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公开(公告)号：US09613324B2
公开(公告)日：2017-04-04
申请号：US12058051
申请日：2008-03-28
CPC分类号： G06Q10/06 , G06Q10/06312 , G06Q10/0633 , H04L41/5009
摘要： Methods, apparatus and computer program products decompose a service process into service process operations; filter the service operations based on at least one pre-determined criterion; identify at least one different service process operation to be used to replace an existing service process operation; and replace the existing service process operation with the at least one different service process operation. The service process can be decomposed using specific service features derived from reference service processes. The pre-determined criterion used to filter the service operations can constitute a service level; a service category; or a service process feature. A service process feature describes core functionality of the service.
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2.发明申请Apparatus and Methods for Decomposing Service Processes and for Identifying Alternate Service Elements in Service Provider Environments 有权用于分解服务进程和识别服务提供商环境中的备用服务元素的装置和方法公开(公告)号：US20090248461A1
公开(公告)日：2009-10-01
申请号：US12058051
申请日：2008-03-28
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06 , G06Q10/06312 , G06Q10/0633 , H04L41/5009
摘要： Methods, apparatus and computer program products decompose a service process into service process operations; filter the service operations based on at least one pre-determined criterion; identify at least one different service process operation to be used to replace an existing service process operation; and replace the existing service process operation with the at least one different service process operation. The service process can be decomposed using specific service features derived from reference service processes. The pre-determined criterion used to filter the service operations can constitute a service level; a service category; or a service process feature. A service process feature describes core functionality of the service.
摘要翻译： 方法，设备和计算机程序产品将服务过程分解为服务流程操作; 基于至少一个预定标准过滤服务操作; 识别用于替换现有服务处理操作的至少一个不同的服务处理操作; 并用至少一个不同的服务处理操作替换现有的服务处理操作。 可以使用从参考服务进程导出的特定服务功能来分解服务进程。 用于过滤服务操作的预定标准可以构成服务级别; 服务类别 或服务进程功能。 服务过程功能描述了服务的核心功能。
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公开(公告)号：US20110173405A1
公开(公告)日：2011-07-14
申请号：US12686760
申请日：2010-01-13
申请人： Genady Grabarnik , Markus Klems , Larisa Shwartz , Stefan Tai , Christopher Ward
发明人： Genady Grabarnik , Markus Klems , Larisa Shwartz , Stefan Tai , Christopher Ward
IPC分类号： G06F12/14
CPC分类号： H04L47/786 , G06F11/1464 , G06F17/30345 , G06F2201/815 , H04L41/0226 , H04L67/26
摘要： A system and method for reducing service latency includes dividing an information technology service for a customer into an infrastructure management service and a data management service. Data associated with the information technology service is stored in a backup memory. A set of infrastructure images related to the information technology service is stored at a cloud service provider. The infrastructure images are updated with software updates and hardware updates, as needed, and the data associated with the information technology service is updated through backup and restore mechanisms. The set of infrastructure images that have been updated with data with latest updates are started for recovery, continuity, testing, etc.
摘要翻译： 用于减少服务延迟的系统和方法包括将用于客户的信息技术服务划分为基础设施管理服务和数据管理服务。 与信息技术服务相关联的数据存储在备份存储器中。 与信息技术服务相关的一组基础设施图像存储在云服务提供商处。 基础设施图像根据需要通过软件更新和硬件更新进行更新，并通过备份和恢复机制更新与信息技术服务相关的数据。 已经使用最新更新的数据更新的基础设施图像集合将开始进行恢复，连续性，测试等。
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4.发明申请Method, System and Computer Programs to Assist Migration to a Cloud Computing Environment 审中-公开方法，系统和计算机程序来协助迁移到云计算环境公开(公告)号：US20120054731A1
公开(公告)日：2012-03-01
申请号：US13214489
申请日：2011-08-22
申请人： Nishanth Aravamudan , Karen Cheng , Robert Filepp , Robert D. Kearney , Markus Klems , Brian L. Peterson , Larisa Shwartz , Christopher Ward , Christopher Charles Young
发明人： Nishanth Aravamudan , Karen Cheng , Robert Filepp , Robert D. Kearney , Markus Klems , Brian L. Peterson , Larisa Shwartz , Christopher Ward , Christopher Charles Young
IPC分类号： G06F9/44
CPC分类号： G06F8/63 , G06F9/45558 , G06F2009/45562
摘要： Disclosed is a computer-implemented method, system and computer program(s) for migration of a source machine instance to a target machine instance of least one heterogeneous virtual server device managed within a cloud computing environment. The method includes discovering machine images of a cloud service provider and storing results in a computer-readable catalog containing cloud metadata comprised of machine image identifiers and information discovered about the machine images. The method further includes, in response to a request for migration document in a computer-readable form that comprises a specification of a required migration target machine instance, specifying weight/priority information for components to be included in the target machine instance, where the weight information indicates weights for operations comprising component installation, component removal and component upgrade in the target machine instance. The method also includes executing a best fit matching algorithm to examine the catalog in accordance with the weight/priority information to identify optimal machine images to be used for the migration of the source machine instance to the target machine instance.
