telephone call. In various implementations, the assisted telephone call can be initiated from a search interface, and the target state can be associated with a given search result. In various implementations, the IVR tree can be dynamic in that only a subset of candidate state(s) of the IVR tree may be available as the target state.

公开(公告)号：WO2022010529A1

公开(公告)日：2022-01-13

申请号：PCT/US2020/064989

申请日：2020-12-15

Applicant: GOOGLE LLC

Inventor： BAROR, Yuval ,  GOODMAN, Michael Andrew ,  KRISHNAKUMAR, Praveen

IPC: H04M3/42 ,  G06Q10/06 ,  H04M3/46 ,  G06Q10/06311 ,  G06Q10/103 ,  G10L13/00 ,  G10L15/22 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2203/1058 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42204 ,  H04M3/4283 ,  H04M3/432 ,  H04M3/436 ,  H04M3/4936 ,  H04M3/5158 ,  H04M3/5166 ,  H04M3/5183

Abstract: Implementations are directed to using an assistant to initiate automated telephone calls with entities. Some implementations identify an item of interest, identify a group of entities associated with the item, and initiate the calls with the entities. During a given call with a given entity, the assistant can request a status update regarding the item, and determine a temporal delay before initiating another call with the given entity to request a further status update regarding the item based on information received responsive to the request. Other implementations receive a request to perform an action on behalf of a user, identify a group of entities that can perform the action, and initiate a given call with a given entity. During the given call, the assistant can initiate an additional call with an additional entity, and generate notification(s), for the user, based on result(s) of the given call and/or the additional call.