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公开(公告)号：US09547352B2
公开(公告)日：2017-01-17
申请号：US12241958
申请日：2008-09-30
申请人： Jeffrey G. Gartner
发明人： Jeffrey G. Gartner
CPC分类号： G06F1/3203 , G06F1/3231 , G06F3/011 , G06F2203/011 , Y02D10/173
摘要： The illustrative embodiment describes a system that manages the energy usage of a user's appliance based on: (i) the user's location, and (ii) the user's “presence information.” The “presence information” of a user is defined as a status indicator that includes, but is not limited to: the ability and willingness of a user to communicate and a user's mood. For example, when a user is lonely and at work, the office door should open, but when the user is not lonely and at work, the user's instant messages should be shut off. The illustrative embodiment comprises: an appliance; and an energy-usage controller for de-activating an energy-consuming element of the appliance based on presence information of a user of the appliance.
摘要翻译： 说明性实施例描述了一种基于以下方式管理用户设备的能量使用的系统：（i）用户的位置，以及（ii）用户的“存在信息”。用户的“呈现信息”被定义为状态指示符 这包括但不限于：用户沟通的能力和意愿以及用户的心情。 例如，当用户寂寞和工作时，办公室门应该打开，但是当用户不寂寞和工作时，用户的即时消息应该被关闭。 说明性实施例包括：器具; 以及能量使用控制器，用于基于所述器具的用户的存在信息去激活所述器具的能耗元件。
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公开(公告)号：US09104441B2
公开(公告)日：2015-08-11
申请号：US13249547
申请日：2011-09-30
申请人： Kevin Cornwall , Jeffrey G. Gartner , Jason Tanabe
发明人： Kevin Cornwall , Jeffrey G. Gartner , Jason Tanabe
CPC分类号： G06F9/4443 , G06F9/451
摘要： The middleware presented herein maps a plurality of application user interfaces to a single user experience (i.e. user interface) so that a user is more comfortable with how information is presented. The middleware maps key elements of an original user interface into a standard user interface on a user's device. When a user interface is mapped, information or data is taken from the original user interface and is reconfigured to create the standard user interface displayed to the user. In embodiments, the middleware receives data associated with a user interface for an application, interprets the received data, parses the data, translates the parsed data by determining the correct template map and mapping the parsed data to a standard user interface, and configures the standard user interface with the translated data.
摘要翻译： 这里呈现的中间件将多个应用用户界面映射到单个用户体验（即，用户界面），使得用户对如何呈现信息更加舒适。 中间件将原始用户界面的关键要素映射到用户设备上的标准用户界面。 当映射用户界面时，从原始用户界面获取信息或数据，并重新配置以创建向用户显示的标准用户界面。 在实施例中，中间件接收与用于应用的用户界面相关联的数据，解释接收到的数据，解析数据，通过确定正确的模板映射并将解析的数据映射到标准用户界面来翻译解析的数据，并配置标准 用户界面与翻译的数据。
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公开(公告)号：US08437461B1
公开(公告)日：2013-05-07
申请号：US12392823
申请日：2009-02-25
IPC分类号： H04M3/42
CPC分类号： H04M3/565 , H04M2203/5054 , H04M2203/5063 , H04M2203/5081
摘要： Conference participant finder methods and apparatuses are provided. The conference participant finder maintains a record of expected conference participants. After the scheduled start time of a conference, expected conference participants are automatically contacted and reminded to join the conference. The contact address used to contact an expected conference participant can be obtained with reference to presence information. In addition, information regarding the status of conference participants can be displayed to a conference host.
摘要翻译： 提供会议参与者查找方法和设备。 会议参与者查找者维护了预期会议参与者的记录。 在会议的预定开始时间之后，预期的会议参与者被自动联系并提醒参加会议。 可以参考存在信息来获得用于联系预期会议参与者的联系地址。 此外，可以向会议主机显示有关会议参与者的状态的信息。
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公开(公告)号：US20110072067A1
公开(公告)日：2011-03-24
申请号：US12566497
申请日：2009-09-24
申请人： Jeffrey G. Gartner , Colm Smyth
发明人： Jeffrey G. Gartner , Colm Smyth
IPC分类号： G06F15/16
CPC分类号： H04L65/1063 , G06Q10/10 , H04L65/4015
摘要： A method is disclosed that enables the monitoring of a diverse set of both real-time and non-real-time communication streams, as well as the aggregation of information related to those streams into a collective dialog. A server of the illustrative embodiment continually performs an aggregation of events that are related to media streams, applications, and presenter and participant actions, into a particular scope of communication. Index entries, which are indicia to events, are created by things that presenters and participants are doing already, such as posting a meeting agenda inviting participants, posting a presentation or document, transitioning from one slide or page to another, participants speaking alternately during a meeting or presentation, and so forth. The server uses the indicia to then perform processing across information flows associated with the communication streams.