摘要翻译： 公开了一种用于将源机器实例迁移到在云计算环境中管理的至少一个异构虚拟服务器设备的目标机器实例的计算机实现的方法，系统和计算机程序。 该方法包括发现云服务提供商的机器图像，并将结果存储在包含由机器图像标识符和关于机器图像发现的信息的云元数据的计算机可读目录中。 该方法还包括响应于包括所需迁移目标机器实例的规范的以计算机可读形式的迁移文档的请求，指定要包括在目标机器实例中的组件的权重/优先级信息，其中权重 信息表示在目标机器实例中包括组件安装，组件删除和组件升级的操作的权重。 该方法还包括执行最佳拟合匹配算法以根据权重/优先级信息来检查目录，以识别用于将源机器实例迁移到目标机器实例的最佳机器图像。
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公开(公告)号：US20110295898A1
公开(公告)日：2011-12-01
申请号：US12885705
申请日：2010-09-20
IPC分类号： G06F17/30
CPC分类号： G06Q10/103
摘要： Disclosed is a method, system and a computer program for correlating an incident service ticket with an incident resource ticket. The method includes, in response to a creation of an incident service ticket in a certain service category; searching with a data processor for open incident resource tickets of the same or similar category; searching with the data processor based on a set of similarity rules for corresponding critical configuration items defined in business service configuration items and, if both searches succeed, searching with the data processor found incident resource tickets ordered by time using found critical configuration items and, if a match is found, declaring the incident service ticket to be correlated with the matching incident resource ticket. The exemplary embodiments further provide that, if both searches do not succeed, or if a match is not found, obtaining input from a dependency tree for the business service configuration items and if no related service configuration items for the service category are identified then concluding the performance of the method, otherwise searching with the data processor found incident resource tickets ordered by time using found related service configuration items. If no associated resource tickets are available then the method performs constraint adaptive probing of resources determined from the dependency tree to attempt to generate at least one corresponding resource ticket, and to search on any corresponding resource tickets that are generated for related configuration items.
摘要翻译： 公开了一种用于将事件服务票据与事件资源票据相关联的方法，系统和计算机程序。 所述方法包括响应于在特定服务类别中创建事件服务票据; 用数据处理器搜索相同或类似类别的公开事件资源门票; 基于用于在业务服务配置项中定义的相应关键配置项的一组相似性规则来搜索数据处理器，并且如果两个搜索都成功，则使用发现的关键配置项目，使用数据处理器搜索由时间排序的事件资源票据，并且如果 发现一个匹配，声明事件服务票与匹配的事件资源票相关联。 示例性实施例进一步规定，如果两个搜索不成功，或者如果没有找到匹配，则从业务服务配置项的依赖关系树获取输入，并且如果没有识别出用于服务类别的相关服务配置项，则得出 执行该方法，否则用数据处理器查找发现事件资源票据按时间排序发现相关服务配置项。 如果没有关联的资源票据可用，则该方法执行从依赖关系树确定的资源的约束自适应探测，以尝试生成至少一个对应的资源票据，并搜索针对相关配置项生成的任何相应的资源票据。
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6.发明申请System and Method for Transforming Configuration Data Items in a Configuration Management Database 失效用于在配置管理数据库中转换配置数据项的系统和方法公开(公告)号：US20110029767A1
公开(公告)日：2011-02-03
申请号：US12512733
申请日：2009-07-30
申请人： Naga A. Ayachitula , Melissa J. Buco , Krishna S. Garimella , Lalitha P. Kamesam , David Loewenstern , Larisa Shwartz , Maheswaran Surenda , Christopher Ward
发明人： Naga A. Ayachitula , Melissa J. Buco , Krishna S. Garimella , Lalitha P. Kamesam , David Loewenstern , Larisa Shwartz , Maheswaran Surenda , Christopher Ward
CPC分类号： G06F17/30303 , H04L29/12339 , H04L41/024 , H04L41/0856 , H04L61/2503 , H04L67/1095
摘要： A system, method and apparatus for performing information transformations on an information stream composed of configuration items (CIs) for improving data quality and extending the capabilities of a configuration management database (CMDB). In one embodiment the data transformations ensure that a CMDB can be used to manage environments that use Network Address Translation by the modification of the signatures of analyzed CIs so that the resulting set of CIs is unique. The modification is applied to augment the signature with a domain specific prefix so that, when loaded into the enterprise wide CMDB, a CI is uniquely identified.
