公开(公告)号：EP1493285B1

公开(公告)日：2013-03-20

申请号：EP03722249.4

申请日：2003-04-01

申请人： Nokia Siemens Networks GmbH & Co. KG

发明人： HOFFMANN, Klaus ,  LÜKEN, Joachim

IPC分类号： H04Q3/00 ,  H04Q11/04

CPC分类号： H04M3/428 ,  H04Q3/0025 ,  H04Q11/04 ,  H04Q2213/13034 ,  H04Q2213/1307 ,  H04Q2213/13093 ,  H04Q2213/13097 ,  H04Q2213/13098 ,  H04Q2213/13176 ,  H04Q2213/13196 ,  H04Q2213/13204 ,  H04Q2213/13209 ,  H04Q2213/1326 ,  H04Q2213/13389

公开(公告)号：EP1172011B1

公开(公告)日：2012-05-09

申请号：EP00925181.0

申请日：2000-04-07

申请人： Telefonaktiebolaget L M Ericsson (publ)

发明人： PARRA MOYANO, Francisco ,  PEREZ FERNANDEZ, Javier ,  RUIZ BALMASEDA, Cristina ,  INIGO TORRE, Fernando ,  ARAUZ ROSADO, Javier

IPC分类号： H04Q3/00 ,  H04M3/42

CPC分类号： H04M3/42229 ,  H04Q3/005 ,  H04Q2213/13093 ,  H04Q2213/13096 ,  H04Q2213/13097 ,  H04Q2213/13098 ,  H04Q2213/13103 ,  H04Q2213/13179 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13337 ,  H04Q2213/13377 ,  H04Q2213/13384

摘要： The invention relates to a PCS-server (PCS-SERV) of a personal communication system (PCS) providing personal telephone numbers (PTN) for PCS subscribers. A PCS subscriber can send a handling message (DP-HMESS) to the PCS-server (PCS-SERV) and can form a specific handling of one or more destination profiles (DP1, DP2, ...DPm; DPm+1, DPm+2...) stored in a destination profile memory (DP-MEM). The specific handling relates to the specific selection and activation/deactivation or switching between specific destination profiles or to the setting of specific call distribution criteria in the destination profiles. The call distribution criteria relat to origin parameter (ORGP), teleservice-type parameters (TELEP), busy option parameters (BOP) and number of call parameters (NOCP). The PCS subscriber can therefore flexibly configure and use the destination profiles allocated to his personal telephone number (PTN). Based on the selected call distribution criteria a flexible delivery of the calls by using the so-set destination profiles is possible.

公开(公告)号：EP1464187B1

公开(公告)日：2011-04-20

申请号：EP02797457.5

申请日：2002-12-19

申请人： Ericsson Inc.

发明人： LINDQUIST, Jan ,  GUNDERSEN, Hans ,  GORHAMMAR, Kristina ,  SJOLUND, Jan

IPC分类号： H04Q3/00 ,  H04M7/00 ,  H04Q11/04 ,  H04L12/64

CPC分类号： H04L12/5601 ,  H04L12/64 ,  H04L12/6402 ,  H04L29/06027 ,  H04L45/08 ,  H04L47/724 ,  H04L49/606 ,  H04L65/1043 ,  H04L2012/5618 ,  H04L2012/562 ,  H04L2012/563 ,  H04L2012/5632 ,  H04L2012/5656 ,  H04L2012/5663 ,  H04L2012/5671 ,  H04L2012/6475 ,  H04L2012/6486 ,  H04Q3/0016 ,  H04Q3/0025 ,  H04Q3/0045 ,  H04Q11/04 ,  H04Q11/0478 ,  H04Q2213/1302 ,  H04Q2213/1304 ,  H04Q2213/13093 ,  H04Q2213/13096 ,  H04Q2213/13097 ,  H04Q2213/13102 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13176 ,  H04Q2213/13196 ,  H04Q2213/13199 ,  H04Q2213/13204 ,  H04Q2213/13205 ,  H04Q2213/13209 ,  H04Q2213/1327 ,  H04Q2213/1329 ,  H04Q2213/13292 ,  H04Q2213/13298 ,  H04Q2213/1332 ,  H04Q2213/13335 ,  H04Q2213/1334 ,  H04Q2213/13345 ,  H04Q2213/13377 ,  H04Q2213/13383 ,  H04Q2213/13399 ,  H04Q2213/13405

