METHOD AND SYSTEM FOR PROVIDING RESILIENCY IN INTERACTION SERVICING ACROSS DATA CENTERS
摘要:
A system and a method for overcoming a partial failure of an application in a telephony communication system are provided. The method includes: receiving information indicating that a first application has experienced a partial failure; receiving, from each of a plurality of applications, metadata that relates to a corresponding ordered priority of partitions, a corresponding Availability Zone from among a plurality of Availability Zones in which the respective application is located, and a corresponding instance index within the corresponding Availability Zone; sorting the received metadata with respect to the corresponding Availability Zone and with respect to the corresponding instance index; and reassigning, based on a result of the sorting, the first application to an instance index within the Availability Zone in which the first application is located such that a number of the partitions within instance indexes in the corresponding Availability Zone is balanced.
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