摘要翻译： 一种用于对由用于提高数据质量并扩展配置管理数据库（CMDB）的能力的配置项（CI）组成的信息流执行信息变换的系统，方法和装置。 在一个实施例中，数据转换确保CMDB可以用于通过修改分析的CI的签名来管理使用网络地址转换的环境，使得所得到的CI集合是唯一的。 应用修改以增加具有域特定前缀的签名，以便在加载到企业级CMDB时，唯一标识CI。
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7.发明授权Method for management of dynamically alterable lifecycles in structured classification domains 失效在结构化分类域中管理动态可变生命周期的方法公开(公告)号：US07509627B1
公开(公告)日：2009-03-24
申请号：US12033209
申请日：2008-02-19
申请人： Naga A. Ayachitula , Melissa J. Buco , Lalitha P. Kamesam , David M. Loewenstern , Larisa Shwartz , Christopher Ward
发明人： Naga A. Ayachitula , Melissa J. Buco , Lalitha P. Kamesam , David M. Loewenstern , Larisa Shwartz , Christopher Ward
IPC分类号： G06F9/44
CPC分类号： G06Q10/087
摘要： A method for configuring multiple lifecycles, and associating each lifecycle with one or more subcategories of items includes receiving a request for a state change for an item in a current state; determining if the item's current state exists in the located lifecycle; wherein if the current state does not exist in the located lifecycle, the current state is updated with a series of update rules; determining if the current state has flags; wherein the flags are checked for one or more protection rules; generating a list of target states; receiving a user selected target state from the generated list; checking the selected target state for one or more associated protection rules; recording a state change for the selected target state in response to the satisfaction of the one or more associated protection rules, and if no protection rules are found; and propagating the state change.
摘要翻译： 用于配置多个生命周期以及将每个生命周期与一个或多个子类别相关联的方法包括：接收针对当前状态的项目的状态改变的请求; 确定项目的当前状态是否存在于定位的生命周期中; 其中如果当前状态不存在于所述定位的生命周期中，则使用一系列更新规则来更新当前状态; 确定当前状态是否有标志; 其中检查所述标志的一个或多个保护规则; 生成目标状态列表; 从所生成的列表接收用户选择的目标状态; 检查所选择的目标状态用于一个或多个相关联的保护规则; 响应于所述一个或多个相关联的保护规则的满足而记录所选择的目标状态的状态改变，并且如果没有发现保护规则; 并传播国家变迁。
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8.发明申请公开(公告)号：US20090327001A1
公开(公告)日：2009-12-31
申请号：US12164988
申请日：2008-06-30
申请人： Naga A. Ayachitula , Melissa J. Buco , Lalitha Kamesam , David Loewenstern , Larisa Shwartz , Christopher Ward
发明人： Naga A. Ayachitula , Melissa J. Buco , Lalitha Kamesam , David Loewenstern , Larisa Shwartz , Christopher Ward
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06 , G06Q10/06393 , G06Q10/06395
摘要： A method for facilitating compliance testing in an information technology (IT) environment is provided. The method includes defining each IT component of an enterprise as a set of attribute value pairs represented as a configuration item (CI) and defining relationships among the CIs. Configuration Standards for the CIs are defined to include scope identifying CIs to which the Configuration Standards apply and restrictions defining requirements for compliance. Compliance testing is performed for IT components of the enterprise against a selected Configuration Standards by determining, depending on the scope and the restrictions of each of the selected Configuration Standards, which of the IT components within the scope of the selected Configuration Standards fails to meet the restrictions of respective ones of the selected Configuration Standards; and by outputting results as a list, which includes each of the IT components that failed to meet respective ones of the selected Configuration Standards.
