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    System and method for managing emergency calls
    1.
    发明授权
    System and method for managing emergency calls 有权
    用于管理紧急呼叫的系统和方法

    公开(公告)号：US09258419B2

    公开(公告)日：2016-02-09

    申请号：US12411330

    申请日：2009-03-25

    申请人： Travis L. Bradburn

    发明人： Travis L. Bradburn

    IPC分类号： H04M11/04 ,  H04B7/00 ,  H04M3/51

    CPC分类号： H04M3/5116 ,  H04M11/04 ,  H04M2242/04

    摘要： A system and method for managing emergency calls are disclosed herein. The method includes receiving an emergency related call at a call center, and during the emergency related call, retrieving information related to i) a type of incident being reported, ii) a location of the incident being reported, and iii) a description of the incident being reported. A public safety answering point to notify of the incident is identified, where such identification is based upon at least some of the retrieved information. A database is searched for outgoing calls to the identified public safety answering point, and based upon results from the searching, a determination is made as to whether to contact the identified public safety answering point.

    摘要翻译： 本文公开了一种用于管理紧急呼叫的系统和方法。 该方法包括在呼叫中心接收紧急相关呼叫，并且在紧急相关呼叫期间，检索与i）正在报告的事件的类型有关的信息，ii）所报告的事件的位置，以及iii） 事件报道。 确定通知事件的公共安全应答点，其中这种识别基于至少一些所检索的信息。 搜索数据库以查找所识别的公共安全应答点的呼出，并且基于搜索结果，确定是否联系所识别的公共安全应答点。

    TYY interface module signal to communicate equipment disruption to call center
    2.
    发明授权
    TYY interface module signal to communicate equipment disruption to call center 有权
    TTY接口模块信号通信设备中断呼叫中心

    公开(公告)号：US08588731B2

    公开(公告)日：2013-11-19

    申请号：US13181190

    申请日：2011-07-12

    申请人： Jacquelyn A. Gouvia ,  Travis L. Bradburn

    发明人： Jacquelyn A. Gouvia ,  Travis L. Bradburn

    IPC分类号： H04M11/04

    CPC分类号： H04W4/90 ,  H04W4/046

    摘要： The described method and system provide for determining whether to immediately contact a PSAP (Public Safety Answering Point) or attempt to communicate with a telematics services subscriber before contacting the PSAP in the event of an emergency. If a subscriber associated with the telematics unit is deaf and/or mute, and a TIM (TTY (TeleTYpewriter) Interface Module) or TTY device is not available to the subscriber, the subscriber may not be able to communicate with a call center regarding an emergency situation. Thus, expedited emergency procedures are executed by the call center in such a situation to avoid delay and facilitate the arrival of assistance as soon as possible.

    摘要翻译： 所描述的方法和系统提供在紧急情况下联系PSAP之前确定是否立即联系PSAP（公共安全应答点）或尝试与远程信息处理服务订户进行通信。 如果与远程信息处理单元相关联的用户聋哑和/或静音，并且TIM（TTY（TeleTYPewriter）接口模块）或TTY设备对用户不可用，则用户可能无法与呼叫中心通信有关 紧急情况。 因此，在这种情况下呼叫中心应急处理紧急程序，以避免延误，并尽快促成援助的到来。

    METHODS AND SYSTEMS FOR ROUTING CALLS AT A CALL CENTER BASED ON SPOKEN LANGUAGES
    3.
    发明申请
    METHODS AND SYSTEMS FOR ROUTING CALLS AT A CALL CENTER BASED ON SPOKEN LANGUAGES 审中-公开
    基于语音语言的呼叫中心呼叫的方法和系统

    公开(公告)号：US20120264395A1

    公开(公告)日：2012-10-18

    申请号：US13509183

    申请日：2009-11-12

    申请人： Travis L. Bradburn ,  Eric J. Walper ,  Chester A. Huber ,  Scott A. Kubicki ,  David Rymas ,  Jason J. Parks

    发明人： Travis L. Bradburn ,  Eric J. Walper ,  Chester A. Huber ,  Scott A. Kubicki ,  David Rymas ,  Jason J. Parks

    IPC分类号： H04W4/22 ,  H04M3/00

    CPC分类号： H04M3/5233 ,  H04M2203/2061

    摘要： Various examples of a methods and systems are disclosed herein for routing calls at a call center based on spoken languages. In one example, a method includes, but is not limited to, receiving, by a call center, information indicating a request for assistance from a driver of a vehicle and information indicating one or more languages spoken by the driver. The call center automatically identifies an available advisor who speaks at least one language spoken by the driver. The call center automatically directs the request for assistance to the available advisor.

