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公开(公告)号：US20200213447A1
公开(公告)日：2020-07-02
申请号：US16233516
申请日：2018-12-27
Applicant: Avaya Inc.
Inventor： Eyal Serero , Gal Netanel , Ronen Bar-Yoav , Roman Nekrashevich , Tamar Barzuza
Abstract: Contact centers often seek to provide the most effective agents for a particular communication. A communication may comprise a customer node and an agent node. In addition to selecting the particular agent node based on a skill of the agent or other static information, dynamic information may be received and processed to make a routing decision. For example, one agent may be presently located in a noisy area and a communication may be impeded by routing a call to a node associated with an agent in a noisy environment and a different agent node selected. Other dynamic inputs may include determining an agent's proximity to a resource likely required in order to successfully satisfy a purpose of the communication. Additionally, self-learning may be utilized in order to predict when a particular environmental factor is about to change and make routing decisions accordingly.
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公开(公告)号：US10681214B1
公开(公告)日：2020-06-09
申请号：US16233516
申请日：2018-12-27
Applicant: Avaya Inc.
Inventor： Eyal Serero , Gal Netanel , Ronen Bar-Yoav , Roman Nekrashevich , Tamar Barzuza
Abstract: Contact centers often seek to provide the most effective agents for a particular communication. A communication may comprise a customer node and an agent node. In addition to selecting the particular agent node based on a skill of the agent or other static information, dynamic information may be received and processed to make a routing decision. For example, one agent may be presently located in a noisy area and a communication may be impeded by routing a call to a node associated with an agent in a noisy environment and a different agent node selected. Other dynamic inputs may include determining an agent's proximity to a resource likely required in order to successfully satisfy a purpose of the communication. Additionally, self-learning may be utilized in order to predict when a particular environmental factor is about to change and make routing decisions accordingly.
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公开(公告)号：US09959676B2
公开(公告)日：2018-05-01
申请号：US14601535
申请日：2015-01-21
Applicant: Avaya Inc.
Inventor： Tamar Barzuza , Yair Wiener , Ori Modai
CPC classification number: G06T19/006 , G02B27/01 , G02B27/017 , G02B2027/014 , G02B2027/0178 , G06F3/04842 , H04L12/18 , H04L12/1827 , H04L65/403 , H04L65/4038 , H04L67/38 , H04N7/15 , H04N7/157 , H04N13/332
Abstract: Embodiments disclosed herein provide methods, systems, and computer readable storage media for presenting a meeting between remote participants. In a particular embodiment, a method provides, during a conference session, compiling view information used to determine a first view seen by the first participant. The method further provides receiving conference video comprising at least video captured of a second participant remote to the physical location of the first participant. Also, the method provides presenting the video captured of the second participant such that the second participant appears at a first position of a meeting location in the first view to the first participant.
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公开(公告)号：US09948893B2
公开(公告)日：2018-04-17
申请号：US15092404
申请日：2016-04-06
Applicant: Avaya Inc.
Inventor： Tamar Barzuza , Gal Eliraz-Lovonai , Ori Modai
CPC classification number: H04N7/152 , G06T7/11 , G06T7/194 , G06T7/246 , G06T11/00 , G06T2207/20221 , G06T2207/30201 , H04L65/403 , H04L65/605 , H04N7/147
Abstract: A telecommunication device includes an image capture system that captures an image of a local participant in a telecommunication session, the image comprising foreground and background images defined by plural pixels, each of the pixels having a pixel magnitude related to a sample of the image at a spatial location of the respective pixel and a background modifier that segments plural pixels of the captured image into foreground and background sets of pixels, replaces the background set of pixels with a template set of pixels to form a new background set of pixels, selected pixels in the template set of pixels having a different magnitude than a magnitude of the corresponding pixel in the background set of pixels replaced by the selected pixel, and combines the new background set of pixels with the foreground set of pixels to form modified image information for transmission to a remote endpoint. A background selector selects the template set of pixels from among multiple template sets of pixels based on an attribute of a remote endpoint or remote participant associated with the remote endpoint.
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公开(公告)号：US20180098027A1
公开(公告)日：2018-04-05
申请号：US15286356
申请日：2016-10-05
Applicant: Avaya Inc.
Inventor： Eyal Lubelsky , Yoel Popovich , Ami Sanado , Ilan Dayan , Azaria Cohen , Tamar Barzuza
CPC classification number: H04N7/147 , G06T5/50 , G06T2207/10012 , H04N5/23219 , H04N5/23238 , H04N5/23296 , H04N5/2628 , H04N5/265 , H04N7/142 , H04N7/15 , H04N7/152
Abstract: A video-enabled communication system that includes a processor, coupled with a camera, the camera acquiring an image of an object of interest during a video communication session and a computer readable medium, coupled with the processor, comprising instructions that cause the processor to select a reflected image of the object of interest for use in providing image information to a remote endpoint for display to another participant, wherein the reflected image is a reflection of the object of interest in a mirror having a line-of-sight to the camera.