摘要翻译： 公开了一种能够监视实时通信流和非实时通信流的不同组合的方法，以及将与这些流相关的信息聚合到集体对话中。 说明性实施例的服务器连续地执行与媒体流，应用程序，演示者和参与者动作相关的事件的聚合到特定的通信范围内。 作为事件标记的索引条目是由演示者和参与者已经做的事情创建的，例如发布会议议程邀请参与者，发布演示文稿或文档，从一个幻灯片或页面转换到另一个幻灯片或页面，参与者在一个 会议或演示等。 服务器使用标记来对与通信流相关联的信息流执行处理。
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公开(公告)号：US20090147931A1
公开(公告)日：2009-06-11
申请号：US11953833
申请日：2007-12-10
申请人： Jeffrey G. Gartner
发明人： Jeffrey G. Gartner
IPC分类号： H04M1/64
CPC分类号： H04M1/7255 , H04M1/72552
摘要： A method of enabling a user of an instant messaging client to forward an audio recording to another person via his or her instant messaging client is disclosed. The recipient's instant messaging client then inquires whether the recipient would like to hear the audio recording immediately. If the recipient answers yes, then the audio recording is played for the recipient through the instant messaging client. In contrast, if the user answers no, or is “unavailable,” or does not answer at all, the instant messaging client forwards the audio recording a voice mailbox associated with the recipient for later retrieval in well-known fashion via a telephone. This invention is particularly advantageous when the recipient is engaged in a telephone call when the audio recording arrives because it enables the recipient to hear the message immediately and without having to access the voice mail system while engaged in call.
摘要翻译： 公开了一种使即时消息客户端的用户能够通过他或她的即时消息客户端将音频记录转发给另一人的方法。 收件人的即时消息客户端然后询问收件人是否希望立即听到录音。 如果收件人回答是，则通过即时消息客户端为收件人播放录音。 相比之下，如果用户回答否或“不可用”或根本没有应答，则即时消息客户端将音频记录与接收者相关联的语音邮箱转发，以便以通过电话以众所周知的方式进行后续检索。 当音频录制到达时，接收者进行电话呼叫时，本发明是特别有利的，因为它使接收者能够立即听到该消息，而无需在进行呼叫时访问语音信箱系统。
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公开(公告)号：US08472602B2
公开(公告)日：2013-06-25
申请号：US12547060
申请日：2009-08-25
申请人： Humphrey Chen , Jeffrey G. Gartner
发明人： Humphrey Chen , Jeffrey G. Gartner
IPC分类号： H04M3/42
CPC分类号： H04M3/56
摘要： The present invention comprises a method for hosting: (i) a first conference call on a first teleconferencing bridge from time tA to time tB, and (ii) a second conference call on the first teleconferencing bridge from time tB to time tC. When a teleconferencing manager receives a request from a telecommunications terminal at time tD to connect to the second conference call, the teleconferencing manager determines whether the request received at time tD is greater than or less than time tB. If the request received at time tD from the telecommunications terminal is greater than time tB, then the telecommunications terminal is connected to the first teleconferencing bridge. On the other hand, if the request from the telecommunications terminal received at time tD is less than time tB, then the telecommunications terminal is connected to a third conference call on a second teleconferencing bridge.
摘要翻译： 本发明包括一种用于主持：（i）从时刻tA到时间tB的第一电话会议桥上的第一次电话会议，以及（ii）从时刻tB到时刻tC的第一电话会议桥上的第二电话会议。 当电话会议管理器在时间tD接收到来自电信终端的连接到第二电话会议的请求时，电话会议管理器确定在时间tD处接收到的请求是否大于或小于时间tB。 如果在时间tD从电信终端接收的请求大于时间tB，则电信终端连接到第一电话会议桥。 另一方面，如果在时间tD接收到的来自电信终端的请求小于时间tB，则电信终端在第二电话会议桥上连接到第三次电话会议。
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公开(公告)号：US20130086597A1
公开(公告)日：2013-04-04
申请号：US13249547
申请日：2011-09-30
申请人： Kevin Cornwall , Jeffrey G. Gartner , Jason Tanabe
发明人： Kevin Cornwall , Jeffrey G. Gartner , Jason Tanabe
IPC分类号： G06F9/54
CPC分类号： G06F9/4443 , G06F9/451
摘要： The middleware presented herein maps a plurality of application user interfaces to a single user experience (i.e. user interface) so that a user is more comfortable with how information is presented. The middleware maps key elements of an original user interface into a standard user interface on a user's device. When a user interface is mapped, information or data is taken from the original user interface and is reconfigured to create the standard user interface displayed to the user. In embodiments, the middleware receives data associated with a user interface for an application, interprets the received data, parses the data, translates the parsed data by determining the correct template map and mapping the parsed data to a standard user interface, and configures the standard user interface with the translated data.