摘要： The combination of narrowband application with broadband transport may be enabled with an intermediate signaling protocol that supports narrowband inter-domain bearer independent call control (BICC) signaling over a broadband network. For each setup request carried by the BICC signaling protocol, a seize device message is forwarded from narrowband call control node to an intermediate entity responsible for converting the seize device message into a broadband endpoint request message. The interworking entity obtains broadband endpoint information from a selected broadband endpoint and creates a dynamic device representing the selected broadband endpoint. The dynamic device is used in the establishment of inter-domain switch connections.

公开(公告)号：EP0976233B1

公开(公告)日：2010-01-20

申请号：EP98917405.7

申请日：1998-04-20

申请人： BRITISH TELECOMMUNICATIONS public limited company

发明人： BOOTON, Laurie,

IPC分类号： H04M3/42 ,  H04M19/02

CPC分类号： H04M3/42323 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42229 ,  H04M3/5183 ,  H04M2201/40 ,  H04M2242/22 ,  H04Q3/62 ,  H04Q3/72 ,  H04Q2213/13072 ,  H04Q2213/1309 ,  H04Q2213/13093 ,  H04Q2213/13097 ,  H04Q2213/13098 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/1318 ,  H04Q2213/1322 ,  H04Q2213/1324 ,  H04Q2213/13299 ,  H04Q2213/13377

摘要： The invention concerns an integrated computer and telephony system and a method of integrated computer telephony in which at least one main switch is capable of receiving incoming telephone calls and of dialling outgoing calls. A computer terminal is associated with the switch and means are provided for recognising that a telephone number connected to the switch as an incoming call is associated with said computer terminal; together with and means for causing said computer terminal to give an indication that an incoming call has been received, with the call being held by the switch so that the computer terminal indication is without the telephone being caused to ring.

公开(公告)号：EP0976232B1

公开(公告)日：2010-01-20

申请号：EP98917403.2

申请日：1998-04-20

申请人： BRITISH TELECOMMUNICATIONS public limited company

发明人： BOOTON, Laurie,

IPC分类号： H04M3/42 ,  H04M3/46 ,  H04M3/54

CPC分类号： H04M3/42323 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42093 ,  H04M3/42229 ,  H04M3/5183 ,  H04M2201/40 ,  H04M2242/22 ,  H04Q3/62 ,  H04Q3/72 ,  H04Q2213/13072 ,  H04Q2213/1309 ,  H04Q2213/13093 ,  H04Q2213/13097 ,  H04Q2213/13098 ,  H04Q2213/13103 ,  H04Q2213/13141 ,  H04Q2213/13175 ,  H04Q2213/1318 ,  H04Q2213/1322 ,  H04Q2213/1324 ,  H04Q2213/13299 ,  H04Q2213/13377

摘要： The invention concerns an integrated computer and telephony system and a method of integrated computer telephony using at least one switch capable of receiving incoming telephone calls and of dialling outgoing calls; a computer terminal associated with the switch; memory means associated with the said computer terminal and adapted to store a plurality of phone numbers said switch including a plurality of virtual telephones each corresponding in use to an individual one of said associated numbers; means for recognising that a telephone number connected to the switch as an incoming call is associated with at least some of said plurality of numbers; and means for causing said switch to call each of said associated numbers in parallel.

公开(公告)号：EP1180891B1

公开(公告)日：2010-01-06

申请号：EP01108957.0

申请日：2001-04-10

申请人： SAMSUNG ELECTRONICS CO., LTD.