摘要翻译： 提供了一种用于促进信息技术（IT）环境中的符合性测试的方法。 该方法包括将企业的每个IT组件定义为表示为配置项（CI）并定义CI之间的关系的一组属性值对。 定义CI的配置标准被定义为包括标识配置标准的配置标准的范围，以及限定合规要求的限制。 根据所选配置标准，根据所选配置标准的范围和限制，选定的配置标准范围内的哪些IT组件不符合 所选配置标准中的各项限制; 并通过输出结果作为列表，其包括不符合所选择的配置标准中的各个的每个IT组件。
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9.发明申请Methods, Computer Program Products and Apparatus Providing Improved Selection of Agreements Between Entities 审中-公开方法，计算机程序产品和设备提高实体间协议的选择公开(公告)号：US20080300837A1
公开(公告)日：2008-12-04
申请号：US11755911
申请日：2007-05-31
IPC分类号： G06G7/48
CPC分类号： G06Q10/00
摘要： The exemplary embodiments of the invention provide methods, computer program products and apparatus that describe techniques for improved selection of agreements between entities, such as between a service provider and another entity (e.g., a supplier or customer of the service provider). In one non-limiting, exemplary embodiment, a method includes: providing a workflow model for a plurality of sub-processes, wherein the plurality of sub-processes has a plurality of second values, wherein each sub-process of the plurality of sub-processes has a different second value of the plurality of second values corresponding to a property common to each sub-process of the plurality of sub-processes, wherein the workflow model is a workflow model of a process; determining a first probability distribution of a first value for the process based on a plurality of second probability distributions for the plurality of second values, wherein each second probability distribution of the plurality of second probability distributions is for a different second value of the plurality of second values; and selecting an agreement based on the determined first probability distribution of the first value, wherein the selected agreement is an agreement to be used between a first entity and a second entity.
摘要翻译： 本发明的示例性实施例提供了描述用于改进实体之间的协议选择的技术的方法，计算机程序产品和装置，例如在服务提供商和另一实体（例如，服务提供商的供应商或客户）之间。 在一个非限制性的示例性实施例中，一种方法包括：为多个子过程提供工作流模型，其中所述多个子过程具有多个第二值，其中所述多个子过程中的每个子过程， 过程具有与多个子过程的每个子过程共同的属性对应的多个第二值的不同的第二值，其中工作流模型是过程的工作流模型; 基于所述多个第二值的多个第二概率分布来确定所述处理的第一值的第一概率分布，其中所述多个第二概率分布中的每个第二概率分布用于所述多个第二概率分布中的所述多个第二概率分布的不同第二值 价值观 以及基于所确定的第一值的第一概率分布来选择协议，其中所选择的协议是在第一实体和第二实体之间使用的协议。
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公开(公告)号：US09098456B2
公开(公告)日：2015-08-04
申请号：US12686760
申请日：2010-01-13
申请人： Genady Grabarnik , Markus Klems , Larisa Shwartz , Stefan Tai , Christopher Ward
发明人： Genady Grabarnik , Markus Klems , Larisa Shwartz , Stefan Tai , Christopher Ward
IPC分类号： G06F15/173 , G06F11/14
CPC分类号： H04L47/786 , G06F11/1464 , G06F17/30345 , G06F2201/815 , H04L41/0226 , H04L67/26
摘要： A system and method for reducing service latency includes dividing an information technology service for a customer into an infrastructure management service and a data management service. Data associated with the information technology service is stored in a backup memory. A set of infrastructure images related to the information technology service is stored at a cloud service provider. The infrastructure images are updated with software updates and hardware updates, as needed, and the data associated with the information technology service is updated through backup and restore mechanisms. The set of infrastructure images that have been updated with data with latest updates are started for recovery, continuity, testing, etc.
摘要翻译： 用于减少服务延迟的系统和方法包括将用于客户的信息技术服务划分为基础设施管理服务和数据管理服务。 与信息技术服务相关联的数据存储在备份存储器中。 与信息技术服务相关的一组基础设施图像存储在云服务提供商处。 基础设施图像根据需要通过软件更新和硬件更新进行更新，并通过备份和恢复机制更新与信息技术服务相关的数据。 已经使用最新更新的数据更新的基础设施图像集合将开始进行恢复，连续性，测试等。
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