公开(公告)号：EP2404412A4

公开(公告)日：2013-07-03

申请号：EP10749216

申请日：2010-03-02

申请人： TWILIO INC

发明人： LAWSON JEFFREY ,  WOLTHUIS JOHN ,  COOKE EVAN

IPC分类号： H04M3/51 ,  G06F9/50 ,  H04M3/523

CPC分类号： H04M7/006 ,  G06F9/505 ,  G06F9/5077 ,  G06F9/5083 ,  H04L47/125 ,  H04L61/2564 ,  H04L65/1016 ,  H04L67/10 ,  H04L67/1008 ,  H04M1/2473 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/523 ,  H04M3/5235 ,  H04M7/0033 ,  H04M15/34 ,  H04M2201/39 ,  H04M2201/40 ,  Y02B60/142 ,  Y02B60/167 ,  Y02D10/22 ,  Y02D10/36

摘要： A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

公开(公告)号：EP2183906A4

公开(公告)日：2010-11-10

申请号：EP08827305

申请日：2008-08-01

申请人： AMERICAN TELECONFERENCING SERV

发明人： LEIGH RANDOLPH J ,  MILLER THOMAS RAY ,  MARTIN J DOUGLAS

IPC分类号： H04M3/56 ,  G06F9/50 ,  H04L29/08

CPC分类号： H04M3/56 ,  H04L65/4038 ,  H04M3/367 ,  H04M7/006 ,  H04M2203/5045

公开(公告)号：EP1093282B1

公开(公告)日：2010-04-28

申请号：EP00308980.2

申请日：2000-10-12

申请人： Siemens Communications, Inc.

发明人： Beyda, William Joseph ,  Shaffer, Shmuel

IPC分类号： H04L29/06 ,  H04M7/00

CPC分类号： H04M7/1285 ,  H04M3/367 ,  H04M2203/205

公开(公告)号：EP1830587A4

公开(公告)日：2010-04-21

申请号：EP04797390

申请日：2004-11-30

申请人： ZTE CORP

发明人： KONG DECHUN

CPC分类号： H04M7/0093 ,  H04M3/367 ,  H04M3/42017 ,  H04Q3/0029 ,  H04Q2213/13176 ,  H04Q2213/13178 ,  H04Q2213/13345 ,  H04Q2213/13546

摘要： The present invention relates to a call protecting method for the coloring ring back tones in an intelligent network, wherein said intelligent network includes an intelligent network service control point (SCP), a service switch point (SSP) and an intelligent peripheral (IP). The method includes the following steps: an IP-state detecting module is added to the IP for detecting whether the IP is available; the IP-state detecting module sends a state-query request to the IP for checking whether the IP is available; if the IP returns a result of availability, the SCP will direct the SSP to connect the call to the IP; if IP returns a result of unavailability, or returns no IP-state detecting result on time, then the SCP will direct the SSP to connect to the called directly rather than to the IP. In the invention, the call-releasing phenomenon due to the IP state is avoided, the call completing ratio of the coloring ring back tone system is increased, and thus the problem that the subscriber can not receive the call due to the use of the coloring ring back tone is mitigated.

公开(公告)号：EP2062417A2

公开(公告)日：2009-05-27

申请号：EP07825084.2

申请日：2007-09-10

申请人： Telefonaktiebolaget LM Ericsson (publ)

发明人： SZABO, Istvàn

IPC分类号： H04L29/06 ,  H04M7/00

CPC分类号： H04L65/1046 ,  H04L47/10 ,  H04L47/125 ,  H04L47/14 ,  H04L65/1026 ,  H04L65/80 ,  H04M3/367

摘要： A Call Server in a network is able to monitor an offered rate of incoming calls per Access Gateway (AGW). A calculated GlobalLeakRate can be distributed between the AGWs in proportion to the traffic rate they offer. A leak rate calculation method is used to calculate the GlobalLeakRate control parameter of the ETSI_NR restrictor at an overloaded Control Server. The leak rate calculation is based on the POTS call rejection rate. In one particular embodiment of the present invention, the calculation is based on bringing the call reject rate close to a configurable low target reject level. An MGC is able to identify the end of an overload event with a greater degree of confidence and an AGW is able respond appropriately if the AGW is prematurely instructed to stop the control.

