公开(公告)号：WO2005057829A2

公开(公告)日：2005-06-23

申请号：PCT/US2004040328

申请日：2004-12-02

Applicant: WARNER HOME VIDEO INC

Inventor： OSTROVER LEWIS S ,  STEPHENS SPENCER ,  ODGERS CHRIS R ,  GASPARRI MASSIMILIANO

IPC: H04L20060101 ,  H04L12/58 ,  H04L12/66 ,  H04M7/00 ,  H04W4/12 ,  H04L

CPC classification number: H04M3/42221 ,  H04L51/38 ,  H04M3/5322 ,  H04M7/0051 ,  H04M2201/60 ,  H04M2203/2061 ,  H04M2203/651 ,  H04M2203/654 ,  H04W4/12

Abstract: An enhanced telephone system provides a communication channel between a telephone associated with a customer and a party using another telephone. The system includes a mediator server. The mediator server monitors conversations and when a predetermined event is detected, for example, when the customer terminates a conversation, a message is sent to the other telephone, and optionally, to the customer's telephone as well. The message includes an audio clip, and optionally other elements, such as graphics and alphanumeric characters.

Abstract translation: 增强电话系统在与客户相关联的电话与使用另一电话的一方之间提供通信信道。 该系统包括一个中介服务器。 调解员服务器监视会话，并且当检测到预定事件时，例如，当客户终止对话时，消息也被发送到另一个电话，并且可选地发送给客户的电话。 消息包括音频剪辑和可选的其他元素，如图形和字母数字字符。