公开(公告)号：WO2021188126A1

公开(公告)日：2021-09-23

申请号：PCT/US2020/029346

申请日：2020-04-22

申请人： GOOGLE LLC

发明人： BAROR, Yuval ,  LEVIATHAN, Yaniv

IPC分类号： H04M3/42 ,  G06F16/632 ,  G06Q10/02 ,  H04M1/725

摘要： Implementations are directed to using an automated assistant to initiate an assisted call on behalf of a given user. The assistant can, during the assisted call, receiving a request, from an additional user on the assisted call, for information that is not known to the assistant. In response, the assistant can render a prompt for the information and, while awaiting responsive input from the given user, continue the assisted call using already resolved value(s) for the assisted call. If responsive input is received within a threshold duration of time, synthesized speech, corresponding to the responsive input, is rendered as part of the assisted call. Implementations are additionally or alternatively directed to using the automated assistant to provide, during an ongoing call between a given user and an additional user, output that is based on a value requested by the additional user during the ongoing call.

公开(公告)号：WO2022169495A1

公开(公告)日：2022-08-11

申请号：PCT/US2021/060360

申请日：2021-11-22

申请人： GOOGLE LLC

发明人： AHARONI, Asaf ,  SEGALIS, Eyal ,  RON, Ofer ,  GOLDSHTEIN, Sasha ,  AMIAZ, Tomer ,  MATHIAS, Razvan ,  LEVIATHAN, Yaniv

IPC分类号： G06F40/35 ,  G06N20/00

摘要： Implementations are directed to updating a trained voice bot that is deployed for conducting conversations on behalf of a third-party. A third-party developer can interact with a voice bot development system that enables the third-party developer to train, update, validate, and monitor performance of the trained voice bot. In various implementations, the trained voice bot can be updated by updating a corpus of training instances that was initially utilized to train the voice bot, and updating the trained voice bot based on the updated corpus. In some implementations, the corpus of training instances may be updated in response to identifying occurrence(s) of behavioral error(s) of the trained voice bot while the conversations are being conducted on behalf of the third-party. In additional or alternative implementations, the corpus of training instances may be updated in response to determining the trained voice bot does not include a desired behavior.

公开(公告)号：WO2017218560A1

公开(公告)日：2017-12-21

申请号：PCT/US2017/037290

申请日：2017-06-13

申请人： GOOGLE LLC

发明人： SEGALIS, Eyal ,  WALEVSKI, Daniel ,  LEVIATHAN, Yaniv

IPC分类号： G06Q10/06 ,  G06Q10/10

摘要： Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiations and bailouts. In some implementations, a method includes analyzing, by a call initiating system, a real-time conversation between a first human and the bot during a phone call between the first human on a first end of the phone call and the bot on a second end of the phone call. The call initiating system can determine, based on the analysis of the real-time conversation, whether the phone call should be transitioned from the bot to a second human on the second end of the phone call. In response to determining that the phone call should be transitioned to a second human on the second end of the phone call, the call initiating system transitions the phone call from the bot to the second human.

摘要翻译： 包括编码在计算机存储介质上的计算机程序的方法，系统和装置，涉及合成呼叫启动和救助。 在一些实现中，一种方法包括由呼叫发起系统分析在电话呼叫的第一端上的第一人与第二端上的机器人之间的电话呼叫期间第一人与机器人之间的实时对话 的电话。 呼叫发起系统可以基于对实时对话的分析来确定电话呼叫是否应该在电话的第二端从机器人转换到第二人。 响应于确定电话呼叫应该转换到电话呼叫的第二端上的第二人，呼叫启动系统将电话从机器人转换到第二人。

公开(公告)号：WO2023027833A1

公开(公告)日：2023-03-02

申请号：PCT/US2022/037550

申请日：2022-07-19

申请人： GOOGLE LLC

发明人： CHERUKARA, Joseph Joseph ,  SIVAN, Amit ,  SHEBANOW, Andrew George ,  TZUR, Yoav ,  WANG, Felix ,  LEVIATHAN, Yaniv

IPC分类号： H04M3/493

摘要： Determination and visual display of spoken menus for calls. Receiving audio data output in a call between a call device and a device associated with a target entity. The audio data includes speech indicating one or more selection options for a user of the call device to navigate through a call menu provided by the target entity in the call. Text is determined by programmatically analyzing the audio data, the text representing the speech. The selection options are determined based on programmatically analyzing at least one of the text or the audio data. At least a portion of the text is displayed by the call device during the call, as one or more visual options that correspond to the selection options. The visual options are each selectable as actionable item via user input to cause corresponding navigation through the call menu.

公开(公告)号：WO2022120200A2

公开(公告)日：2022-06-09

申请号：PCT/US2021/061855

申请日：2021-12-03

申请人： GOOGLE LLC

发明人： AHARONI, Asaf ,  LEVIATHAN, Yaniv ,  SEGALIS, Eyal ,  ELIDAN, Gal ,  GOLDSHTEIN, Sasha ,  AMIAZ, Tomer ,  COHEN, Deborah

IPC分类号： G06N3/08 ,  G06F40/56 ,  G06F40/35 ,  H04M3/493 ,  G10L13/027 ,  G06F3/16 ,  H04L51/02 ,  G06Q30/00 ,  G10L25/30 ,  G10L15/18 ,  G06N3/04 ,  G06N3/00 ,  G06F16/3329 ,  G06F3/167 ,  G06F40/279 ,  G06N3/0454 ,  G06N3/084 ,  G06Q10/02 ,  G06Q10/10 ,  G06Q30/016 ,  G06Q30/0601 ,  G06Q50/12 ,  G06Q50/32 ,  G10L15/1822 ,  H04M3/4936

摘要： Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).

公开(公告)号：WO2022119580A1

公开(公告)日：2022-06-09

申请号：PCT/US2020/064722

申请日：2020-12-12

申请人： GOOGLE LLC

发明人： AHARONI, Asaf ,  LEVIATHAN, Yaniv ,  SEGALIS, Eyal ,  ELIDAN, Gal ,  GOLDSHTEIN, Sasha ,  AMIAZ, Tomer ,  COHEN, Deborah

IPC分类号： G06N3/08 ,  G06F40/56 ,  G06F40/35 ,  H04L12/58 ,  H04M3/493 ,  G10L13/027 ,  G06F3/16 ,  G06Q30/00 ,  G10L25/30 ,  G10L15/18 ,  G06N3/04 ,  G06N3/00

摘要： Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training output. The training input can include a portion of a corresponding conversation and a prior context of the corresponding conversation. The training output can include a corresponding ground truth response to the portion of the corresponding conversation. Subsequent to training, the voice bot can be deployed for conducting conversations on behalf of a third-party. In some implementations, the voice bot is further trained based on a corresponding feature emphasis input that attentions the voice bot to a particular feature of the portion of the corresponding conversation. In some additional or alternative implementations, the voice bot is further trained to interact with third-party system(s) via remote procedure calls (RPCs).