公开(公告)号：WO2018119428A1

公开(公告)日：2018-06-28

申请号：PCT/US2017/068277

申请日：2017-12-22

Applicant: MUTARE, INC.

Inventor： QUATTROCCHI, Richard ,  O'BRIEN, Edward ,  CROWN, Bennett ,  MCDONALD, Brian ,  SORENSEN, Michael ,  NORTHROP, Roger

IPC: H04M3/53 ,  H04M3/54 ,  H04M3/56

CPC classification number: H04M3/53308 ,  G06F17/211 ,  G06F17/2785 ,  G06F17/289 ,  G10L15/26 ,  G10L15/265 ,  H04M3/42059 ,  H04M3/42221 ,  H04M2201/60 ,  H04M2203/301 ,  H04M2203/4536

Abstract: An apparatus provides calling parties with an opportunity to record a voice message when their incoming call goes unanswered and to then automatically transcribe that voice message to text which the apparatus then forwards to the called party without also maintaining the recorded voice message in a voice-mail system.

公开(公告)号：WO2017112464A1

公开(公告)日：2017-06-29

申请号：PCT/US2016/066427

申请日：2016-12-13

Applicant: MICROSOFT TECHNOLOGY LICENSING, LLC

Inventor： DUTTA, Amit Kumar ,  ANANTHANARAYANAN, Krishnan ,  GOPAL, Vishak ,  MATKOWSKI, Mieszko ,  SEKARAN, Mahendra

IPC: H04M3/436 ,  H04M3/527 ,  H04M3/42

CPC classification number: H04L47/783 ,  H04M3/42221 ,  H04M3/436 ,  H04M3/527 ,  H04M2201/54

Abstract: The customization of communication pipelines having multiple stages. For each stage, a set of agents is identified as available for adding to that stage. Furthermore, any stages that already have an agent assigned are identified. In response to receiving a user selection of an agent to be assigned to a particular stage that does not already have an agent assigned, the selected agent is assigned to the stage. An enforcement agent enforces that there be only one agent assigned at most to each stage. Assignments of agents are made per stage. This allows the functionality of the agent to be simplified more towards augmenting the functionality of the stage. Accordingly, the logic of the agent is simplified, thereby making it more likely that there will be a healthy quality of agents available to select from for each stage.

Abstract translation:

具有多个阶段的通信管道的定制。 对于每个阶段，一组代理被确定为可用于添加到该阶段。 此外，已确定已分配代理人的任何阶段都会被识别。 响应于接收到要分配给尚未分配代理的特定阶段的代理的用户选择，将所选代理分配给该阶段。 执法人员强制规定，每个阶段最多只能分配一名代理。 代理商的分配按每个阶段进行。 这使代理的功能更加简化，以增强舞台的功能。 因此，代理人的逻辑被简化了，从而更有可能在每个阶段都有可用的代理人的健康质量。

公开(公告)号：WO2017020011A1

公开(公告)日：2017-02-02

申请号：PCT/US2016/044878

申请日：2016-07-29

Applicant: DOLBY LABORATORIES LICENSING CORPORATION

Inventor： HUANG, Shen ,  CARTWRIGHT, Richard J.

IPC: G10L15/22 ,  G10L15/26 ,  G10L25/54 ,  H04M3/42

CPC classification number: G10L25/54 ,  G06F17/30672 ,  G06F17/30746 ,  G10L15/26 ,  H04L12/1831 ,  H04M3/42221

Abstract: Various disclosed implementations involve searching the results of an automatic speech recognition (ASR) process, such an ASR process that has been performed on a recording of a monologue or of a conference, such as a teleconference or a video conference. An initial search query, including at least one search word, may be received. The initial search query may be analyzed according to phonetic similarity and semantic similarity. An expanded search query may be determined according to the phonetic similarity, the semantic similarity, or both the phonetic similarity and the semantic similarity. A search of the speech recognition results data may be performed according to the expanded search query. Some aspects of this disclosure involve playing back audio data that corresponds with such search results.

