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公开(公告)号：US5181237A
公开(公告)日：1993-01-19
申请号：US675779
申请日：1991-03-27
申请人： Douglas C. Dowden , Richard W. Hemmeter , Diane E. Herr , William K. McCormick , Robert Petrelli , Richard J. Piereth , Samuel M. Salchenberger , Chander S. Sehgal , Mahendra K. Verma
发明人： Douglas C. Dowden , Richard W. Hemmeter , Diane E. Herr , William K. McCormick , Robert Petrelli , Richard J. Piereth , Samuel M. Salchenberger , Chander S. Sehgal , Mahendra K. Verma
CPC分类号： H04M3/44 , H04M3/5166 , H04M3/527 , H04M3/533 , H04Q11/0428 , H04M15/00 , H04M2201/40
摘要： This invention relates to methods and apparatus for automatically processing operator assistance calls. A caller is connected to an automated operator position. The automated position has speech recognition facilities to replace those of an operator, has announcement capabilities to replace those of an operator, and has control apparatus for transmitting and receiving the same set of messages transmitted and received by an operator position. Advantageously, the operator assistance switch has the same interface to an automated position as to an operator position and interacts with the two identically. Since the capabilities of the automated position are limited by its program, the automated position switches a call to an automated position when a situation occurs for which it has not been programmed. Advantageously, a switch need not be specially programmed to communicate with an automated position. Advantageously, new operator assistance services can be provided automatically without rewriting the complex control software of the switch. The invention further relates to the use of automated operator positions for providing spontaneous voice message service wherein a caller converts a call to a message call if the called party does not answer or is busy, and to a method of recognizing a voice specified destination and establishing a call to that destination.
摘要翻译： 本发明涉及用于自动处理操作者辅助呼叫的方法和装置。 呼叫者连接到自动操作员位置。 自动化位置具有用于代替操作员的语音识别功能，具有取代操作者的公告功能，并且具有用于发送和接收由操作员位置发送和接收的相同消息组的控制装置。 有利地，操作者辅助开关具有与操作者位置相关的自动位置的相同接口，并与两者相同地相互作用。 由于自动位置的能力受其程序限制，当发生未编程的情况时，自动位置将呼叫切换到自动位置。 有利地，开关不需要被特别编程以与自动位置通信。 有利地，可以自动提供新的操作者辅助服务，而无需重写开关的复杂控制软件。 本发明还涉及使用自动化操作者位置来提供自发的语音消息服务，其中如果被叫方没有应答或正忙，呼叫者将呼叫转换为消息呼叫，以及识别语音指定目的地并建立 打电话给目的地。
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公开(公告)号：US5185781A
公开(公告)日：1993-02-09
申请号：US675783
申请日：1991-03-27
申请人： Douglas C. Dowden , Richard W. Hemmeter , Diane E. Herr , William K. McCormick , Robert Petrelli , Richard J. Piereth , Samuel M. Salchenberger , Chander S. Sehgal , Mahendra K. Verma
发明人： Douglas C. Dowden , Richard W. Hemmeter , Diane E. Herr , William K. McCormick , Robert Petrelli , Richard J. Piereth , Samuel M. Salchenberger , Chander S. Sehgal , Mahendra K. Verma
CPC分类号： H04M3/5166 , H04M3/44 , H04M3/527 , H04M3/533 , H04Q11/0428 , H04M15/00 , H04M2201/40
摘要： This invention relates to methods and apparatus for automatically processing operator assistance calls. A caller is connected to an automated operator position. The automated position has speech recognition facilities to replace those of an operator, has announcement capabilities to replace those of an operator, and has control apparatus for transmitting and receiving the same set of messages transmitted and received by an operator position. Advantageously, the operator assistance switch has the same interface to an automated position as to an operator position and interacts with the two identically. Since the capabilities of the automated position are limited by its program, the automated position switches a call to an automated position when a situation occurs for which it has not been programmed. Advantageously, a switch need not be specially programmed to communicate with an automated position. Advantageously, new operator assistance services can be provided automatically without rewriting the complex control software of the switch. The invention further relates to the use of automated operator positions for providing spontaneous voice message service wherein a caller converts a call to a message call if the called party does not answer or is busy, and to a method of recognizing a voice specified destination and establishing a call to that destination.
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公开(公告)号：US5163083A
公开(公告)日：1992-11-10
申请号：US596809
申请日：1990-10-12
申请人： Douglas C. Dowden , Richard W. Hemmeter , Diane E. Herr , Richard J. Piereth , Samuel M. Salchenberger , Chander S. Sehgal , Mahendra K. Verma
发明人： Douglas C. Dowden , Richard W. Hemmeter , Diane E. Herr , Richard J. Piereth , Samuel M. Salchenberger , Chander S. Sehgal , Mahendra K. Verma
CPC分类号： H04Q11/0428 , H04M3/44 , H04M3/5166 , H04M3/527 , H04M3/533 , H04M15/00 , H04M2201/40
摘要： This invention relates to methods and apparatus for automatically processing operator assistance calls. A caller is connected to an automated operator position. The automated position has speech recognition facilities to replace those of an operator, has announcement capabilities to replace those of an operator, and has control apparatus for transmitting and receiving the same set of messages transmitted and received by an operator position. Advantageously, the operator assistance switch has the same interface to an automated position as to an operator position and interacts with the two identically. Since the capabilities of the automated position are limited by its program, the automated position switches a call to an automated position when a situation occurs for which it has not been programmed. Advantageously, a switch need not be specially programmed to communicate with an automated position. Advantageously, new operator assistance services can be provided automatically without rewriting the complex control software of the switch.
