公开(公告)号：US11079910B1

公开(公告)日：2021-08-03

申请号：US16269197

申请日：2019-02-06

Applicant: Fuze, Inc.

Inventor： Clement Wehrung ,  Jedidiah Brown

IPC: G06F3/0484 ,  G06F3/0483 ,  G06F3/0482 ,  H04L29/06

Abstract: A computing device may send a request to a telephony server over a network to initiate a call with a telephony device, and may output for display a graphical user interface (GUI). A first process executing at the computing device may provide a first one or more call controls in the GUI for controlling the call. A second process executing at the computing device may provide a second one or more call controls in the GUI for controlling the call. In response to receiving user input indicative of a selection of a call control from the first one or more call controls to perform an action for the call, the second process may update the second one or more call controls based at least in part on the action to be performed.

公开(公告)号：US11681819B1

公开(公告)日：2023-06-20

申请号：US16529388

申请日：2019-08-01

Applicant: Fuze, Inc.

Inventor： Luke Surazski ,  Elias Sardonis ,  Jedidiah Brown

IPC: G06F21/62 ,  G06F16/9535

CPC classification number: G06F21/6218 ,  G06F16/9535

Abstract: A method including receiving a request to access a meeting record from a user is provided. The meeting record includes an identification for at least one participant in a meeting, an audio recording for the at least one participant, a video recording for the at least one participant, and a presentation from one of the participants in the meeting. The method includes verifying an access privilege of the user for the meeting record, providing the meeting record to the user, for playback of a selected portion, and providing, in the meeting record, a selecting tool to the user, for playing the selected portion, wherein the selecting tool is configured to playback the selected portion for one of multiple participants in the meeting.

公开(公告)号：US11283934B1

公开(公告)日：2022-03-22

申请号：US16383456

申请日：2019-04-12

Applicant: Fuze, Inc.

Inventor： Julio Viera ,  Alan Sapede ,  Clement Wehrung ,  Jedidiah Brown

IPC: H04M7/00 ,  H04M1/253 ,  H04L51/046 ,  H04L65/403 ,  H04L51/00 ,  H04L51/56

Abstract: Methods are provided for providing a unified communication history of a multi-modal communication. In one aspect, a method includes receiving a plurality of event logs related to the multi-modal communication. The multi-modal communication comprises a first communication modality and a second communication modality. The method includes aggregating the one or more events from the event logs as a plurality of aggregated events and resolving an identity of each user from among the plurality of users in the plurality of aggregated events. The method includes storing the aggregated events into a communication history of the multi-modal communication. Systems and machine-readable media are also provided.

公开(公告)号：US11128483B1

公开(公告)日：2021-09-21

申请号：US16529381

申请日：2019-08-01

Applicant: Fuze, Inc.

Inventor： Luke Surazski ,  Elias Sardonis ,  Jedidiah Brown

IPC: H04L12/18 ,  G06K9/00 ,  G10L25/87 ,  G06Q10/10

Abstract: A method for providing a meeting record to a meeting participant is provided. The method includes identifying a presence, in a meeting, of one participant and identifying a start of the meeting. The method also includes recording during the meeting, from the participant or from multiple participants, an audio, a video, and recording, from one of the participants in the meeting, a presentation. The method includes creating a meeting record with identifications of the participants in the meeting, the audio of the participant, the video of the participant, and the presentation from one of the participants in the meeting by forming a timeline file with a condensed transcript of highlights from the audio and the video, and providing the meeting record for a playback to a second participant in the meeting, upon request. A system and a non-transitory medium storing instructions to cause the system to perform the above method are also provided.

公开(公告)号：US11874942B1

公开(公告)日：2024-01-16

申请号：US18090057

申请日：2022-12-28

Applicant: Fuze, Inc.

Inventor： Luke Surazski ,  Elias Sardonis ,  Jedidiah Brown

IPC: G06F21/62 ,  G06F16/9535

CPC classification number: G06F21/6218 ,  G06F16/9535

Abstract: A method including receiving a request to access a meeting record from a user is provided. The meeting record may indicate at least one meeting participant, an audio/video recording and a presentation from one of the participants in the meeting. The method includes verifying an access privilege of the user for the meeting record, providing the meeting record to the user, for playback of a selected portion, and providing, in the meeting record, a selecting tool to the user, for playing the selected portion, wherein the selecting tool is configured to playback the selected portion for one of multiple participants in the meeting.

公开(公告)号：US10764232B1

公开(公告)日：2020-09-01

申请号：US15723956

申请日：2017-10-03

Applicant: Fuze, Inc.