Abstract translation: 各种公开的实现涉及搜索自动语音识别（ASR）过程的结果，所述ASR处理已经在独立或会议的记录（例如电话会议或视频会议）上执行。 可以接收包括至少一个搜索词的初始搜索查询。 可以根据语音相似性和语义相似性来分析初始搜索查询。 可以根据语音相似性，语义相似性或语音相似性和语义相似性来确定扩展搜索查询。 可以根据扩展的搜索查询来执行语音识别结果数据的搜索。 本公开的一些方面涉及回放与这种搜索结果相对应的音频数据。

公开(公告)号：WO2016179756A1

公开(公告)日：2016-11-17

申请号：PCT/CN2015/078593

申请日：2015-05-08

Applicant: MOTOROLA SOLUTIONS, INC. ,  TIAN, Yong ,  MI, Liya ,  WEI, Zhong ,  ZHAO, Kangkai

Inventor： TIAN, Yong ,  MI, Liya ,  WEI, Zhong ,  ZHAO, Kangkai

IPC: H04W36/00

CPC classification number: H04W76/40 ,  H04M3/42221 ,  H04M3/56 ,  H04M2203/2088 ,  H04M2203/305 ,  H04W4/16 ,  H04W8/18

Abstract: Missed voice stream portions are replayed at a late entry subscriber device (SD) in a wireless radio network The SD joins a voice call on a radio channel via a base station and detects that it is late to the call. The SD continues to receive a remaining portion of the call and plays back the portion of the call. The SD detects an end of the voice call， and (i) transmits a request message including an indication of a first duration of the portion of the call received or (ii) detects a similar message from another SD. The SD then receives an indication of a total duration of the voice call and calculates a third duration as a function of the total duration and the first duration. The SD receives and plays back the missed portion of the call for the third duration.

Abstract translation: 在无线无线电网络中的晚期入口用户设备（SD）上重播丢失的语音流部分.SD通过基站在无线电信道上加入语音呼叫，并检测到呼叫迟到。 SD继续接收呼叫的剩余部分，并播放呼叫的部分。 SD检测语音呼叫的结束，并且（i）发送包括接收到的呼叫的部分的第一持续时间的指示的请求消息，或者（ii）从另一个SD检测类似的消息。 然后，SD接收语音呼叫的总持续时间的指示，并且计算作为总持续时间和第一持续时间的函数的第三持续时间。 SD在第三个时间段内接收并播放该呼叫的丢失部分。

公开(公告)号：WO2016126769A1

公开(公告)日：2016-08-11

申请号：PCT/US2016/016283

申请日：2016-02-03

Applicant: DOLBY LABORATORIES LICENSING CORPORATION

Inventor： CARTWRIGHT, Richard J. ,  HUANG, Shen

IPC: H04M3/42 ,  H04M3/56 ,  G10L21/04 ,  G10L25/78

CPC classification number: H04M3/568 ,  G10L15/26 ,  G10L25/48 ,  H04M3/42221 ,  H04M2203/305 ,  H04S2400/11

Abstract: Various disclosed implementations involve processing and/or playback of a recording of a conference involving a plurality of conference participants. Some implementations disclosed herein involve receiving audio data corresponding to a recording of at least one conference involving a plurality of conference participants. The audio data may include conference participant speech data from multiple endpoints, recorded separately and/or conference participant speech data from a single endpoint corresponding to multiple conference participants and including spatial information for each conference participant of the multiple conference participants. A search of the audio data may be based on one or more search parameters. The search may be a concurrent search for multiple features of the audio data. Instances of conference participant speech may be rendered to at least two different virtual conference participant positions of a virtual acoustic space.