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Patent Agency Ranking
公开(公告)号：US20170257709A1
公开(公告)日：2017-09-07
申请号：US15061720
申请日：2016-03-04
Applicant: Avaya Inc.
Inventor： Azaria Cohen , Tamar Barzuza
CPC classification number: H04R23/008 , G06F3/012 , G06F3/013 , H04N7/147 , H04N7/15 , H04R3/005 , H04R29/004
Abstract: A communication system includes a processor and a computer readable medium, coupled with the processor, comprising instructions that program the processor to: cause an electromagnetic emitter to irradiate a location on a selected object in proximity to a speaker; determine, from radiation reflected by the selected object at the irradiated location, an audio characteristic of the irradiated location; and when the audio characteristic is acceptable, assigning an electromagnetic microphone to collect audio information from radiation reflected by the selected object at the irradiated location.
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公开(公告)号：US20190260965A1
公开(公告)日：2019-08-22
申请号：US16402973
申请日：2019-05-03
Applicant: Avaya Inc.
Inventor： Erez Morabia , Gilad Levi , Shlomi Hofman , Mark Appel , Tamar Barzuza
Abstract: A video- and/or audio-enabled communication system includes a processor, coupled with a camera, the camera acquiring an image of an object of interest during a video communication session involving multiple participants and a computer readable medium comprising instructions that cause the processor to perform automatically an action in response to and related to a sensed context during the video communication session. The action can be one or more of retrieve or provide content of interest to one or more of the participants, join a third party to the video communication session, recommend that a further action be performed by the processor, and schedule an activity involving one or more of the participants.
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8.发明授权公开(公告)号：US10013805B2
公开(公告)日：2018-07-03
申请号：US14601505
申请日：2015-01-21
Applicant: Avaya Inc.
Inventor： Tamar Barzuza , Yair Wiener , Ori Modai
CPC classification number: G06T19/006 , G02B27/01 , G02B27/017 , G02B2027/014 , G02B2027/0178 , G06F3/04842 , H04L12/18 , H04L12/1827 , H04L65/403 , H04L65/4038 , H04L67/38 , H04N7/15 , H04N7/157 , H04N13/332
Abstract: Embodiments disclosed herein provide methods, systems, and computer readable storage media for facilitating controlling a meeting between remote Augmented Reality (AR) and Virtual Reality (VR) participants. In a particular embodiment, a method provides, during a conference session wherein a plurality of head mounted displays (HMDs) are each worn by one of a plurality of participants, compiling first orientation information and first view information from a first HMD of the plurality of HMDs. The orientation information describes current orientation of the first HMD. Based on the first orientation information and the first view information, the method provides determining a first change to how video is presented the first HMD. Also, the method provides directing the first HMD to implement the first change.
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公开(公告)号：US20180098030A1
公开(公告)日：2018-04-05
申请号：US15286285
申请日：2016-10-05
Applicant: Avaya Inc.
Inventor： Erez Morabia , Gilad Levi , Shlomi Hofman , Mark Apel , Tamar Barzuza
CPC classification number: H04N7/152 , H04L65/1089 , H04L65/1093 , H04L65/403
Abstract: A video- and/or audio-enabled communication system includes a processor, coupled with a camera, the camera acquiring an image of an object of interest during a video communication session involving multiple participants and a computer readable medium comprising instructions that cause the processor to perform automatically an action in response to and related to a sensed context during the video communication session. The action can be one or more of retrieve or provide content of interest to one or more of the participants, join a third party to the video communication session, recommend that a further action be performed by the processor, and schedule an activity involving one or more of the participants.
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公开(公告)号：US09832583B2
公开(公告)日：2017-11-28
申请号：US14936855
申请日：2015-11-10
Applicant: Avaya Inc.
Inventor： Azaria Cohen , Tamar Barzuza
CPC classification number: H04R29/005 , G06T7/33 , G06T7/73 , G06T2200/04 , H04M3/56 , H04N7/147 , H04N7/15 , H04R3/005 , H04R5/027 , H04R27/00 , H04R2430/20
Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for steering a camera and enhancing audio captured by microphones at unspecified positions. In a particular embodiment, a method provides receiving audio captured by the plurality of microphones at a location and receiving video captured of a scene that includes the plurality of microphones captured by a first camera at a first camera position. The method further provides identifying the plurality of microphones in the scene and determining physical positions of the plurality of microphones at the location relative to the first camera position. The method then provides adjusting the audio based on the physical positions of the plurality of microphones.
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