摘要翻译： 网络中的呼叫服务器能够监视每个接入网关（AGW）提供的呼入速率。 计算的GlobalLeakRate可以在AGW之间按照它们提供的流量比率分配。 泄漏率计算方法用于在重载的控制服务器上计算ETSI NR限制器的GlobalLeakRate控制参数。 泄漏率计算基于POTS呼叫拒绝率。 在本发明的一个具体实施例中，该计算是基于使呼叫拒绝率接近可配置的低目标拒绝级别。 MGC能够以更大的置信度来识别过载事件的结束，并且如果AGW过早地被指示停止控制，则AGW能够适当地响应。

公开(公告)号：EP1911296A1

公开(公告)日：2008-04-16

申请号：EP06763313.1

申请日：2006-05-29

申请人： Nokia Siemens Networks GmbH & Co. KG

发明人： MADEL, Oliver ,  MAUGÜE, Laurent

IPC分类号： H04Q3/545 ,  H04M3/36

CPC分类号： H04M3/365 ,  H04M3/367 ,  H04Q3/0091 ,  H04Q3/54591 ,  H04Q2213/13052 ,  H04Q2213/13164 ,  H04Q2213/13166

摘要： The invention relates to a method for recognising overload in a switching system (VS) with a platform system (PS), which allows multistation and multiprogramme operation. In said method, an application (AW1) running on the switching system (VS) is registered (1, 2) with a central monitoring unit (UW). The central monitoring unit (UW) continuously measures (3) and evaluates (4) in an application-specific manner system parameters such as processor usage, memory requirements and load on the connections. If a defined threshold value is exceeded by the measured system parameters, the registered application (AW1) is informed (5) of the situation by the central monitoring unit (UW) and overload protection measures are introduced (6) by the registered application (AW1). The main concept of the solutions proposed by the invention is that of a central monitoring unit (UW), which is familiar with all relevant applications (AW1, AW2, AW3, AW4) and which easily recognises an overload situation with relatively little outlay and no significant loss in performance.

公开(公告)号：EP1657901A1

公开(公告)日：2006-05-17

申请号：EP06002535.0

申请日：2001-01-24

申请人： INTEL CORPORATION

发明人： Robson, Peter ,  Holland, John ,  Ranford, Paul ,  Neal, Oliver

IPC分类号： H04M3/50 ,  H04Q3/545

CPC分类号： H04M7/0036 ,  H04M3/367 ,  H04M3/487 ,  H04M3/493 ,  H04M3/51 ,  H04M3/5234 ,  H04M7/0018 ,  H04M2201/16 ,  H04M2201/40 ,  H04Q3/0045 ,  H04Q3/0054

摘要： A call processing system is disclosed wherein plural platforms (208-212) are populated with plural voice boards (301-305). Each board (301-305) on the different platforms (208-212) is populated with different resources, and resources may be allocated from any board and any platform to process calls. In a preferred implementation, a priority system is established so that co-located resources are preferred.

摘要翻译： 公开了一种呼叫处理系统，其中多个平台（208-212）填充有多个语音板（301-305）。 不同平台（208-212）上的每个板（301-305）都填充有不同的资源，并且可以从任何板和任何平台分配资源来处理呼叫。 在优选实施方式中，建立优先权系统，使得优先考虑共处的资源。

公开(公告)号：EP1013066A4

公开(公告)日：2004-07-28

申请号：EP98948164

申请日：1998-09-09

申请人： GENESYS TELECOMM LAB INC

发明人： MILOSLAVSKY ALEC ,  GISBY DOUGLAS

IPC分类号： H04L12/64 ,  H04L29/06 ,  H04L29/08 ,  H04M3/00 ,  H04M3/12 ,  H04M3/36 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/54 ,  H04M3/56 ,  H04M3/58 ,  H04M7/00 ,  H04M7/12 ,  H04M11/00 ,  H04Q3/00 ,  H04Q3/64 ,  H04Q3/66 ,  H04M3/50

CPC分类号： H04L65/4007 ,  H04L12/64 ,  H04L29/06027 ,  H04L67/306 ,  H04L67/327 ,  H04L69/329 ,  H04M3/12 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5236 ,  H04M3/5237 ,  H04M3/5238 ,  H04M3/54 ,  H04M3/56 ,  H04M3/58 ,  H04M7/00 ,  H04M7/006 ,  H04M7/12 ,  H04M2203/551 ,  H04M2207/12 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04Q3/64 ,  H04Q3/66 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13164 ,  H04Q2213/13174 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

