Communication assistance system and method.
    71.
    发明公开
    Communication assistance system and method. 有权
    通信辅助系统和方法。

    公开(公告)号:EP1777930A3

    公开(公告)日:2007-07-18

    申请号:EP06126723.3

    申请日:2001-01-24

    IPC分类号: H04M3/493

    摘要: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (2) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing; a feature for least cost routing information for connecting requesters (4) and subscribers (6); a web based assistance feature allowing requester (4) to retrieve an access number associated with a subscriber (6) listing; and a rate plan identification ability for each subscriber (6).

    摘要翻译: 提供通信辅助系统(2)以访问对应于多个用户(6)的信息。 该系统包括用于接收来自多个请求者(4)的呼叫的电话交换机(12),用于将每个所述接收到的呼叫路由到操作员终端(20)的呼叫中心(16),以及第一数据库 ),被配置为存储对应于每个所述订户(6)的所述信息。 系统(2)提供:动态控制的关闭提示; 允许订户(6)更新他们自己的信息的界面特征; 拨号字符串翻译器,用于识别请求者的服务提供者(4); 计费数据库(14),用于将用户(6)的通话费用转移给请求者(4); 处理器通知用户(6)更新他们的信息; 存储用户的车牌号码(6)的能力; 允许系统(2)在不泄露用户(6)移动电话号码的情况下将请求者(4)连接到用户(6)的屏蔽功能; 基于在用户(6)列表中找到的特定信息的用户(6)信息的可搜索数据库; 用于连接请求者(4)和订户(6)的最低成本路由信息的特征; 基于网络的辅助特征,其允许请求者(4)检索与订户(6)列表相关联的访问号码; 和每个用户(6)的费率计划识别能力。

    Communication assistance system and method
    72.
    发明公开
    Communication assistance system and method 有权
    Kommunikationsunterstützungssystemund -verfahren

    公开(公告)号:EP1806912A1

    公开(公告)日:2007-07-11

    申请号:EP06126721.7

    申请日:2001-01-24

    IPC分类号: H04M3/493

    摘要: A communication assistance system (2) is provided for accessing information corresponding to a plurality of subscribers (6). This system is comprised of a telephone switch (12) for receiving calls from a plurality of requesters (4), a call center (16) for routing each of said received calls to an operator terminal (20), and a first database (18) configured to store said information corresponding to each of said subscribers (6). The system (2) provides: a dynamically controlled closing prompt; an interface feature allowing subscribers (6) to update their own information; a dial string translator for identifying service provider of the requester (4); a billing database (14) for transferring call charges of the subscriber (6) to the requester (4); a processor to notify subscribers (6) to update their information; the ability to store license plate numbers of the subscribers (6); a masking feature that allows system (2) to connect requester (4) to subscriber (6) without revealing subscriber's (6) mobile telephone number; a searchable database of subscriber (6) information based on particular information found in the subscriber (6) listing; a feature for least cost routing information for connecting requesters (4) and subscribers (6); a web based assistance feature allowing requester (4) to retrieve an access number associated with a subscriber (6) listing; and a rate plan identification ability for each subscriber (6).

    摘要翻译: 提供通信辅助系统(2)用于访问对应于多个订户(6)的信息。 该系统包括用于从多个请求者(4)接收呼叫的电话交换机(12),用于将每个所述接收的呼叫路由到操作员终端(20)的呼叫中心(16)和第一数据库(18) ),被配置为存储对应于每个所述订户(6)的所述信息。 系统(2)提供:动态控制关闭提示; 允许订户(6)更新自己的信息的接口特征; 用于识别请求者(4)的服务提供商的拨号字符串转换器; 用于将所述订户(6)的呼叫费用转移到所述请求者(4)的计费数据库(14); 通知用户(6)更新其信息的处理器; 存储订户牌照号码的能力(6); 掩蔽特征,其允许系统(2)将请求者(4)连接到订户(6),而不暴露用户(6)移动电话号码; 基于订户(6)列表中找到的特定信息的订户(6)信息的可搜索数据库; 用于连接请求者(4)和订户(6)的用于最小成本路由信息的特征; 基于网络的辅助功能,允许请求者(4)检索与订户(6)列表相关联的接入号码; 以及每个用户的速率计划识别能力(6)。

    System for providing interoperability of call pickup service in a proprietary enterprise communication network and a cellular communication network
    76.
    发明公开
    System for providing interoperability of call pickup service in a proprietary enterprise communication network and a cellular communication network 审中-公开
    一种用于公司的通信网络和蜂窝通信网络之间提供呼叫接机服务的互操作性系统

    公开(公告)号:EP1534025A3

    公开(公告)日:2007-01-17

    申请号:EP04256858.4

    申请日:2004-11-05

    IPC分类号: H04Q7/24

    摘要: The present interoperability system serves to pass presence and supervision information relating to a user's wireless station set between a cellular communication network and an enterprise communication network. The interoperability system functions to extend the services, such as call pick up, provided in the enterprise communication network to the cellular communication network based on the presence and supervision data provided by the interoperability system. The provision of ubiquitous call pick up service is accomplished by transmitting alert signals not only to the user's telephone line in the enterprise communication network to alert members of the call pick up group proximate to the user's office, but also to the user's wireless station set operating in the service area of the cellular communication network as well as members of the call pick up group also operating in the service area of the cellular communication network.

    SYSTEM AND METHOD FOR PROVIDING INTEGRATED COMMUNICATION ID
    80.
    发明公开
    SYSTEM AND METHOD FOR PROVIDING INTEGRATED COMMUNICATION ID 审中-公开
    系统和方法用于提供集成通信ID

    公开(公告)号:EP1573989A1

    公开(公告)日:2005-09-14

    申请号:EP03776040.2

    申请日:2003-11-29

    申请人: Chung, Eun Young

    发明人: Chung, Eun Young

    IPC分类号: H04L12/66

    摘要: The present invention discloses a system and method for providing an integrated communication ID and it is an object of the present invention to allow a caller to connect to a receiver's a variety of communication equipments conveniently, with only an integrated communication ID of the receiver being perceived, by allocating a single, inherent communication ID to multiple users and managing multiple directory communication equipment data to enable call connection. In the application of the present invention, with only the integrated communication ID of the receiver being perceived, the caller can execute connection to the corresponding receiver's mobile communication terminal devices, wired terminal devices, facsimiles, homepages and the like by relaying, and an unspecific, third party can access conveniently to a variety of public open information using one integrated communication ID. By this, there is no need to memorize a wide variety of number including various telephone numbers, homepage URLs, mail IDs, messenger IDs and the like among the flood of information.