发明人： Kang, Uk-Jin ,  Lee, Seung-Ku

IPC分类号： H04M3/42 ,  H04M7/00 ,  H04L12/24 ,  H04Q3/00 ,  H04M3/22

CPC分类号： H04M3/22 ,  H04L67/42 ,  H04M3/42314 ,  H04M3/4234 ,  H04M7/009 ,  H04M7/12 ,  H04Q3/62 ,  H04Q2213/13093 ,  H04Q2213/13106 ,  H04Q2213/13109 ,  H04Q2213/13199 ,  H04Q2213/1322 ,  H04Q2213/13224 ,  H04Q2213/13389

公开(公告)号：EP1705913B1

公开(公告)日：2008-08-20

申请号：EP06075701.0

申请日：1994-10-03

申请人： Avistar Communications Corporation

发明人： Ludwig, Lester F. ,  Burns, Emmet R. ,  Lauwers, Chris J. ,  Lantz, Keith A. ,  Burnett, Gerald J.

IPC分类号： H04N7/15 ,  H04M3/56 ,  H04L12/18 ,  H04M3/428

CPC分类号： H04L65/80 ,  G06Q10/10 ,  H04L12/1813 ,  H04L12/1818 ,  H04L12/1822 ,  H04L12/1827 ,  H04L12/1831 ,  H04L12/1836 ,  H04L12/185 ,  H04L29/06 ,  H04L29/06027 ,  H04L51/00 ,  H04L51/04 ,  H04L65/4038 ,  H04L67/14 ,  H04L67/36 ,  H04M3/42221 ,  H04M3/42323 ,  H04M3/4285 ,  H04M3/5307 ,  H04M3/562 ,  H04M3/563 ,  H04M3/564 ,  H04M3/567 ,  H04M7/006 ,  H04M7/12 ,  H04M2201/38 ,  H04M2203/5018 ,  H04M2203/5027 ,  H04N7/147 ,  H04N7/148 ,  H04N7/15 ,  H04N7/152 ,  H04Q2213/1305 ,  H04Q2213/13093 ,  H04Q2213/13175 ,  H04Q2213/1319 ,  H04Q2213/1322 ,  H04Q2213/1324 ,  H04Q2213/1326 ,  H04Q2213/1332 ,  H04Q2213/13337 ,  H04Q2213/13389

公开(公告)号：EP1048162B1

公开(公告)日：2008-03-05

申请号：EP98953947.3

申请日：1998-10-22

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： KAMEN, Vladimir

IPC分类号： H04M3/51 ,  H04M3/36 ,  H04Q3/64

CPC分类号： H04M3/36 ,  H04M3/42323 ,  H04M3/5158 ,  H04M3/5183 ,  H04M3/5231 ,  H04M3/5234 ,  H04Q3/64 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13107 ,  H04Q2213/13164 ,  H04Q2213/13166 ,  H04Q2213/1322 ,  H04Q2213/13224 ,  H04Q2213/13395

摘要： An automated dialer (100) for a call center (105) maximizes agent efficiency in two different ways. In a first method overdial probability is expressed as a probability function of number of agents and total traffic volume; the probability function is set equal to a maximum allowable overdial probability; and the resulting equation is solved for maximum total traffic volume producing the maximum overdial probability. The maximum total traffic volume is then used to determine a new dialing rate by dividing the difference between the calculated maximum traffic volume and known inbound traffic volume by the product of average call length and hit rate, where hit rate is the percentage of connected calls to total dialed outbound calls. In a second method a maximum total traffic volume is calculated from total number of agents times a desired agent utilization factor, and the total traffic volume is used as in the first method to calculate and set a new dialing rate for outbound calls.