    摘要翻译： 这里公开了各种方法和系统的示例，用于基于口头语言在呼叫中心路由呼叫。 在一个示例中，方法包括但不限于由呼叫中心接收指示来自车辆驾驶员的帮助请求的信息和指示驾驶员所说的一种或多种语言的信息。 呼叫中心自动识别一名可用的顾问，讲述至少一种驾驶员所说的语言。 呼叫中心自动将请求提供给可用的顾问。

    METHODS FOR REMINDING A USER OF A TASK ASSOCIATED WITH A COMMUNICATION
    4.
    发明申请
    METHODS FOR REMINDING A USER OF A TASK ASSOCIATED WITH A COMMUNICATION 有权
    提供与通信相关的任务的用户的方法

    公开(公告)号：US20120129510A1

    公开(公告)日：2012-05-24

    申请号：US12953064

    申请日：2010-11-23

    申请人： Travis L. Bradburn

    发明人： Travis L. Bradburn

    IPC分类号： H04M3/00 ,  G06F15/16

    CPC分类号： H04M3/42127 ,  G06Q10/109 ,  G06Q10/1093 ,  H04M3/42195 ,  H04M3/424 ,  H04M2203/2072

    摘要： Methods for reminding a user of a task associated with a communication are disclosed herein. One example of the method involves reminding the user of a task associated with an incoming communication, and another example of the method involves reminding the user of a task associated with an outgoing communication.

    摘要翻译： 本文公开了用于提醒与通信相关联的任务的用户的方法。 该方法的一个示例涉及提醒用户与进入通信相关联的任务，并且该方法的另一示例涉及提醒用户与出局通信相关联的任务。

    DYNAMIC DETERMINATION OF OPTIMAL ROUTE DELIVERY METHOD
    6.
    发明申请
    DYNAMIC DETERMINATION OF OPTIMAL ROUTE DELIVERY METHOD 有权
    动态路由选择方法的动态确定

    公开(公告)号：US20100057341A1

    公开(公告)日：2010-03-04

    申请号：US12201961

    申请日：2008-08-29

    申请人： Travis L. Bradburn ,  Jason J. Parks

    发明人： Travis L. Bradburn ,  Jason J. Parks

    IPC分类号： G01C21/36

    CPC分类号： G01C21/3691 ,  G01C21/3415 ,  G06Q10/047 ,  G08G1/096816 ,  G08G1/096844

    摘要： A method and system for dynamic determination of optimal route delivery receives a point of interest location, a current vehicle location, and a date of first set of route directions from a telematics unit over a wireless network by a software application running on a navigation server. The application accesses the first set of route directions and a second set of route directions from a database located on a telematics service provider premises. Both the first and second set of route directions are between the current vehicle location and the point of interest. If there is a traffic obstacle along a route between the current vehicle location and the point of interest location and the traffic obstacle was implemented after the first set of directions, a live advisor sends a notification to a user and provides the user with an alternate method of delivering route directions over the wireless network.

    摘要翻译： 用于动态确定最佳路线传递的方法和系统通过在导航服务器上运行的软件应用程序从无线网络接收来自远程信息处理单元的目的地位置，当前车辆位置和第一路线方向的日期。 应用程序从位于远程信息处理服务提供商场所的数据库访问第一组路线方向和第二组路线方向。 第一组和第二组路线方向都在当前车辆位置和目标点之间。 如果在当前车辆位置和兴趣点位置之间的路线上存在交通障碍物，并且在第一组方向之后实施了交通障碍物，则现场顾客向用户发送通知并向用户提供替代方法 通过无线网络传递路线方向。

    System and method for disabling a vehicle
    7.
    发明授权
    System and method for disabling a vehicle 有权
    禁用车辆的系统和方法

    公开(公告)号：US08432269B2

    公开(公告)日：2013-04-30

    申请号：US12635254

    申请日：2009-12-10

    申请人： Jeffrey P. Christensen ,  Michael D. Solomon ,  Carl J. Hering ,  Ryan M. Edwards ,  Jason J. Parks ,  Travis L. Bradburn ,  Laura R. Chmielewski

    发明人： Jeffrey P. Christensen ,  Michael D. Solomon ,  Carl J. Hering ,  Ryan M. Edwards ,  Jason J. Parks ,  Travis L. Bradburn ,  Laura R. Chmielewski

    IPC分类号： B60R25/10

    CPC分类号： B60R25/04 ,  B60R25/33

    摘要： Systems and methods are provided for disabling a vehicle. An exemplary system includes, but is not limited to an antenna that is adapted to be attached to the vehicle. The antenna is configured to transmit and receive communication transmissions. A telematics unit is communicatively connected to the antenna. The telematics unit is adapted for attachment to the vehicle and is configured to communicatively connect to a necessary sub-system of the vehicle, to receive telecommunications from a user through the antenna, and to disable the necessary sub-system in response to receiving an instruction from the user to disable the vehicle.