摘要翻译： 这里呈现的中间件将多个应用用户界面映射到单个用户体验（即，用户界面），使得用户对如何呈现信息更加舒适。 中间件将原始用户界面的关键要素映射到用户设备上的标准用户界面。 当映射用户界面时，从原始用户界面获取信息或数据，并重新配置以创建向用户显示的标准用户界面。 在实施例中，中间件接收与用于应用的用户界面相关联的数据，解释接收到的数据，解析数据，通过确定正确的模板映射并将解析的数据映射到标准用户界面来翻译解析的数据，并配置标准 用户界面与翻译的数据。
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公开(公告)号：US20120265808A1
公开(公告)日：2012-10-18
申请号：US13087657
申请日：2011-04-15
申请人： Joel M. Ezell , Jeffrey G. Gartner
发明人： Joel M. Ezell , Jeffrey G. Gartner
IPC分类号： G06F15/16
CPC分类号： H04L12/1822 , G06Q10/10 , H04L65/1086 , H04L65/403 , H04L67/30 , H04M3/567
摘要： An activity stream is created in a first medium. The activity stream is a mechanism where participants can collaborate on a subject. Participants are added to the activity stream. A participant in the activity stream initiates a communication in a second medium. The status of the communication is determined. If the status of the communication is active, the status of the communication is indicated in the activity stream.The status can be information that is parsed from the communication, an invitation to join the communication, a link to a recording of the communication, a link to the communication, a conversion of a voice communication to text, an indication to create a second communication in a second medium, and the like. How participants interact can be controlled by default parameters or based on a profile.
摘要翻译： 在第一媒体中创建活动流。 活动流是参与者可以在主题上协作的机制。 参与者被添加到活动流中。 活动流中的参与者在第二媒体中发起通信。 确定通信的状态。 如果通信状态处于活动状态，通信状态将在活动流中指示。 状态可以是从通信中解析的信息，加入通信的邀请，到通信记录的链接，到通信的链接，语音通信到文本的转换，创建第二通信的指示 在第二介质等中。 参与者交互的方式可以通过默认参数或基于配置文件进行控制。
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公开(公告)号：US09386144B2
公开(公告)日：2016-07-05
申请号：US13568761
申请日：2012-08-07
CPC分类号： H04M3/00 , H04M3/5175 , H04M2203/401
摘要： Described are embodiments for providing real time feedback during communication between a customer and a contact center agent to allow a bad customer experience to be mitigated. Embodiments include a system that can identify and mitigate issues that may arise during the communication between the customer and the customer agent including a customer agent's performance, escalation to a supervisor, materials shared with the customer, wait time experience and/or other aspects of the communication. The feedback is provided while the customer and agent are still communicating. The feedback is linked to the specific session and agent. If an issue is identified, steps are taken to mitigate the issue.
摘要翻译： 描述了在客户和联络中心代理之间的通信期间提供实时反馈以允许缓解不良客户体验的实施例。 实施例包括可以识别和减轻在客户和客户代理之间的通信期间可能出现的问题的系统，包括客户代理的绩效，升级到主管，与客户共享的材料，等待时间经验和/或其他方面 通讯。 当客户和代理人仍在沟通时提供反馈。 反馈链接到特定会话和代理。 如果发现问题，则采取步骤减轻问题。
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公开(公告)号：US08767935B2
公开(公告)日：2014-07-01
申请号：US12540202
申请日：2009-08-12
申请人： Jeffrey G. Gartner , Colm Smyth
发明人： Jeffrey G. Gartner , Colm Smyth
IPC分类号： H04M3/42
CPC分类号： H04M3/565 , H04L51/04 , H04L51/043 , H04L65/403
摘要： A method is disclosed which allows an invitee to a conference call, who is not present on at least part of the call, to have the call monitored in his or her absence. The invitee is offered the opportunity to review, ahead of the call, one or more electronic documents that are pertinent to the call. The invitee can specify one or more pointers for the purpose of identifying positions that correspond to portions of the document that are relevant to the invitee. When a relevant portion of an electronic document has been reached or is soon to be reached during the call, a message is transmitted to the absent invitee. Additionally, the invitee can annotate slides or portions of an electronic document with comments that he or she wants addressed during the conference call. A message is subsequently transmitted to the invitee, providing responses to the comments left earlier.
摘要翻译： 公开了一种方法，其允许被邀请者进行至少部分呼叫的电话会议，以在他或她缺席时监视呼叫。 被邀请者有机会在通话前检查与呼叫相关的一个或多个电子文档。 受邀者可以指定一个或多个指针，以便识别与被邀请者相关的文档部分对应的位置。 当电话文件的相关部分已经到达或在呼叫期间即将到达时，消息被传送到不在场的受邀者。 此外，受邀者可以在电话会议期间用他或她想要寻址的评论来注释电子文档的幻灯片或部分。 随后将一条消息传送给被邀请者，提供对先前留下的评论的回复。
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