公开(公告)号：US20120264395A1

公开(公告)日：2012-10-18

申请号：US13509183

申请日：2009-11-12

申请人： Travis L. Bradburn ,  Eric J. Walper ,  Chester A. Huber ,  Scott A. Kubicki ,  David Rymas ,  Jason J. Parks

发明人： Travis L. Bradburn ,  Eric J. Walper ,  Chester A. Huber ,  Scott A. Kubicki ,  David Rymas ,  Jason J. Parks

IPC分类号： H04W4/22 ,  H04M3/00

CPC分类号： H04M3/5233 ,  H04M2203/2061

摘要： Various examples of a methods and systems are disclosed herein for routing calls at a call center based on spoken languages. In one example, a method includes, but is not limited to, receiving, by a call center, information indicating a request for assistance from a driver of a vehicle and information indicating one or more languages spoken by the driver. The call center automatically identifies an available advisor who speaks at least one language spoken by the driver. The call center automatically directs the request for assistance to the available advisor.

摘要翻译： 这里公开了各种方法和系统的示例，用于基于口头语言在呼叫中心路由呼叫。 在一个示例中，方法包括但不限于由呼叫中心接收指示来自车辆驾驶员的帮助请求的信息和指示驾驶员所说的一种或多种语言的信息。 呼叫中心自动识别一名可用的顾问，讲述至少一种驾驶员所说的语言。 呼叫中心自动将请求提供给可用的顾问。

公开(公告)号：US20100057341A1

公开(公告)日：2010-03-04

申请号：US12201961

申请日：2008-08-29

申请人： Travis L. Bradburn ,  Jason J. Parks

发明人： Travis L. Bradburn ,  Jason J. Parks

IPC分类号： G01C21/36

CPC分类号： G01C21/3691 ,  G01C21/3415 ,  G06Q10/047 ,  G08G1/096816 ,  G08G1/096844

摘要： A method and system for dynamic determination of optimal route delivery receives a point of interest location, a current vehicle location, and a date of first set of route directions from a telematics unit over a wireless network by a software application running on a navigation server. The application accesses the first set of route directions and a second set of route directions from a database located on a telematics service provider premises. Both the first and second set of route directions are between the current vehicle location and the point of interest. If there is a traffic obstacle along a route between the current vehicle location and the point of interest location and the traffic obstacle was implemented after the first set of directions, a live advisor sends a notification to a user and provides the user with an alternate method of delivering route directions over the wireless network.

摘要翻译： 用于动态确定最佳路线传递的方法和系统通过在导航服务器上运行的软件应用程序从无线网络接收来自远程信息处理单元的目的地位置，当前车辆位置和第一路线方向的日期。 应用程序从位于远程信息处理服务提供商场所的数据库访问第一组路线方向和第二组路线方向。 第一组和第二组路线方向都在当前车辆位置和目标点之间。 如果在当前车辆位置和兴趣点位置之间的路线上存在交通障碍物，并且在第一组方向之后实施了交通障碍物，则现场顾客向用户发送通知并向用户提供替代方法 通过无线网络传递路线方向。

公开(公告)号：US20110028123A1

公开(公告)日：2011-02-03

申请号：US12511805

申请日：2009-07-29

申请人： Travis L. Bradburn ,  Jason J. Parks

发明人： Travis L. Bradburn ,  Jason J. Parks

IPC分类号： H04M15/00

CPC分类号： H04M15/00 ,  H04M15/765 ,  H04M15/7652 ,  H04M2215/724 ,  H04M2215/7245

摘要： A system for facilitating the use of a single telecommunication device by multiple users is disclosed herein. The system includes, but is not limited to, a telecommunication component that is adapted for attachment to a vehicle and that is configured to utilize a telecommunication network that is configured to allot a predetermined amount of usage time units to the telecommunication component. The system also includes an electronic processing device that is associated with the telecommunication component. The electronic processing device is configured to allocate a portion of the usage time units to each user of a plurality of users of the telecommunication component.