公开(公告)号：EP1865665A2

公开(公告)日：2007-12-12

申请号：EP07018910.5

申请日：2000-04-18

申请人： AMERITECH CORPORATION

发明人： Bossemeyer, Robert Wesley Jr. ,  Halling, Dale Brian ,  Goering, Scott Christopher ,  Gorman, Michael George ,  Kagan, Denise Violetta ,  Neumann, Jeffrey ,  Pickard, Michael Steven ,  Tisiker, Michael ,  Stuckman, Bruce Edward

IPC分类号： H04L12/28

CPC分类号： H04Q11/0428 ,  H04L12/2856 ,  H04L12/2883 ,  H04L12/2889 ,  H04L12/4608 ,  H04L12/5692 ,  H04L12/66 ,  H04L29/06 ,  H04L69/08 ,  H04M7/0069 ,  H04M7/1215 ,  H04M11/062 ,  H04Q11/04 ,  H04Q2213/13003 ,  H04Q2213/13034 ,  H04Q2213/13039 ,  H04Q2213/13076 ,  H04Q2213/13093 ,  H04Q2213/13096 ,  H04Q2213/13099 ,  H04Q2213/13175 ,  H04Q2213/13196 ,  H04Q2213/13202 ,  H04Q2213/13204 ,  H04Q2213/13209 ,  H04Q2213/1329 ,  H04Q2213/13296 ,  H04Q2213/13298 ,  H04Q2213/13299 ,  H04Q2213/1332 ,  H04Q2213/1334 ,  H04Q2213/13384 ,  H04Q2213/13389 ,  H04Q2213/13399

摘要： A wide area communications network (500) includes a first digital subscriber line (502). A first network interface device (504) connects to the digital subscriber line (502). The first network interface device (504) separates an ISDN channel (508) from a digital subscriber channel (510). An ISDN telephone (508) is connected to the network interface device (504). A protocol translator (512) is connected to the network interface device (504) by the digital subscriber channel (510). A hub (514) is connected to the protocol translator (512). A plurality of devices (516, 518) is connected to the hub (514). A digital subscriber line access multiplexer (506) is connected to the first digital subscriber line (502). The digital subscriber line access multiplexer (506) separates the digital subscriber channel from the ISDN channel (522). A public switched telephone network (523) is connected to the ISDN channel (522). An asynchronous transfer mode network (526) is connected to the DSLAM (506) by a first virtual circuit (524) of the digital subscriber channel. An ISP (528) is connected to the DSLAM (506) by a second virtual circuit (530) of the digital subscriber channel. A LAN (532) is connected to the ATM network (526) by the first virtual circuit (524).

摘要翻译： 广域通信网络（500）包括第一数字用户线路（502）。 第一网络接口设备（504）连接到数字用户线路（502）。 第一网络接口设备（504）将ISDN信道（508）与数字用户信道（510）分离。 ISDN电话（508）连接到网络接口设备（504）。 协议转换器（512）由数字用户信道（510）连接到网络接口设备（504）。 集线器（514）连接到协议翻译器（512）。 多个设备（516,518）连接到集线器（514）。 数字用户线接入复用器（506）连接到第一数字用户线路（502）。 数字用户线接入复用器（506）将数字用户信道与ISDN信道（522）分离。 公共交换电话网络（523）连接到ISDN信道（522）。 异步传输模式网络（526）由数字用户信道的第一虚拟电路（524）连接到DSLAM（506）。 ISP（528）通过数字用户信道的第二虚拟电路（530）连接到DSLAM（506）。 LAN（532）由第一虚拟电路（524）连接到ATM网络（526）。

公开(公告)号：EP1259054B1

公开(公告)日：2007-04-18

申请号：EP02290918.8

申请日：2002-04-12

申请人： Alcatel Lucent

发明人： Mirelli, Giacomo ,  Sironi, Luciano ,  Rodella, Vincenzo

IPC分类号： H04M3/24 ,  H04Q3/545 ,  G06F11/00 ,  G06F11/36

CPC分类号： H04L41/044 ,  H04L43/50 ,  H04M3/242 ,  H04M3/323 ,  H04Q3/0087 ,  H04Q3/0095 ,  H04Q3/54583 ,  H04Q3/54591 ,  H04Q2213/1305 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13107 ,  H04Q2213/13109 ,  H04Q2213/13175 ,  H04Q2213/13299 ,  H04Q2213/13349