摘要翻译： 本发明涉及用于自动处理操作者辅助呼叫的方法和装置。 呼叫者连接到自动操作员位置。 自动化位置具有用于代替操作员的语音识别功能，具有取代操作者的公告功能，并且具有用于发送和接收由操作员位置发送和接收的相同消息组的控制装置。 有利地，操作者辅助开关具有与操作者位置相关的自动位置的相同接口，并与两者相同地相互作用。 由于自动位置的能力受其程序限制，当发生未编程的情况时，自动位置将呼叫切换到自动位置。 有利地，开关不需要被特别编程以与自动位置通信。 有利地，可以自动提供新的操作者辅助服务，而无需重写开关的复杂控制软件。
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公开(公告)号：US4479195A
公开(公告)日：1984-10-23
申请号：US415254
申请日：1982-09-07
申请人： Diane E. Herr , Reinhard Metz , Larry A. Russell
发明人： Diane E. Herr , Reinhard Metz , Larry A. Russell
CPC分类号： H04L12/1813 , H04N7/152
摘要： A communications network having a multiport data conference system is disclosed. The data conference system includes a multilevel processor arrangement with the lower level port processors communicating directly with data terminals and higher level processors controlling conference configuration. Data to be conferenced is put in a buffer memory which is shared by all levels of processors. The ports can be configured to be compatible with different type terminals that operate at different data speeds.
摘要翻译： 公开了具有多端口数据会议系统的通信网络。 数据会议系统包括多级处理器布置，其中较低级别的端口处理器与数据终端直接通信，而控制会议配置的较高级别的处理器。 将被会议的数据放入缓冲存储器中，该缓冲存储器由各级处理器共享。 端口可以配置为与不同类型的终端以不同的数据速度工作。
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公开(公告)号：US4509167A
公开(公告)日：1985-04-02
申请号：US520690
申请日：1983-08-05
申请人： Richard G. Bantel , Diane E. Herr
发明人： Richard G. Bantel , Diane E. Herr
CPC分类号： H04L12/1813 , Y10S370/901
摘要： An arrangement for conferencing a plurality of data terminals via a data conference bridge. The bridge includes apparatus for negotiating a common set of communication parameters when data terminals having differing capabilities are connected to the same conference. All terminals connected to an existing conference must agree to accept any differing capabilities of a data terminal about to join the conference or the new terminal will be rejected.
摘要翻译： 一种用于经由数据会议桥接会议多个数据终端的装置。 当具有不同能力的数据终端连接到同一会议时，该桥包括用于协商一组通用参数的装置。 连接到现有会议的所有终端必须同意接受即将加入会议的数据终端的任何不同功能，否则新终端将被拒绝。
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公开(公告)号：US4475189A
公开(公告)日：1984-10-02
申请号：US382602
申请日：1982-05-27
CPC分类号： H04Q11/0407 , H04M3/561 , H04M2203/5063 , Y10S379/909
摘要： A network services complex having an audio conference bridge, a data conference bridge, a tone receiver and a data store announcement system is disclosed. The complex is connected to a telephone network via a host toll switching center. Customers dialing over the network using a keyset can selectively establish audio-only, data-only and combined audio/data conferences. Announcements from the data store prompt the customer in the use of the arrangement and request the user to reenter information when the customer makes an error. Should the customer make too many errors, an operator is summoned.
摘要翻译： 公开了具有音频会议桥，数据会议桥，音调接收器和数据存储公告系统的网络服务综合体。 复合体通过主机长途交换中心连接到电话网络。 使用键盘通过网络拨号的客户可以选择性地建立仅音频，仅数据和组合的音频/数据会议。 来自数据存储的通知会提示客户使用该安排，并在客户发出错误时请求用户重新输入信息。 如果客户造成太多错误，会召唤一名操作员。
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公开(公告)号：US4544804A
公开(公告)日：1985-10-01
申请号：US460367
申请日：1983-01-24
申请人： Diane E. Herr , Laddie E. Suk , David F. Winchell
发明人： Diane E. Herr , Laddie E. Suk , David F. Winchell
CPC分类号： H04M3/561 , H04M2203/5054 , H04M2203/5063
摘要： A dial-up audio/data conference arrangement is disclosed wherein the originator of the conference has certain speaker priorities and control capabilities e.g., adding and deleting conferees, etc. The originator, under the guidance of voice prompts, can transfer this control to another party on the conference.
摘要翻译： 公开了一种拨号音频/数据会议装置，其中会议的发起者具有某些说话者的优先级和控制能力，例如添加和删除与会者等。在语音提示的引导下，发起者可以将该控制转移到另一方 在会议上。
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公开(公告)号：US4540850A
公开(公告)日：1985-09-10
申请号：US489805
申请日：1983-04-29
申请人： Diane E. Herr , Laddie E. Suk , David F. Winchell
发明人： Diane E. Herr , Laddie E. Suk , David F. Winchell
CPC分类号： H04M3/561 , H04M3/568 , H04M2203/2088
摘要： A communication network including a conference arrangement is disclosed. When a conferee disconnects from a conference, a tone is coupled to the bridge to inform the remaining conferees. The identity of the disconnected conference station is then transmitted to the controller who can cause the connection to be reestablished automatically.
摘要翻译： 公开了一种包括会议装置的通信网络。 当与会者断开与会议时，一个音调被耦合到桥上，以通知剩余的与会者。 然后断开的会议站的身份被传送到可以自动重新建立连接的控制器。
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