摘要:
A method of communicating information describing a voice call from a caller to a recipient comprises steps of obtaining call subject information describing the call and communicating the call subject information to the recipient to inform the recipient about the call. The call subject information can be presented as a subject line displayed to a recipient in which the caller provides information about the nature of the call and/or its urgency, which thus enables the recipient to better judge whether it should be answered immediately. The call subject information can be input as text by the caller or it can be extracted automatically from a calendar application or a messaging application.
摘要:
An email client method (605) and server (30) that allow a conference organizer to schedule a conference (e.g., conference call) using a calendar feature (700) found in today's email applications. When the email client (700) is installed to work with the user's email application, an option (723) becomes available to allow access to a conferencing scheduling feature. The server (30) is adapted to receive an incoming conference request (600a) via a data message (e.g., email message) and coordinate acceptances (600c) to the request. At the time of the conference, the server (30) retrieves a list of conference participants/attendees and their contact information (620). The server (30) determines whether or not each participant/attendee is a server participant (630). If the participant/attendee is a server participant, the server will initiate the conference by calling the multiple contact numbers associated with the participant/attendee (650). Otherwise, the server will call one contact number associated with the participant/attendee (640).
摘要:
Systems, methods and program products are disclosed for determining billable usage of a communications system where services arc provided involving telephony and instant communications. In some exemplary embodiments, the present invention provides for authorizing the fulfillment of service requests based upon information pertaining to a billable account
摘要:
Systems, methods and program products are disclosed for determining billable usage of a communication system (10) wherein services are provided via instant communications (14). In some embodiments, the present invention provides for authorizing the fulfillment of service requests based upon information pertaining to a billable account.
摘要:
A telecommunication system (10a) and method (100) that allow a data exchange (100h) to be initiated while a user is engaged in a voice communication (100a) using a non-class A endpoint (e.g., cellular telephone, personal digital assistant, etc.) with another party. One example method (100) maintains a first voice communication leg (100a) to the wireless device and a second voice communication leg (100b) to the second device, inputs a request for the data exchange during the voice communication (100c), disconnects the first voice communication leg (100f), parks the second voice communication leg (100g) and waits for data to be transmitted to or from the wireless device (100h). Once it is determined that the data exchange is complete (100i), the method establishes a third voice communication leg to the wireless device (100j), unparks the second voice communication leg and connects the second and third voice communication legs (100k, 1001).
摘要:
Systems, methods and program products are disclosed for determining billable usage of a communication system (10) wherein services are provided via instant communications (14). In some embodiments, the present invention provides for authorizing the fulfillment of service requests based upon information pertaining to a billable account.
摘要:
A method and system for processing a call when a call recipient is unavailable by using virtual interaction queuing techniques over IP networks (30) are disclosed. The method includes queuing the call in a queue associated with a call center (50), obtaining a messaging preference of the caller (10), disconnecting the call, generating at least one IP-based message for the caller according to the caller's messaging preference, and transmitting the at least one IP-based message to the caller over an IP network (30), so as to begin a virtual interaction between the caller and the call center after the call is disconnected.
摘要:
Systems, methods and program products are disclosed for determining billable usage of a communication system (10) wherein services are provided via instant communications (14). In some embodiments, the present invention provides for authorizing the fulfillment of service requests based upon information pertaining to a billable account.