公开(公告)号：EP1080573B1

公开(公告)日：2007-08-29

申请号：EP99922357.1

申请日：1999-05-19

申请人： BRITISH TELECOMMUNICATIONS public limited company

发明人： PEIRCE, Stephen, Francis ,  BROCKBANK, Robert, Grenville ,  EMERSON, Derek, John

IPC分类号： H04M3/50

CPC分类号： H04M1/274566 ,  H04M1/27455 ,  H04M3/42323 ,  H04M3/4931 ,  H04M3/4935 ,  H04M7/006 ,  H04M7/12 ,  Y10S379/904 ,  Y10S707/99943

摘要： A method of telephone dialling comprising the steps of: accessing a remote database computer from a terminal computer; interrogating a database thereon to retrieve a required telephone number; causing the storage on said terminal computer of identification data associated with a dial out number, in persistent form; calculating, from said data and said retrieved telephone number, the telephone number to be dialled; and causing the dialling of said calculated number.

公开(公告)号：EP0421912A3

公开(公告)日：1993-06-23

申请号：EP90630171.8

申请日：1990-10-04

申请人： COMVERSE TECHNOLOGY, INC.

发明人： Sandlerman, Nimrod

IPC分类号： H04M11/02

CPC分类号： H04M3/42 ,  H04M11/02 ,  Y10S379/904 ,  Y10S379/905

摘要： An emergency mobilization system and a method of emergency mobilization is disclosed. The system includes a network of mobilization devices each including apparatus for producing messages and apparatus for transmitting at least one message by telephone to each of a plurality of recipient apparatus each associated with at least one recipient. The method includes the steps of instructing an originator mobilization device to perform a specified mobilization and instruction by said originator mobilization device to a plurality of mobilization devices belonging to a network each to mobilize a specific group of recipients.

公开(公告)号：EP0336770A2

公开(公告)日：1989-10-11

申请号：EP89303446.2

申请日：1989-04-07

申请人： TEKNEKRON INFOSWITCH CORPORATION

发明人： Crockett, Gary B. ,  Torres-Ball, Jocelyn J. ,  Olender, Arthur J.

IPC分类号： H04M3/50 ,  H04M3/36 ,  H04M3/46

CPC分类号： H04M3/36 ,  H04M3/523 ,  Y10S379/904

摘要： The present invention describes a method and apparatus for predictive dialing in a multi-operator telephone system which improves the productivity of operators while simultaneously reduces customer "unattended" calls. These objectives are achieved by generating a prediction of the number of operators expected to be available at the end of a predetermined time interval in the future, as well as a prediction of the number of calls expected to be successfully completed during that time interval. The predicted number of calls is then weighted by an "weighting" factor which is controlled by variations in the percentage of unattended calls and variations in the average operator idle-time between calls. The system dynamically adjusts the number of calls dialed based on short term comparisons of the weighted predicted number of calls versus the predicted number of operators, and based on periodic adjustment of the weighting factor.

摘要翻译： 本发明描述了一种用于多操作电话系统中的预测拨号的方法和装置，其提高了操作者的生产率，同时减少了客户的“无人值守”呼叫。 这些目标通过生成预期在将来在预定时间间隔结束时预期可用的运营商的数量的预测以及期望在该时间间隔期间成功完成的呼叫数量的预测来实现。 然后通过由无人值守呼叫的百分比的变化和呼叫之间的平均运营商空闲时间的变化来控制的“加权”因子来加权预测的呼叫数。 系统根据加权预测呼叫次数与预测数量的运营商的短期比较，并基于加权系数的周期性调整，动态地调整拨打的呼叫数量。

公开(公告)号：EP0173250A2

公开(公告)日：1986-03-05

申请号：EP85110537.9

申请日：1985-08-22

申请人： TBS International, Inc.

发明人： Cave, Ellis K.

IPC分类号： H04M3/46 ,  H04M3/60

CPC分类号： H04M3/51 ,  H04M3/5158 ,  H04M3/60 ,  Y10S379/904

摘要： An automated telephone calling system receives a group of telephone numbers from a host computer. For each telephone number there is a corresponding record of unique information. The host computer is connected to drive a plurality of operator display terminals. Each number is automatically called and equipment provides detection of rings, busy signals, recordings and voice answers. When a party answers a call, the called line is connected to a non-busy one of a group of operators. At the same time a report is sent from a central controller to the host computer reporting which number has been successfully called and which operator has been selected for the audio connection. The host computer then calls up the record for the called number and transmits at least a portion of the record to the display for the selected operator. The operator is thus provided with an audio connection to the called party as well as a screen display of relevant information for that party. When all the operators are busy the called parties are placed on hold until an operator is free. The operators are thus provided with a continuous sequence of answered calls for optimum utilization of the operators's time.

摘要翻译： 自动电话呼叫系统从主机接收一组电话号码。 对于每个电话号码，都有相应的唯一信息记录。 主计算机被连接以驱动多个操作员显示终端。 每个号码被自动调用，设备提供环，忙信号，录音和语音答案的检测。 当一方接听电话时，被叫线路连接到一组操作中的非忙碌线路。 同时，报告从中央控制器发送到主计算机，报告哪个号码已被成功呼叫，哪个操作员被选择用于音频连接。 然后，主计算机调用被叫号码的记录，并将所述记录的至少一部分发送给所选运营商的显示器。 因此，操作者被提供到被叫方的音频连接以及该方的相关信息的屏幕显示。 当所有运营商都忙时，被叫方被搁置直到操作员空闲。 因此，运营商提供了连续的应答呼叫序列，以最佳地利用运营商的时间。

公开(公告)号：EP2074493A1

公开(公告)日：2009-07-01

申请号：EP07726587.4

申请日：2007-03-02

申请人： Sony Ericsson Mobile Communications AB

发明人： KÄLLQVIST, Claes

IPC分类号： G06F3/023

CPC分类号： H04M1/274558 ,  H04M1/274525 ,  H04M1/72519 ,  Y10S379/904

摘要： A method for accessing contact information in an electronic device (10), such as a mobile phone, including a display (13) and a plurality of keys (12), where each key represents one or more characters, comprising the steps of detecting a first input on a key, and presenting a contact stored as a speed dial choice for the key of the first input. When a second input on a key is detected, all contacts stored in a database of the device are searched, and any contact data including the combination of a character represented by the first input key and a character of the second input key are then presented to the user.

