Real time information analysis for a teleconference

    公开(公告)号:US11252205B1

    公开(公告)日:2022-02-15

    申请号:US17071908

    申请日:2020-10-15

    Applicant: Fuze, Inc.

    Inventor: Michael Alwine

    Abstract: Methods, systems, and storage media for real time information analysis for a teleconference are disclosed. Exemplary implementations may: receive, at a subscriber server, a voice stream from a first participant in a teleconference; convert at least a portion of the voice stream into a string of characters; select a keyword from a subset of the string of characters; access a network search engine and presenting the keyword as a query for the network search engine; receive a search result returned by the network search engine based on the query; analyze the search result for ancillary content based on the semantic context of the voice stream; and provide the ancillary content for display in a device used by a second participant in the teleconference.

    Advanced telephony functionality for chat groups in a communication platform

    公开(公告)号:US11201967B1

    公开(公告)日:2021-12-14

    申请号:US16392838

    申请日:2019-04-24

    Applicant: Fuze, Inc.

    Abstract: A method including receiving, from a non-participant, a request to access a chat group at a voice call number, the chat group including multiple participants is provided. The method includes providing a list of the participants to the non-participant, so that the non-participant may select to talk to a first participant from the list of the participants, receiving a call, from the non-participant to the first participant, at the voice call number via a voice communication channel, and initiating a voice data transfer between the first participant and the non-participant through the voice communication channel. A system and a non-transitory, computer readable medium storing instructions to cause the system to execute the above method are also provided.

    Management of media quality for a collaboration session

    公开(公告)号:US10904311B1

    公开(公告)日:2021-01-26

    申请号:US16456690

    申请日:2019-06-28

    Applicant: Fuze, Inc.

    Abstract: Methods and systems for managing media quality of a collaboration are provided. In one aspect, a method includes determining whether first and at least second clients are associated with a first and second identified location, respectively, that are associated with a first set of discovered constraints calculated from monitoring first parameters of at least one previous collaboration session associated with the first identified location and with a second set of discovered constraints calculated from monitoring second parameters of at least one previous collaboration session associated with the second identified location, respectively. The method also includes, in response to determining that the clients are associated with the identified locations, respectively, establishing a collaboration session at an initial state between the clients, wherein session constraints corresponding to the initial state are applied to media parameters of the collaboration session and are based on at least the sets of discovered constraints.

    Unified communication system
    4.
    发明授权

    公开(公告)号:US10812653B1

    公开(公告)日:2020-10-20

    申请号:US16810472

    申请日:2020-03-05

    Applicant: Fuze, Inc.

    Abstract: Methods are provided for routing communications between different recipients at an entity having access to a shared communication log and using presence information. The methods include receiving a communication from a user to an entity by a primary recipient at a call center for the entity, obtaining identifying information for the user, storing a communication log regarding the communication of the user, identifying a current presence of a secondary recipient for the entity, transferring the communication from the primary recipient to the secondary recipient in response to the presence identification of the secondary recipient indicating the secondary recipient is accessible, updating the communication log with information regarding the transfer from the primary recipient to the secondary recipient, and providing the communication log to the secondary recipient during the communication between the first user and the primary recipient or secondary recipient.

    Selecting routes through a network

    公开(公告)号:US10554720B1

    公开(公告)日:2020-02-04

    申请号:US16128098

    申请日:2018-09-11

    Applicant: Fuze, Inc.

    Abstract: Routing a communication from a first computer system, through a network, to a second computer system, may include determining whether a route through the network meets a metric, and assigning an output address of the first computer system and an input address of the second computer system based on whether the route meets the metric. The communication may be sent from the output address of the first computer system and received at the input address of the second computer system.

    Softphone control integration
    6.
    发明授权

    公开(公告)号:US11079910B1

    公开(公告)日:2021-08-03

    申请号:US16269197

    申请日:2019-02-06

    Applicant: Fuze, Inc.

    Abstract: A computing device may send a request to a telephony server over a network to initiate a call with a telephony device, and may output for display a graphical user interface (GUI). A first process executing at the computing device may provide a first one or more call controls in the GUI for controlling the call. A second process executing at the computing device may provide a second one or more call controls in the GUI for controlling the call. In response to receiving user input indicative of a selection of a call control from the first one or more call controls to perform an action for the call, the second process may update the second one or more call controls based at least in part on the action to be performed.

    Selecting routes through a network

    公开(公告)号:US11070606B1

    公开(公告)日:2021-07-20

    申请号:US16725828

    申请日:2019-12-23

    Applicant: Fuze, Inc.

    Abstract: Routing a communication from a first computer system, through a network, to a second computer system, may include determining whether a route through the network meets a metric, and assigning an output address of the first computer system and an input address of the second computer system based on whether the route meets the metric. The communication may be sent from the output address of the first computer system and received at the input address of the second computer system.

    Meeting room control via mobile device

    公开(公告)号:US10999555B1

    公开(公告)日:2021-05-04

    申请号:US16889675

    申请日:2020-06-01

    Applicant: Fuze, Inc.

    Abstract: Various aspects of the subject technology relate to systems, methods, and machine-readable media for meeting room control. The method includes receiving, through a mobile device of a user, a request to access a meeting, the meeting comprising one or more meetings. The method also includes receiving, from the mobile device of the user, a request to toggle a control mode for the meeting, the control mode comprising an interface for the meeting, the interface displayed through the mobile device. The method also includes receiving instructions regarding controlling functions of the meeting through the interface on the mobile device, the functions comprising at least one of muting all meeting participants, promoting a speaker, recording the meeting, sharing the meeting, or transferring the meeting. The method also includes applying the instructions to the functions of the meeting.

    SYSTEMS AND METHODS FOR INTELLIGENTLY JOINING A MEETING/CONFERENCE

    公开(公告)号:US20200226552A1

    公开(公告)日:2020-07-16

    申请号:US16745237

    申请日:2020-01-16

    Applicant: Fuze, Inc.

    Abstract: Methods and systems for intelligently joining a conference are provided. The method includes matching a user with contact details comprising at least one of name, email address, phone number, user ID, and/or enterprise of the user. The method also includes verifying an identity of the user when a confidence score exceeds a predetermined threshold. The method also includes searching calendar data for a meeting involving the user based on the contact details of the user, the meeting scheduled proximate to a local time of the user. The method also includes joining the user to the meeting via an audio conferencing service based on the calendar data.

    Direct inward dialing pool lease for originating and terminating services in a unified communication platform

    公开(公告)号:US10708441B1

    公开(公告)日:2020-07-07

    申请号:US16261099

    申请日:2019-01-29

    Applicant: Fuze, Inc.

    Abstract: A method for originating and terminating services in a unified communication platform is provided. The method includes receiving, from a local market intermediate carrier, a request for a communication between a subscriber of a public network and an end-user endpoint in a local network, associated with an end-user phone number. The method includes creating a lease for an address anchor in a pool of addresses, receiving, in a proxy server from a carrier gateway server, a communication request from the end-user phone number to the address anchor, and establishing a communication channel to the address anchor. The method includes replacing, in the communication channel, a “from” header with a phone number of the subscriber of the public network, and a “to” header with the end-user phone number. A system and a non-transitory, computer-readable medium storing instructions to perform the above method are also provided.

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