公开(公告)号：US20070016573A1

公开(公告)日：2007-01-18

申请号：US11183058

申请日：2005-07-15

申请人： Amit Nanavati ,  Archan Misra ,  Dipanjan Chakraborty ,  Suraj Jaiswal

发明人： Amit Nanavati ,  Archan Misra ,  Dipanjan Chakraborty ,  Suraj Jaiswal

IPC分类号： G06F17/30

CPC分类号： G06F17/3089 ,  G06Q10/06 ,  G06Q10/0633 ,  H04L67/16

摘要： A Web services-oriented service provider middleware architecture and implementation is provided that integrates the performance monitoring of individual CPs, along with other dynamic contextual conditions, in the automatic selection of appropriate CPs. In the architecture, a CP's performance is evaluated not only in terms of network or service-level parameters, but also via other business processes (e.g., complaint handling). The selection of multiple Web services occurs through an initial filtering of a set of feasible workflows for each task depending on business agreements and end user needs, and a subsequent dynamic context-based selection of the most appropriate workflow. A workflow filtering and ranking engine uses metarules to guide the optimisation process and help in selecting and ranking the feasible workflows. The component services in the workflows are evaluated by evaluator processes of information sources. The workflow engine outputs the workflows in their preference ranking. At runtime, if the workflow and/or its components meet all the runtime requirements (performance, for example), then the workflow is selected and executed.

摘要翻译： 提供了面向Web服务的服务提供商中间件架构和实现，将各个CP的性能监视以及其他动态上下文条件集成在自动选择适当的CP中。 在架构中，CP的性能不仅在网络或服务级别参数方面进行评估，还可以通过其他业务流程（例如投诉处理）进行评估。 多个Web服务的选择通过根据业务协议和最终用户需求对每个任务的一组可行工作流进行初始过滤，以及对最合适的工作流的后续动态上下文选择。 工作流过滤和排名引擎使用Metarules来指导优化过程，并帮助选择和排名可行的工作流程。 工作流中的组件服务由信息源的评估程序进行评估。 工作流引擎以其偏好排名输出工作流程。 在运行时，如果工作流和/或其组件满足所有运行时需求（例如性能），则选择并执行工作流。

公开(公告)号：US20080040281A1

公开(公告)日：2008-02-14

申请号：US11456738

申请日：2006-07-11

申请人： Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Sumit Mittal ,  Archan Misra

发明人： Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Sumit Mittal ,  Archan Misra

IPC分类号： H04L9/00

CPC分类号： H04L67/16 ,  G06Q30/08 ,  H04L67/04 ,  H04L67/18 ,  H04M3/42348 ,  H04M3/4931 ,  H04M2242/14

摘要： Users and vendors are matched. A request from a mobile wireless device of a user is received that relates to a business service. The request is matched against vendors providing the business service to yield one or more vendors currently locationally near the user and that are currently accepting service calls for the business service. A response is sent to the mobile wireless device of the user, with identities of the vendors that are locationally near the user and that are currently accepting service calls for the business service. The current location of the user may be determined based on the user's mobile wireless device. The current location of each vendor may be determined based on that provider's mobile wireless device. Whether each vendor providing the business service requested is currently accepting service calls is determined based on previously provided information by the provider.

摘要翻译： 用户和供应商相匹配。 接收到与业务服务相关的来自用户的移动无线设备的请求。 该请求与提供业务服务的供应商进行匹配，以产生当前位于用户附近的一个或多个供应商，并且正在接受对业务服务的服务呼叫。 向用户的移动无线设备发送响应，具有位于用户附近并且正在接受业务服务的服务呼叫的供应商的身份。 可以基于用户的移动无线设备来确定用户的当前位置。 可以基于该提供商的移动无线设备来确定每个供应商的当前位置。 是否提供所要求的业务服务的每个供应商正在接受服务呼叫是基于提供者先前提供的信息来确定的。

公开(公告)号：US08285779B2

公开(公告)日：2012-10-09

申请号：US12701793

申请日：2010-02-08

申请人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Archan Misra ,  Xiping Wang ,  Charles P. Wright

发明人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Archan Misra ,  Xiping Wang ,  Charles P. Wright

IPC分类号： G06F15/16 ,  G06F15/173

CPC分类号： H04L67/24

摘要： Techniques for supporting a presence virtualization query are provided. The techniques include receiving a virtual query from a client, the virtual query specified in terms of a membership set of members, wherein the membership set comprises a list of presentity uniform resource identifiers (URIs) and a separate transformation function, defined over a set of presence documents of the members in the membership set, redirecting the query to a destination virtual presentity URI whose presence state comprises an aggregation of the presence documents of the list of URIs in the membership set and a corresponding query element (QE) object that manages subscriptions for the URI, adding the client as a watcher for the destination virtual presentity URI, and applying transformation logic specified by the watcher client and notifying a corresponding client of a resulting output.

