公开(公告)号：US08879717B2

公开(公告)日：2014-11-04

申请号：US14078272

申请日：2013-11-12

Applicant: Amazon Technologies, Inc.

Inventor： Jon R. Jay ,  Jeremy A. Dashe ,  Brock A. Judkins ,  Donald L. Kaufman ,  Yung-Chun Lin ,  Raymond P. Sharpe, Jr. ,  Joseph D. Sullivan ,  Thomas J. Weiland ,  Tauseef Kidwai

IPC: H04M3/00

CPC classification number: G06Q30/016 ,  G06Q10/063114 ,  H04M3/42365 ,  H04M3/51 ,  H04M2201/38 ,  H04M2203/2011

Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.

Abstract translation: 个人计算设备的用户可以识别由基于网络的服务提供的用户界面中显示的感兴趣的项目，并希望获得更多的信息。 用户可以向与联系人分发系统通信的联系人服务提交一个或多个电子联系人请求，以获得更多信息。 联系人分发系统确定服务代理的准确的实时可用性，并且使得客户和代理之间的通信能够根据用户提供的用户联系信息被建立。

公开(公告)号：US10445744B2

公开(公告)日：2019-10-15

申请号：US14805352

申请日：2015-07-21

Applicant: Amazon Technologies, Inc.

Inventor： Jeremy A. Dashe ,  Jon R. Jay ,  Donald L. Kaufman ,  Yung-Chun Lin ,  Joseph D. Sullivan

IPC: H04M3/00 ,  G06Q30/00 ,  G06Q10/10 ,  H04M3/42 ,  H04M3/51 ,  H04M7/00

Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.

公开(公告)号：US08824661B2

公开(公告)日：2014-09-02

申请号：US14078272

申请日：2013-11-12

Applicant: Amazon Technologies, Inc.

Inventor： Jon R. Jay ,  Jeremy A. Dashe ,  Brock A. Judkins ,  Donald L. Kaufman ,  Yung-Chun Lin ,  Raymond P. Sharpe, Jr. ,  Joseph D. Sullivan ,  Thomas J. Weiland ,  Tauseef Kidwai

IPC: H04M3/00

Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.

公开(公告)号：US20140074529A1

公开(公告)日：2014-03-13

申请号：US14078272

申请日：2013-11-12

Applicant: Amazon Technologies, Inc.

Inventor： Jon R. Jay ,  Jeremy A. Dashe ,  Brock A. Judkins ,  Donald L. Kaufman ,  Yung-Chun Lin ,  Raymond P. Sharpe, JR. ,  Joseph D. Sullivan ,  Thomas J. Weiland ,  Tauseef Kidwai

IPC: G06Q30/00 ,  G06Q10/06

CPC classification number: G06Q30/016 ,  G06Q10/063114 ,  H04M3/42365 ,  H04M3/51 ,  H04M2201/38 ,  H04M2203/2011

Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.

Abstract translation: 个人计算设备的用户可以识别由基于网络的服务提供的用户界面中显示的感兴趣的项目，并希望获得更多的信息。 用户可以向与联系人分发系统通信的联系人服务提交一个或多个电子联系人请求，以获得更多信息。 联系人分发系统确定服务代理的准确的实时可用性，并且使得客户和代理之间的通信能够根据用户提供的用户联系信息被建立。

公开(公告)号：US20150324806A1

公开(公告)日：2015-11-12

申请号：US14805352

申请日：2015-07-21

Applicant: Amazon Technologies, Inc.

Inventor： Jeremy A. Dashe ,  Jon R. Jay ,  Donald L. Kaufman ,  Yung-Chun Lin ,  Joseph D. Sullivan

IPC: G06Q30/00 ,  H04M3/42

CPC classification number: G06Q30/016 ,  G06Q10/10 ,  H04M3/42365 ,  H04M3/5125 ,  H04M7/0024

Abstract: A user of a personal computing device may identify an item of interest displayed in a user interface provided by a network-based service and would like to obtain more information. The user may submit one or more electronic contact requests to a contact service in communication with a contact distribution system in order to obtain more information. The contact distribution system determines accurate, real-time availability of service agents and enables communications between the customer and an agent to be established in accordance with user contact information provided by the user.

Abstract translation: 个人计算设备的用户可以识别由基于网络的服务提供的用户界面中显示的感兴趣的项目，并希望获得更多的信息。 用户可以向与联系人分发系统通信的联系人服务提交一个或多个电子联系人请求，以获得更多信息。 联系人分发系统确定服务代理的准确的实时可用性，并且使得客户和代理之间的通信能够根据用户提供的用户联系信息被建立。