公开(公告)号：EP0555150B1

公开(公告)日：2003-07-16

申请号：EP93400284.1

申请日：1993-02-04

申请人： CANON KABUSHIKI KAISHA

发明人： Nishii, Teruyuki, c/o Canon Kabushiki Kaisha

IPC分类号： H04M11/06 ,  H04N1/32

CPC分类号： H04N1/3271 ,  H04N1/32704 ,  H04N1/32719 ,  H04N1/32721 ,  H04N1/32723 ,  H04N1/32732 ,  Y10S379/904

公开(公告)号：EP0726005A4

公开(公告)日：1999-11-10

申请号：EP94926511

申请日：1994-08-16

申请人： BRO L WILLIAM

发明人： BRO L WILLIAM

IPC分类号： A61G12/00 ,  H04M3/42 ,  H04M3/46 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00 ,  H04M1/64 ,  G06F15/00

CPC分类号： G06F19/3481 ,  G06F19/3456 ,  G09B7/04 ,  G09B19/00 ,  G16H10/20 ,  H04M3/42221 ,  H04M3/46 ,  H04M3/465 ,  H04M3/493 ,  H04M3/5158 ,  H04M11/00 ,  H04M2201/40 ,  Y10S128/904 ,  Y10S128/905 ,  Y10S128/92 ,  Y10S128/925 ,  Y10S379/903 ,  Y10S379/904

摘要： An automated and interactive positive motivation system (10) that allows a doctor or trainer to produce and send a series of motivational messages and/or questions to a client (50) to motivate or reinforce a specific behavioral problem. The system (2) consists of a client database (12) that includes for each client the name, calling schedule and personal identification number (PIN) and a client program (14) that includes for each client unique motivational messages and/or questions which can be used alone or with such devices as an electronic weight scale (38), olfactory unit (40), and voice stress analyzer (42) that require a client response. The database and program are operated by a computer (16) that at preselected time periods sends the messages and/or questions to a client's dual tone multifrequency telephone set (26) via a digital/telephone tone signal converter (18) and a telephone network (24). Before the messages and/or questions are sent, the client must transmit to the computer (16) via the telephone set (26), a valid PIN.

公开(公告)号：EP0607347A4

公开(公告)日：1994-10-19

申请号：EP92922524

申请日：1992-10-02

申请人： TELEDIRECT INTERNATIONAL INC

发明人： THORNE GLENN ALLEN ,  PETERSON STEVEN EUGENE

IPC分类号： H04M3/42 ,  B25C5/02 ,  H04M3/51 ,  H04M3/58 ,  H04M7/00 ,  H04M11/00

CPC分类号： B25C5/0228 ,  H04M3/5158 ,  H04M3/58 ,  H04M7/00 ,  H04M11/00 ,  Y10S379/904

公开(公告)号：EP0729683A1

公开(公告)日：1996-09-04

申请号：EP95902527.0

申请日：1994-11-14

申请人： ASPI SOFTWARE DEVELOPMENT COMPANY

发明人： GROSSMAN, Harry ,  SIMMONS, LeRoy, F.

IPC分类号： H04M3

CPC分类号： H04M3/5158 ,  H04M3/36 ,  Y10S379/904

摘要： A system and a method of generating outbound telephone contact campaigns is disclosed, which has an optimized probability of contacting targeted individuals during the campaign using a predictive dialer system, telephone operators with computer consoles and stored account records, where each account is associated with an individual with one or more telephone numbers and a history of attempts to contact the individual associated with each account.

公开(公告)号：EP0493292A3

公开(公告)日：1993-08-18

申请号：EP91480171.7

申请日：1991-11-15

申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

发明人： Bigus, Joseph Phillip ,  Diedrich, Richard Alan ,  Smith, Charles Ernest

IPC分类号： H04M3/50 ,  H04M3/36 ,  H04M3/46 ,  G06F15/00

CPC分类号： H04M3/523 ,  G06N3/105 ,  H04M3/36 ,  H04M3/5158 ,  H04Q3/002 ,  H04Q3/54591 ,  Y10S379/904

摘要： A predictive dialing system having a computer (10) connected to a telephone switch (17) stores a group of call records in its internal storage (12). Each call record contains a group of input parameters, including the date, the time, and one or more workload factors. Workload factors can indicate the number of pending calls, the number of available operators, the average idle time, the connection delay, the completion rate, and the nuisance call rate, among other things. In the preferred embodiment, each call record also contains a dial action, which indicates whether a call was initiated or not. These call records are analyzed by a neural network (40) to determine a relationship between the input parameters and the dial action stored in each call record. This analysis is done as part of the training process for the neural network. After this relationship is determined, the computer system sends a current group of input parameters to the neural network, and, based on the analysis of the previous call records, the neural network determines whether a call should be initiated or not. The neural network bases its decision on the complex relationship it has learned from its training data -- perhaps several thousand call records spanning several days, months, or even years. The neural network is able to automatically adjust -- in a look ahead, proactive manner -- for slow and fast periods of the day, week, month, and year.