摘要翻译： 提供了用于支持存在虚拟化查询的技术。 所述技术包括从客户端接收虚拟查询，根据成员集合的成员集合指定的虚拟查询，其中，所述成员集合包括呈现统一资源标识符（URI）和单独的变换函数的列表，该列表定义在一组 会员集中的成员的存在文档，将查询重定向到目的地虚拟呈现URI，其存在状态包括在该集合中的URI列表的存在文档的聚合以及管理订阅的对应查询元素（QE）对象 对于URI，将客户端添加为目标虚拟呈现URI的观察者，并应用由观察者客户端指定的转换逻辑，并向相应的客户端通知结果输出。

公开(公告)号：US20100077018A1

公开(公告)日：2010-03-25

申请号：US12233795

申请日：2008-09-19

申请人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Archan Misra ,  Xiping Wang ,  Charles P. Wright

发明人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Archan Misra ,  Xiping Wang ,  Charles P. Wright

IPC分类号： G06F15/16

CPC分类号： H04L67/24

摘要： Techniques are disclosed for generating and managing presentities in accordance with a virtual presence server. By way of example, a method for requesting information from at least one server comprises the following steps. A client request, which expresses a request that can not be satisfied by a single existing presentity, is obtained at an intermediate server, wherein the intermediate server operates as a virtual presence server. The virtual presence server (i.e., intermediate server) creates a set of software objects for a virtual presentity, the set of objects embodying logic to combine presence information from one or more of existing presentities and external information sources, in accordance with at least one existing presence server. The virtual presence server creates an association between the request of the client and the created virtual presentity that allows the presence information to be propagated back to the client.

摘要翻译： 公开了根据虚拟呈现服务器来生成和管理节目的技术。 作为示例，用于从至少一个服务器请求信息的方法包括以下步骤。 在中间服务器处获得表示单个现有存在不能满足的请求的客户端请求，其中中间服务器作为虚拟呈现服务器操作。 虚拟呈现服务器（即，中间服务器）为虚拟存在体创建一组软件对象，所述一组对象体现逻辑以根据至少一个现有的现有存在和外部信息源组合来自一个或多个现有存在和外部信息源的存在信息 存在服务器。 虚拟呈现服务器在客户端的请求和创建的虚拟呈现之间建立关联，从而允许将呈现信息传播回客户端。

公开(公告)号：US08447808B2

公开(公告)日：2013-05-21

申请号：US12233795

申请日：2008-09-19

申请人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Archan Misra ,  Xiping Wang ,  Charles P. Wright

发明人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Archan Misra ,  Xiping Wang ,  Charles P. Wright

IPC分类号： G06F15/16 ,  G06F15/173

CPC分类号： H04L67/24

摘要： Techniques are disclosed for generating and managing presentities in accordance with a virtual presence server. By way of example, a method for requesting information from at least one server comprises the following steps. A client request, which expresses a request that can not be satisfied by a single existing presentity, is obtained at an intermediate server, wherein the intermediate server operates as a virtual presence server. The virtual presence server (i.e., intermediate server) creates a set of software objects for a virtual presentity, the set of objects embodying logic to combine presence information from one or more of existing presentities and external information sources, in accordance with at least one existing presence server. The virtual presence server creates an association between the request of the client and the created virtual presentity that allows the presence information to be propagated back to the client.

摘要翻译： 公开了根据虚拟呈现服务器来生成和管理节目的技术。 作为示例，用于从至少一个服务器请求信息的方法包括以下步骤。 在中间服务器处获得表示单个现有存在不能满足的请求的客户端请求，其中中间服务器作为虚拟呈现服务器操作。 虚拟呈现服务器（即，中间服务器）为虚拟存在体创建一组软件对象，所述一组对象体现逻辑以根据至少一个现有的现有存在和外部信息源组合来自一个或多个现有存在和外部信息源的存在信息 存在服务器。 虚拟呈现服务器在客户端的请求和创建的虚拟呈现之间建立关联，从而允许将呈现信息传播回客户端。

公开(公告)号：US20110196913A1

公开(公告)日：2011-08-11

申请号：US12701793

申请日：2010-02-08

申请人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Archan Misra ,  Xiping Wang ,  Charles P. Wright

