- 专利标题: Dynamic management of a customer life-cycle value
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申请号: US15804078申请日: 2017-11-06
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公开(公告)号: US11361325B2公开(公告)日: 2022-06-14
- 发明人: Pawan Chowdhary , Markus Ettl , Donald Keefer , Gabriel Toma , Zhengliang Xue
- 申请人: INTERNATIONAL BUSINESS MACHINES CORPORATION
- 申请人地址: US NY Armonk
- 专利权人: INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人: INTERNATIONAL BUSINESS MACHINES CORPORATION
- 当前专利权人地址: US NY Armonk
- 代理机构: Cantor Colburn LLP
- 代理商 Joseph Petrokaitis
- 主分类号: G06Q30/02
- IPC分类号: G06Q30/02 ; G06Q10/06 ; G06Q30/00
摘要:
Systems, methods, and computer-readable media are disclosed for identifying customers having associated opportunities for improved growth and/or profitability with respect to product or service offerings and determining investment solutions that enhance the probability that the customers transition to the higher growth/profitability opportunities. Prior customer transactions are segmented based on segmentation criteria and used to generate a transaction graph. The nodes of the transaction graph represent the segmented transactions and client transaction paths between the nodes represent potential customer life-cycle trajectories. The transaction graph can be used to identify high-value penetration opportunities.
公开/授权文献
- US20190005514A1 DYNAMIC MANAGEMENT OF A CUSTOMER LIFE-CYCLE VALUE 公开/授权日:2019-01-03
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