Abstract translation: 各种公开的实现涉及对涉及多个会议参与者的会议的记录的处理和/或回放。 本文公开的一些实施方式涉及接收对应于涉及多个会议参与者的至少一个会议的记录的音频数据。 音频数据可以包括来自多个端点的会议参与者语音数据，分别记录和/或来自对应于多个会议参与者的单个端点的会议参与者语音数据，并且包括多个会议参与者的每个会议参与者的空间信息。 音频数据的搜索可以基于一个或多个搜索参数。 搜索可以是对音频数据的多个特征的并发搜索。 可以将会议参与者语音的实例呈现给虚拟声学空间的至少两个不同的虚拟会议参与者位置。

公开(公告)号：WO2016126767A1

公开(公告)日：2016-08-11

申请号：PCT/US2016/016281

申请日：2016-02-03

Applicant: DOLBY LABORATORIES LICENSING CORPORATION

Inventor： CARTWRIGHT, Richard J. ,  LI, Kai ,  SUN, Xuejing

IPC: H04M3/42 ,  H04M3/56 ,  G10L25/48

CPC classification number: H04M3/56 ,  G06F17/2785 ,  G10L15/26 ,  G10L25/48 ,  H04M3/42221 ,  H04M2203/303

Abstract: Various disclosed implementations involve processing and/or playback of a recording of a conference involving a plurality of conference participants. Some implementations disclosed herein involve analyzing conversational dynamics of the conference recording. Some examples may involve searching the conference recording to determine instances of segment classifications. The segment classifications may be based, at least in part, on conversational dynamics data. Some implementations may involve segmenting the conference recording into a plurality of segments, each of the segments corresponding with a time interval and at least one of the segment classifications. Some implementations allow a listener to scan through a conference recording quickly according to segments, words, topics and/or talkers of interest.

Abstract translation: 各种公开的实现涉及对涉及多个会议参与者的会议的记录的处理和/或回放。 本文公开的一些实施方式涉及分析会议记录的对话动态。 一些示例可能涉及搜索会议记录以确定段分类的实例。 部分分类可以至少部分地基于会话动态数据。 一些实现可能涉及将会议记录分割为多个段，每个段对应于时间间隔和段分类中的至少一个。 一些实现允许听众根据感兴趣的段，单词，主题和/或谈话者快速扫描会议记录。

公开(公告)号：WO2016060706A1

公开(公告)日：2016-04-21

申请号：PCT/US2015/010907

申请日：2015-01-09

Applicant: CALLFIRE, INC. ,  BLASER, William Shane ,  KOMNIEVE, Singh

Inventor： BLASER, William Shane ,  KOMNIEVE, Singh

IPC: H04M3/22 ,  H04M3/42

CPC classification number: H04M3/2218 ,  H04M3/40 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42221 ,  H04M7/1295 ,  H04M2203/551 ,  H04M2203/552

Abstract: A method for generating digital events in response to inbound or outbound phone calls on analog phone systems is described. The method monitors a public switched telephone network (PSTN) phone line to detect a call. The analog audio signal of the detected call is amplified. The method acquires call information regarding the detected call from the phone line. The call information is sent to a server as a digital event over a network interface. Voice call recording for the call is initiated. The method uploads a data record that contains the voice call recording to the server over the network interface after the completion of the call. Other embodiments are also described and claimed.

Abstract translation: 描述了在模拟电话系统上响应入站或出站电话产生数字事件的方法。 该方法监视公共交换电话网（PSTN）电话线以检测呼叫。 检测到的呼叫的模拟音频信号被放大。 该方法从电话线路获取关于检测到的呼叫的呼叫信息。 呼叫信息通过网络接口作为数字事件发送到服务器。 发起呼叫的语音呼叫记录。 呼叫完成后，该方法通过网络接口将包含语音通话记录的数据记录上传到服务器。 还描述和要求保护其他实施例。

公开(公告)号：WO2016004100A1

公开(公告)日：2016-01-07

申请号：PCT/US2015/038655

申请日：2015-06-30

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： LUM, Henry ,  LAM, Anthony ,  OLLINGER, David

IPC: H04N21/433 ,  H04N21/45 ,  H04N5/76

CPC classification number: G09C1/00 ,  G06F3/1454 ,  G06F11/3409 ,  G06F11/3438 ,  G06F11/3476 ,  G06Q10/06 ,  G11B27/031 ,  G11B27/10 ,  G11B27/105 ,  G11B27/11 ,  G11B27/326 ,  G11B27/34 ,  H04M3/42221 ,  H04M3/51 ,  H04M2203/301 ,  H04M2203/303 ,  H04M2203/305 ,  H04M2203/558 ,  H04N5/765 ,  H04N9/8205 ,  H04N9/8211

Abstract: In a system for recording agent interactions, the system includes: a processor; and a memory coupled to the processor, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: initiate a screen recording session on an electronic device; monitor for a media communication occurring on the electronic device; generate a metadata file corresponding to the media communication, wherein the metadata file comprises a start time of the media communication with respect to the screen recording session; display a user interface to display a video of the screen recording session, wherein the user interface includes a progress bar for the video; display a marker based on the metadata file; and navigate to a location of the video corresponding to the media communication in response to detecting a selection of the marker.