摘要： A computerized telephony call center (121) for serving a customer base has a central switch (123) connected to a plurality of telephones (136, 138) at operator workstations (131, 132) and adapted to route the calls to individual ones of the telephones, and also connected to a public switched telephone network (100), and a first processor (223) connected to the central switch (123) by a high-speed data link (212) and to the telephone network by a digital network connection. The first processor (223) is adapted to monitor transactional activity of the central switch (123), to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor (224) over the digital network connection. The digital connections may be a TCP/IP connection. In a preferred embodiment, the first processor is connected by a LAN (301) to network interfaces including a video display unit and input apparatus proximate individual ones of the plurality of telephones connected to the central switch.

公开(公告)号：EP1377001A3

公开(公告)日：2004-05-12

申请号：EP03077712.2

申请日：1998-09-09

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： Miloslavsky, Alec ,  Gisby, Douglas

IPC分类号： H04M3/51 ,  H04M3/523 ,  H04L29/06

CPC分类号： H04L65/4007 ,  H04L12/64 ,  H04L29/06027 ,  H04L67/306 ,  H04L67/327 ,  H04L69/329 ,  H04M3/12 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5236 ,  H04M3/5237 ,  H04M3/5238 ,  H04M3/54 ,  H04M3/56 ,  H04M3/58 ,  H04M7/00 ,  H04M7/006 ,  H04M7/12 ,  H04M2203/551 ,  H04M2207/12 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04Q3/64 ,  H04Q3/66 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13164 ,  H04Q2213/13174 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

摘要： An Internet Protocol Network Telephony call-routing system is disclosed comprising a routing-processor (223) adapted for receiving and forwarding calls and a router (342) associated with the routing processor (223) and having different selectable routing protocols associated with different levels of system condition or performance. A system monitor (352) determines system condition and performance, including system degradation and cause of degradation. The router (342) selects a routing protocol based on a change in system condition or performance to a new level, according to the appropriate protocols associated with the new level of system condition or performance, and on a basis of relative insusceptibility to the causes of system degradation.

公开(公告)号：EP1377001A2

公开(公告)日：2004-01-02

申请号：EP03077712.2

申请日：1998-09-09

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： Miloslavsky, Alec ,  Gisby, Douglas

IPC分类号： H04M3/51 ,  H04M3/523 ,  H04M7/00 ,  H04M3/22

CPC分类号： H04L65/4007 ,  H04L12/64 ,  H04L29/06027 ,  H04L67/306 ,  H04L67/327 ,  H04L69/329 ,  H04M3/12 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5236 ,  H04M3/5237 ,  H04M3/5238 ,  H04M3/54 ,  H04M3/56 ,  H04M3/58 ,  H04M7/00 ,  H04M7/006 ,  H04M7/12 ,  H04M2203/551 ,  H04M2207/12 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04Q3/64 ,  H04Q3/66 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13164 ,  H04Q2213/13174 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

摘要： An Internet Protocol Network Telephony call-routing system is disclosed comprising a routing-processor (223) adapted for receiving and forwarding calls and a router (342) associated with the routing processor (223) and having different selectable routing protocols associated with different levels of system condition or performance. A system monitor (352) determines system condition and performance, including system degradation and cause of degradation. The router (342) selects a routing protocol based on a change in system condition or performance to a new level, according to the appropriate protocols associated with the new level of system condition or performance, and on a basis of relative insusceptibility to the causes of system degradation.

摘要翻译： 因特网协议网络电话呼叫路由系统盘游离缺失包括路由处理器（223）angepasst用于接收和转发与路由处理器（223）相关联的呼叫和一个路由器（342），并具有不同程度的相关联的不同可选择的路由协议 系统状态或性能。 一种系统监视器（352）bestimmt系统状态和性能的系统，包括降解和退化的原因。 路由器（342）选择基于在系统条件或性能的改变到一个新的电平的路由协议，雅丁与系统条件或性能的新的电平相关联的适当的协议，和相对不易受到对的原因的基础上 降解系统。