    摘要翻译： 提供了用于禁用车辆的系统和方法。 示例性系统包括但不限于适于附接到车辆的天线。 该天线被配置为发送和接收通信传输。 远程信息处理单元通信地连接到天线。 远程信息处理单元适于附接到车辆，并且被配置为通信地连接到车辆的必要子系统，以通过天线从用户接收电信，并且响应于接收到指令而禁用必要的子系统 从用户禁用车辆。

    Dynamic determination of optimal route delivery method
    8.
    发明授权
    Dynamic determination of optimal route delivery method 有权
    动态确定最优路线交付方式

    公开(公告)号：US08392112B2

    公开(公告)日：2013-03-05

    申请号：US12201961

    申请日：2008-08-29

    申请人： Travis L. Bradburn ,  Jason J. Parks

    发明人： Travis L. Bradburn ,  Jason J. Parks

    IPC分类号： G08G1/0968 ,  G01C21/34 ,  G06F17/00

    CPC分类号： G01C21/3691 ,  G01C21/3415 ,  G06Q10/047 ,  G08G1/096816 ,  G08G1/096844

    摘要： A method and system for dynamic determination of optimal route delivery receives a point of interest location, a current vehicle location, and a date of first set of route directions from a telematics unit over a wireless network by a software application running on a navigation server. The application accesses the first set of route directions and a second set of route directions from a database located on a telematics service provider premises. Both the first and second set of route directions are between the current vehicle location and the point of interest. If there is a traffic obstacle along a route between the current vehicle location and the point of interest location and the traffic obstacle was implemented after the first set of directions, a live advisor sends a notification to a user and provides the user with an alternate method of delivering route directions over the wireless network.

    摘要翻译： 用于动态确定最佳路线传递的方法和系统通过在导航服务器上运行的软件应用程序从无线网络接收来自远程信息处理单元的目的地位置，当前车辆位置和第一路线方向的日期。 应用程序从位于远程信息处理服务提供商场所的数据库访问第一组路线方向和第二组路线方向。 第一组和第二组路线方向都在当前车辆位置和目标点之间。 如果在当前车辆位置和兴趣点位置之间的路线上存在交通障碍物，并且在第一组方向之后实施了交通障碍物，则现场顾客向用户发送通知并向用户提供替代方法 通过无线网络传递路线方向。

    TYY INTERFACE MODULE SIGNAL TO COMMUNICATE EQUIPMENT DISRUPTION TO CALL CENTER
    9.
    发明申请
    TYY INTERFACE MODULE SIGNAL TO COMMUNICATE EQUIPMENT DISRUPTION TO CALL CENTER 有权
    TTY接口模块信号通信设备中断呼叫中断

    公开(公告)号：US20130017800A1

    公开(公告)日：2013-01-17

    申请号：US13181190

    申请日：2011-07-12

    申请人： Jacquelyn A. Gouvia ,  Travis L. Bradburn

    发明人： Jacquelyn A. Gouvia ,  Travis L. Bradburn

    IPC分类号： H04W4/22 ,  H04W4/04

    CPC分类号： H04W4/90 ,  H04W4/046

    摘要： The described method and system provide for determining whether to immediately contact a PSAP (Public Safety Answering Point) or attempt to communicate with a telematics services subscriber before contacting the PSAP in the event of an emergency. If a subscriber associated with the telematics unit is deaf and/or mute, and a TIM (TTY (TeleTYpewriter) Interface Module) or TTY device is not available to the subscriber, the subscriber may not be able to communicate with a call center regarding an emergency situation. Thus, expedited emergency procedures are executed by the call center in such a situation to avoid delay and facilitate the arrival of assistance as soon as possible.

    摘要翻译： 所描述的方法和系统提供在紧急情况下联系PSAP之前确定是否立即联系PSAP（公共安全应答点）或尝试与远程信息处理服务订户进行通信。 如果与远程信息处理单元相关联的用户聋哑和/或静音，并且TIM（TTY（TeleTYPewriter）接口模块）或TTY设备对用户不可用，则用户可能无法与呼叫中心通信有关 紧急情况。 因此，在这种情况下呼叫中心应急处理紧急程序，以避免延误，并尽快促成援助的到来。

    System for facilitating use of a single telecommunication device by multiple users
    10.
    发明授权
    System for facilitating use of a single telecommunication device by multiple users 有权
    用于促进多个用户使用单个电信设备的系统

    公开(公告)号：US08131255B2

    公开(公告)日：2012-03-06

    申请号：US12511805

    申请日：2009-07-29

    申请人： Travis L. Bradburn ,  Jason J. Parks

    发明人： Travis L. Bradburn ,  Jason J. Parks

    IPC分类号： H04M11/00

    CPC分类号： H04M15/00 ,  H04M15/765 ,  H04M15/7652 ,  H04M2215/724 ,  H04M2215/7245

    摘要： A system for facilitating the use of a single telecommunication device by multiple users is disclosed herein. The system includes, but is not limited to, a telecommunication component that is adapted for attachment to a vehicle and that is configured to utilize a telecommunication network that is configured to allot a predetermined amount of usage time units to the telecommunication component. The system also includes an electronic processing device that is associated with the telecommunication component. The electronic processing device is configured to allocate a portion of the usage time units to each user of a plurality of users of the telecommunication component.

    摘要翻译： 本文公开了一种便于多个用户使用单个电信设备的系统。 该系统包括但不限于适于附接到车辆的电信部件，并且被配置为利用被配置为向电信部件分配预定量的使用时间单位的电信网络。 该系统还包括与电信部件相关联的电子处理装置。 电子处理装置被配置为向电信部件的多个用户的每个用户分配一部分使用时间单位。