发明人： Arup Acharya ,  Nilanjan Banerjee ,  Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Archan Misra ,  Xiping Wang ,  Charles P. Wright

IPC分类号： G06F15/16

CPC分类号： H04L67/24

摘要： Techniques for supporting a presence virtualization query are provided. The techniques include receiving a virtual query from a client, the virtual query specified in terms of a membership set of members, wherein the membership set comprises a list of presentity uniform resource identifiers (URIs) and a separate transformation function, defined over a set of presence documents of the members in the membership set, redirecting the query to a destination virtual presentity URI whose presence state comprises an aggregation of the presence documents of the list of URIs in the membership set and a corresponding query element (QE) object that manages subscriptions for the URI, adding the client as a watcher for the destination virtual presentity URI, and applying transformation logic specified by the watcher client and notifying a corresponding client of a resulting output.

摘要翻译： 提供了用于支持存在虚拟化查询的技术。 所述技术包括从客户端接收虚拟查询，根据成员集合的成员集合指定的虚拟查询，其中，所述成员集合包括呈现统一资源标识符（URI）和单独的变换函数的列表，该列表定义在一组 会员集中的成员的存在文档，将查询重定向到目的地虚拟呈现URI，其存在状态包括在该集合中的URI列表的存在文档的聚合以及管理订阅的对应查询元素（QE）对象 对于URI，将客户端添加为目标虚拟呈现URI的观察者，并应用由观察者客户端指定的转换逻辑，并向相应的客户端通知结果输出。

公开(公告)号：US07707173B2

公开(公告)日：2010-04-27

申请号：US11183058

申请日：2005-07-15

申请人： Amit Anil Nanavati ,  Archan Misra ,  Dipanjan Chakraborty ,  Suraj Kumar Jaiswal

发明人： Amit Anil Nanavati ,  Archan Misra ,  Dipanjan Chakraborty ,  Suraj Kumar Jaiswal

IPC分类号： G06F7/00 ,  G06F17/00

CPC分类号： G06F17/3089 ,  G06Q10/06 ,  G06Q10/0633 ,  H04L67/16

摘要： A Web services-oriented service provider middleware architecture and implementation is provided that integrates the performance monitoring of individual CPs, along with other dynamic contextual conditions, in the automatic selection of appropriate CPs. In the architecture, a CP's performance is evaluated not only in terms of network or service-level parameters, but also via other business processes (e.g., complaint handling). The selection of multiple Web services occurs through an initial filtering of a set of feasible workflows for each task depending on business agreements and end user needs, and a subsequent dynamic context-based selection of the most appropriate workflow. A workflow filtering and ranking engine uses metarules to guide the optimisation process and help in selecting and ranking the feasible workflows. The component services in the workflows are evaluated by evaluator processes of information sources. The workflow engine outputs the workflows in their preference ranking. At runtime, if the workflow and/or its components meet all the runtime requirements (performance, for example), then the workflow is selected and executed.

摘要翻译： 提供了面向Web服务的服务提供商中间件架构和实现，将各个CP的性能监视以及其他动态上下文条件集成在自动选择适当的CP中。 在架构中，CP的性能不仅在网络或服务级别参数方面进行评估，还可以通过其他业务流程（例如投诉处理）进行评估。 多个Web服务的选择通过根据业务协议和最终用户需求对每个任务的一组可行工作流进行初始过滤，以及对最合适的工作流的后续动态上下文选择。 工作流过滤和排名引擎使用Metarules来指导优化过程，并帮助选择和排名可行的工作流程。 工作流中的组件服务由信息源的评估程序进行评估。 工作流引擎以其偏好排名输出工作流程。 在运行时，如果工作流和/或其组件满足所有运行时需求（例如性能），则选择并执行工作流。

公开(公告)号：US08249231B2

公开(公告)日：2012-08-21

申请号：US12020928

申请日：2008-01-28

申请人： Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Sougata Mukherjea ,  Amit A Nanavati ,  Rahul Singh ,  Balaji Viswanathan

发明人： Dipanjan Chakraborty ,  Koustuv Dasgupta ,  Sougata Mukherjea ,  Amit A Nanavati ,  Rahul Singh ,  Balaji Viswanathan

IPC分类号： H04M15/06 ,  H04Q3/58 ,  G06F17/30 ,  G06Q10/00

CPC分类号： H04M15/06 ,  G06Q10/00 ,  G06Q30/02 ,  H04M15/47 ,  H04M15/58 ,  H04M2215/0148 ,  H04M2215/0188

摘要： Data pertaining to interactions between a plurality of customers is obtained. A graph is formed, having a plurality of nodes representing the customers and a plurality of edges representing interactions between the customers. A sub-set of the customers are denoted as previously churned customers. A spreading activation model is applied to the graph to identify, based on the graph and the previously churned customers, the potential churning customers.

