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    Automation of telephone operator assistance calls
    1.
    发明授权
    Automation of telephone operator assistance calls 失效
    自动化电话操作员协助电话

    公开(公告)号：US5181237A

    公开(公告)日：1993-01-19

    申请号：US675779

    申请日：1991-03-27

    申请人： Douglas C. Dowden ,  Richard W. Hemmeter ,  Diane E. Herr ,  William K. McCormick ,  Robert Petrelli ,  Richard J. Piereth ,  Samuel M. Salchenberger ,  Chander S. Sehgal ,  Mahendra K. Verma

    发明人： Douglas C. Dowden ,  Richard W. Hemmeter ,  Diane E. Herr ,  William K. McCormick ,  Robert Petrelli ,  Richard J. Piereth ,  Samuel M. Salchenberger ,  Chander S. Sehgal ,  Mahendra K. Verma

    IPC分类号： H04M3/44 ,  H04M3/51 ,  H04M3/527 ,  H04M3/533 ,  H04M15/00 ,  H04Q11/04

    CPC分类号： H04M3/44 ,  H04M3/5166 ,  H04M3/527 ,  H04M3/533 ,  H04Q11/0428 ,  H04M15/00 ,  H04M2201/40

    摘要： This invention relates to methods and apparatus for automatically processing operator assistance calls. A caller is connected to an automated operator position. The automated position has speech recognition facilities to replace those of an operator, has announcement capabilities to replace those of an operator, and has control apparatus for transmitting and receiving the same set of messages transmitted and received by an operator position. Advantageously, the operator assistance switch has the same interface to an automated position as to an operator position and interacts with the two identically. Since the capabilities of the automated position are limited by its program, the automated position switches a call to an automated position when a situation occurs for which it has not been programmed. Advantageously, a switch need not be specially programmed to communicate with an automated position. Advantageously, new operator assistance services can be provided automatically without rewriting the complex control software of the switch. The invention further relates to the use of automated operator positions for providing spontaneous voice message service wherein a caller converts a call to a message call if the called party does not answer or is busy, and to a method of recognizing a voice specified destination and establishing a call to that destination.

    摘要翻译： 本发明涉及用于自动处理操作者辅助呼叫的方法和装置。 呼叫者连接到自动操作员位置。 自动化位置具有用于代替操作员的语音识别功能，具有取代操作者的公告功能，并且具有用于发送和接收由操作员位置发送和接收的相同消息组的控制装置。 有利地，操作者辅助开关具有与操作者位置相关的自动位置的相同接口，并与两者相同地相互作用。 由于自动位置的能力受其程序限制，当发生未编程的情况时，自动位置将呼叫切换到自动位置。 有利地，开关不需要被特别编程以与自动位置通信。 有利地，可以自动提供新的操作者辅助服务，而无需重写开关的复杂控制软件。 本发明还涉及使用自动化操作者位置来提供自发的语音消息服务，其中如果被叫方没有应答或正忙，呼叫者将呼叫转换为消息呼叫，以及识别语音指定目的地并建立 打电话给目的地。

    Automation of telephone operator assistance calls
    3.
    发明授权
    Automation of telephone operator assistance calls 失效
    自动化电话操作员协助电话

    公开(公告)号：US5163083A

    公开(公告)日：1992-11-10

    申请号：US596809

    申请日：1990-10-12

    申请人： Douglas C. Dowden ,  Richard W. Hemmeter ,  Diane E. Herr ,  Richard J. Piereth ,  Samuel M. Salchenberger ,  Chander S. Sehgal ,  Mahendra K. Verma

    发明人： Douglas C. Dowden ,  Richard W. Hemmeter ,  Diane E. Herr ,  Richard J. Piereth ,  Samuel M. Salchenberger ,  Chander S. Sehgal ,  Mahendra K. Verma

    IPC分类号： H04M3/44 ,  H04M3/51 ,  H04M3/527 ,  H04M3/533 ,  H04M15/00 ,  H04Q11/04

    CPC分类号： H04Q11/0428 ,  H04M3/44 ,  H04M3/5166 ,  H04M3/527 ,  H04M3/533 ,  H04M15/00 ,  H04M2201/40

    摘要： This invention relates to methods and apparatus for automatically processing operator assistance calls. A caller is connected to an automated operator position. The automated position has speech recognition facilities to replace those of an operator, has announcement capabilities to replace those of an operator, and has control apparatus for transmitting and receiving the same set of messages transmitted and received by an operator position. Advantageously, the operator assistance switch has the same interface to an automated position as to an operator position and interacts with the two identically. Since the capabilities of the automated position are limited by its program, the automated position switches a call to an automated position when a situation occurs for which it has not been programmed. Advantageously, a switch need not be specially programmed to communicate with an automated position. Advantageously, new operator assistance services can be provided automatically without rewriting the complex control software of the switch.

    摘要翻译： 本发明涉及用于自动处理操作者辅助呼叫的方法和装置。 呼叫者连接到自动操作员位置。 自动化位置具有用于代替操作员的语音识别功能，具有取代操作者的公告功能，并且具有用于发送和接收由操作员位置发送和接收的相同消息组的控制装置。 有利地，操作者辅助开关具有与操作者位置相关的自动位置的相同接口，并与两者相同地相互作用。 由于自动位置的能力受其程序限制，当发生未编程的情况时，自动位置将呼叫切换到自动位置。 有利地，开关不需要被特别编程以与自动位置通信。 有利地，可以自动提供新的操作者辅助服务，而无需重写开关的复杂控制软件。