Inventor： Leopoldo E Yanes ,  Hadi Chemaly ,  Michael Affronti ,  Jedidiah Brown ,  Keith Johnson

IPC: H04L12/58 ,  H04L29/08 ,  H04L29/06

Abstract: Methods for predicting preferred communications patterns are provided. In one aspect, a method includes receiving a request from a first user to initiate communication with a second user by a first communication method, determining a communication preference hierarchy of the second user based on a plurality of factors concerning the second user, wherein the plurality of factors include a presence state, selecting a second communication method from the communication preference hierarchy, wherein the second communication method is preferred over the first communication method in the communication preference hierarchy, and in response to the request from the first user, providing a recommendation to the first user to communicate with the second user by the second communication method. Systems and machine-readable media are also provided.

公开(公告)号：US10454695B2

公开(公告)日：2019-10-22

申请号：US15831246

申请日：2017-12-04

Applicant: Fuze, Inc.

Inventor： Julio Viera ,  Jedidiah Brown ,  Keith Johnson ,  Luke Surazski ,  Clement Wehrung ,  Alan Sapede

IPC: G06F15/16 ,  H04L12/18 ,  G06Q10/10 ,  G06F17/24 ,  H04L12/58

Abstract: A method including receiving, from a participant, a request for starting an event including at least one second participant and a topic is provided. The method includes providing to one second participant an invitation to join the event, receiving, from any one of the participants, a document, and providing the document to all participants for view and/or editing, and providing the document to all participants upon request within a time period. The method includes granting access to the event to a participant, permitting the participant to access and modify the document in the event, and receiving a request from one of the participants to switch one of the first client device or a second client device used by a participant to continue to participate in the event. A system to perform the above method is also provided.

公开(公告)号：US20180302233A1

公开(公告)日：2018-10-18

申请号：US15831246

申请日：2017-12-04

Applicant: Fuze, Inc.

Inventor： Julio Viera ,  Jedidiah Brown ,  Keith Johnson ,  Lukasz Surazski ,  Clement Wehrung

IPC: H04L12/18 ,  G06F17/24 ,  G06Q10/10

CPC classification number: H04L12/1822 ,  G06F17/241 ,  G06Q10/101 ,  H04L12/1818 ,  H04L12/1831 ,  H04L51/04

Abstract: A method including receiving, from a participant, a request for starting an event including at least one second participant and a topic is provided. The method includes providing to one second participant an invitation to join the event, receiving, from any one of the participants, a document, and providing the document to all participants for view and/or editing, and providing the document to all participants upon request within a time period. The method includes granting access to the event to a participant, permitting the participant to access and modify the document in the event, and receiving a request from one of the participants to switch one of the first client device or a second client device used by a participant to continue to participate in the event. A system to perform the above method is also provided.

公开(公告)号：US11190642B1

公开(公告)日：2021-11-30

申请号：US16550703

申请日：2019-08-26

Applicant: Fuze, Inc.

Inventor： Leopoldo E. Yanes ,  Aaron Evans ,  Jedidiah Brown ,  Elias Sardonis

IPC: H04M3/523 ,  H04M3/51 ,  H04M3/42 ,  H04M3/428

Abstract: Methods and systems for intelligently routing an incoming call are provided. An automatic call distribution system may include a call flow service that receives incoming calls, and a separate weighted-bid call distribution service. The call flow service can request a recommended recipient for each incoming call from the weighted-bid call distribution service. The weighted-bid call distribution service identifies a recommended recipient for each incoming call by generating a priority weight for that call, one or more relevance weights that indicate the relevance of one or more potential recipients to that call, and an availability weight for one or more potential recipients with high relevancy weights. The weighted-bid call distribution service identifies a recommended recipient by comparing a combination of the priority weight for the call and the relevancy weights for the high relevancy recipients to the availability weight for those recipients.

公开(公告)号：US10887549B1

公开(公告)日：2021-01-05

申请号：US16268068

申请日：2019-02-05

Applicant: Fuze, Inc.

Inventor： Clement Wehrung ,  Jedidiah Brown

IPC: H04N7/15 ,  H04L29/08

Abstract: A system may send content to be shared in an online meeting between a plurality of computing devices to each of the plurality of computing devices. The system may receive, from a computing device associated with a presenter role in the online meeting from the plurality of computing devices, indications of interactions with the content. The system may, in response to receiving the indications of the interactions, send one or more commands to each of the plurality of computing devices other than the computing device to synchronize presentation of the content at each of the plurality of computing devices other than the computing device according to the interactions with the content by the computing device.