Abstract translation: 在用于记录代理交互的系统中，该系统包括：处理器; 以及耦合到所述处理器的存储器，其中所述存储器存储有指令，所述指令在由所述处理器执行时使所述处理器：在电子设备上发起屏幕记录会话; 监视在电子设备上发生的媒体通信; 生成与所述媒体通信相对应的元数据文件，其中所述元数据文件包括关于所述屏幕记录会话的媒体通信的开始时间; 显示用户界面以显示所述屏幕记录会话的视频，其中所述用户界面包括用于所述视频的进度条; 基于元数据文件显示标记; 并且响应于检测到所述标记的选择，导航到与所述媒体通信相对应的视频的位置。

公开(公告)号：WO2015089336A3

公开(公告)日：2015-11-19

申请号：PCT/US2014069852

申请日：2014-12-11

Applicant: PRODUCT INTRODUCTIONS CORP COMP

Inventor： LEEDS RICHARD ,  GASPER ELON

IPC: H04M11/00 ,  H04M11/04

CPC classification number: H04M3/42051 ,  H04M1/2535 ,  H04M1/57 ,  H04M1/65 ,  H04M1/656 ,  H04M1/72552 ,  H04M1/72563 ,  H04M3/02 ,  H04M3/42221 ,  H04M19/04 ,  H04M19/041 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2201/50 ,  H04M2203/2038 ,  H04M2203/308 ,  H04M2203/551 ,  H04M2250/12

Abstract: A method for computer control of online social interactions based on conversation processing. A portion of a conversation with a given user is recorded, stored in memory, and processed so as to influence subsequent interactions. These may include audio or other contextualized annunciations of subsequent telephone calls. Other modes addressing conversational processing for social purposes can result in interwoven conversation guided among threads of interest, advertising and incented participation of conversational content and placement. The invention is capable of implementation in telecommunications systems such as cellular, local exchange, and VOIP, and in combination with other forms of internet-based telecommunication, including smart phones and adaptive forums chat rooms.

Abstract translation: 基于对话处理的在线社交交互的计算机控制方法。 记录与给定用户的会话的一部分，存储在存储器中并进行处理以影响后续交互。 这些可能包括后续电话呼叫的音频或其他背景化的通知。 为社交目的处理会话处理的其他模式可能导致在感兴趣的线索，广告和会话内容和放置的激励参与之间引导的交织对话。 本发明能够在诸如蜂窝，本地交换机和VOIP的电信系统中实现，并且与其他形式的基于因特网的电信（包括智能电话和自适应论坛聊天室）结合使用。

公开(公告)号：WO2015139377A1

公开(公告)日：2015-09-24

申请号：PCT/CN2014/080014

申请日：2014-06-16

Applicant: 中兴通讯股份有限公司

Inventor： 游波

IPC: H04M3/51

CPC classification number: H04M3/51 ,  G06F9/5072 ,  H04M3/42221

Abstract: 本发明提供了一种云呼叫中心录音方法、系统和核心调度设备、存储介质。该系统包括：核心调度设备，配置为根据系统中各设备的负载数量和运行状态，增加或减少系统中与录音相关的设备；自动呼叫分配设备，配置为根据录音媒体设备的负载数量和运行状态，为每个所述录音媒体设备分配录音任务；录音媒体设备，配置为根据录音任务，对通话进行录音。本发明采用云呼叫中心的方式，利用云资源池提供计算资源和存储资源，并且，根据呼叫量来决定计算资源和存储资源的部署。通过应用本发明，多个相同功能的资源之间并行处理数据，提高了云呼叫中心的可靠性。