摘要翻译： 获得关于多个客户之间的交互的数据。 形成图形，具有代表客户的多个节点和表示客户之间的交互的多个边。 客户的一个子集表示为以前搅拌的客户。 传播激活模型应用于图表，以根据图表和以前流失的客户识别潜在的搅拌客户。

公开(公告)号：US20090138262A1

公开(公告)日：2009-05-28

申请号：US11946122

申请日：2007-11-28

申请人： Sheetal K. Agarwal ,  Dipanjan Chakraborty ,  Arun Kumar ,  Sougata Mukherjea ,  Amit Anil Nanavati ,  Nitendra Rajput

发明人： Sheetal K. Agarwal ,  Dipanjan Chakraborty ,  Arun Kumar ,  Sougata Mukherjea ,  Amit Anil Nanavati ,  Nitendra Rajput

IPC分类号： G10L15/26

CPC分类号： G06F17/30746 ,  G06F17/30749 ,  G10L15/26 ,  H04M3/4938 ,  H04M2201/40 ,  H04M2201/60

摘要： A method comprises crawling and indexing voice sites and storing results in an index; receiving a search request in voice from a user via a telephone; performing speech recognition on the voice search request and converting the request from voice to text; parsing the query; and performing a search on the index and ranking the search results. Search results may be filtered based on attributes such as location and context. Filtered search results may be presented to the user in categories to enable easy voice browsing of the search results by the user. Computer program code and systems are also provided.

摘要翻译： 一种方法包括对语音站点进行爬行和索引，并将结果存储在索引中; 通过电话从用户接收语音的搜索请求; 对语音搜索请求执行语音识别，并将请求从语音转换为文本; 解析查询; 并对索引执行搜索并对搜索结果排序。 搜索结果可能会根据位置和上下文等属性进行过滤。 过滤的搜索结果可以以类别呈现给用户，以便用户轻松地对搜索结果进行语音浏览。 还提供计算机程序代码和系统。

公开(公告)号：US20050203757A1

公开(公告)日：2005-09-15

申请号：US10797023

申请日：2004-03-11

申请人： Hui Lei ,  Dipanjan Chakraborty

发明人： Hui Lei ,  Dipanjan Chakraborty

IPC分类号： G06F17/60

CPC分类号： G06Q10/06 ,  G06Q10/0633 ,  G06Q10/10 ,  G06Q10/103

摘要： A system and method for pervasive enablement of business processes that effectively integrates workflow technology and ad-hoc collaboration tools. Collaboration tools comprise a plurality of native communication devices capable of interacting with the user either using text or voice mechanism. A modality adapter associated with each collaboration tool (or modality) performs the function of translating staff activities to device-specific messages and receiving replies from the users and sending them back to the engine. A Workflow Engine executes the business process and sends out staff activities meant for human users to the Interaction Controller and other activities meant for software agents to Web Services. An Interaction Controller entity utilizes the Context Service and the Address Book to determine the appropriate modality or collaboration tool for a user and sends the staff activity to the appropriate modality adapter. A Context Service that provides context information, user preferences to the Interaction Controller. The Address Book contains a repository of device addresses specific to each modality a user might use. The system enables users to collaborate with each other anytime and anywhere using an appropriate collaboration modality and participate in backend business processes by performing staff activities using their preferred collaboration device.

摘要翻译： 一种用于普遍实现业务流程的系统和方法，可有效整合工作流技术和特别协作工具。 协作工具包括能够使用文本或语音机制与用户交互的多个本机通信设备。 与每个协作工具（或模式）相关联的模态适配器执行将员工活动转换为特定于设备的消息并从用户接收回复并将其发送回引擎的功能。 工作流引擎执行业务流程，并将为人员提供的员工活动发送给交互控制器以及针对软件代理到Web服务的其他活动。 交互控制器实体利用上下文服务和地址簿来确定用户的适当的模态或协作工具，并将员工活动发送到适当的模态适配器。 提供上下文信息的上下文服务，交互控制器的用户偏好。 地址簿包含用户可能使用的每种模式特定的设备地址的存储库。 该系统使用户可以使用适当的协作模式随时随地进行协作，并通过使用其首选协作设备执行员工活动来参与后端业务流程。