摘要翻译： 本文公开了一种便于多个用户使用单个电信设备的系统。 该系统包括但不限于适于附接到车辆的电信部件，并且被配置为利用被配置为向电信部件分配预定量的使用时间单位的电信网络。 该系统还包括与电信部件相关联的电子处理装置。 电子处理装置被配置为向电信部件的多个用户的每个用户分配一部分使用时间单位。

公开(公告)号：US08432269B2

公开(公告)日：2013-04-30

申请号：US12635254

申请日：2009-12-10

申请人： Jeffrey P. Christensen ,  Michael D. Solomon ,  Carl J. Hering ,  Ryan M. Edwards ,  Jason J. Parks ,  Travis L. Bradburn ,  Laura R. Chmielewski

发明人： Jeffrey P. Christensen ,  Michael D. Solomon ,  Carl J. Hering ,  Ryan M. Edwards ,  Jason J. Parks ,  Travis L. Bradburn ,  Laura R. Chmielewski

IPC分类号： B60R25/10

CPC分类号： B60R25/04 ,  B60R25/33

摘要： Systems and methods are provided for disabling a vehicle. An exemplary system includes, but is not limited to an antenna that is adapted to be attached to the vehicle. The antenna is configured to transmit and receive communication transmissions. A telematics unit is communicatively connected to the antenna. The telematics unit is adapted for attachment to the vehicle and is configured to communicatively connect to a necessary sub-system of the vehicle, to receive telecommunications from a user through the antenna, and to disable the necessary sub-system in response to receiving an instruction from the user to disable the vehicle.

摘要翻译： 提供了用于禁用车辆的系统和方法。 示例性系统包括但不限于适于附接到车辆的天线。 该天线被配置为发送和接收通信传输。 远程信息处理单元通信地连接到天线。 远程信息处理单元适于附接到车辆，并且被配置为通信地连接到车辆的必要子系统，以通过天线从用户接收电信，并且响应于接收到指令而禁用必要的子系统 从用户禁用车辆。

公开(公告)号：US08392112B2

公开(公告)日：2013-03-05

申请号：US12201961

申请日：2008-08-29

申请人： Travis L. Bradburn ,  Jason J. Parks

发明人： Travis L. Bradburn ,  Jason J. Parks

IPC分类号： G08G1/0968 ,  G01C21/34 ,  G06F17/00

CPC分类号： G01C21/3691 ,  G01C21/3415 ,  G06Q10/047 ,  G08G1/096816 ,  G08G1/096844

摘要： A method and system for dynamic determination of optimal route delivery receives a point of interest location, a current vehicle location, and a date of first set of route directions from a telematics unit over a wireless network by a software application running on a navigation server. The application accesses the first set of route directions and a second set of route directions from a database located on a telematics service provider premises. Both the first and second set of route directions are between the current vehicle location and the point of interest. If there is a traffic obstacle along a route between the current vehicle location and the point of interest location and the traffic obstacle was implemented after the first set of directions, a live advisor sends a notification to a user and provides the user with an alternate method of delivering route directions over the wireless network.

摘要翻译： 用于动态确定最佳路线传递的方法和系统通过在导航服务器上运行的软件应用程序从无线网络接收来自远程信息处理单元的目的地位置，当前车辆位置和第一路线方向的日期。 应用程序从位于远程信息处理服务提供商场所的数据库访问第一组路线方向和第二组路线方向。 第一组和第二组路线方向都在当前车辆位置和目标点之间。 如果在当前车辆位置和兴趣点位置之间的路线上存在交通障碍物，并且在第一组方向之后实施了交通障碍物，则现场顾客向用户发送通知并向用户提供替代方法 通过无线网络传递路线方向。

公开(公告)号：US08131255B2

公开(公告)日：2012-03-06

申请号：US12511805

申请日：2009-07-29

申请人： Travis L. Bradburn ,  Jason J. Parks

发明人： Travis L. Bradburn ,  Jason J. Parks

IPC分类号： H04M11/00

CPC分类号： H04M15/00 ,  H04M15/765 ,  H04M15/7652 ,  H04M2215/724 ,  H04M2215/7245

摘要： A system for facilitating the use of a single telecommunication device by multiple users is disclosed herein. The system includes, but is not limited to, a telecommunication component that is adapted for attachment to a vehicle and that is configured to utilize a telecommunication network that is configured to allot a predetermined amount of usage time units to the telecommunication component. The system also includes an electronic processing device that is associated with the telecommunication component. The electronic processing device is configured to allocate a portion of the usage time units to each user of a plurality of users of the telecommunication component.

摘要翻译： 本文公开了一种便于多个用户使用单个电信设备的系统。 该系统包括但不限于适于附接到车辆的电信部件，并且被配置为利用被配置为向电信部件分配预定量的使用时间单位的电信网络。 该系统还包括与电信部件相关联的电子处理装置。 电子处理装置被配置为向电信部件的多个用户的每个用户分配一部分使用时间单位。