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公开(公告)号：US10812653B1
公开(公告)日：2020-10-20
申请号：US16810472
申请日：2020-03-05
Applicant: Fuze, Inc.
Inventor： Lukasz Surazski , Julio Viera , Keith Johnson
Abstract: Methods are provided for routing communications between different recipients at an entity having access to a shared communication log and using presence information. The methods include receiving a communication from a user to an entity by a primary recipient at a call center for the entity, obtaining identifying information for the user, storing a communication log regarding the communication of the user, identifying a current presence of a secondary recipient for the entity, transferring the communication from the primary recipient to the secondary recipient in response to the presence identification of the secondary recipient indicating the secondary recipient is accessible, updating the communication log with information regarding the transfer from the primary recipient to the secondary recipient, and providing the communication log to the secondary recipient during the communication between the first user and the primary recipient or secondary recipient.
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2.发明授权公开(公告)号：US10798191B1
公开(公告)日：2020-10-06
申请号：US15943655
申请日：2018-04-02
Applicant: Fuze, Inc.
Inventor： John Walter , Keith Johnson , Christina Roberts , Jeff Larimer , Andrew Roberts
IPC: H04L29/08 , G06Q10/06 , G06N20/00 , G06F16/23 , G06F16/242
Abstract: A method including identifying an interaction between two parties, the interaction hosted by a remote server, is provided. The method includes identifying a first mode from a provider for the interaction by the two parties from multiple modes provided by the remote server, and obtaining, from the remote server, an identification for each of the parties, the identification being associated with the mode. The method includes identifying a duration of the interaction for each of the at least two parties and associating the interaction with an asynchronous interaction in a second communication mode from a second provider having a common identification with one of the parties. The method includes storing, in a database, a record of the interaction event that includes the first mode, the identification for each of the at least two parties, and the duration of the interaction for each of the at least two parties.
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Patent Agency Ranking
公开(公告)号：US10298752B1
公开(公告)日：2019-05-21
申请号：US15719757
申请日：2017-09-29
Applicant: Fuze, Inc.
Inventor： Lukasz Surazski , Julio Viera , Keith Johnson
Abstract: Methods are provided for routing communications between different recipients at an entity having access to a shared communication log and using presence information. The methods include receiving a communication from a user to an entity by a primary recipient at a call center for the entity, obtaining identifying information for the user, storing a communication log regarding the communication of the user, identifying a current presence of a secondary recipient for the entity, transferring the communication from the primary recipient to the secondary recipient in response to the presence identification of the secondary recipient indicating the secondary recipient is accessible, updating the communication log with information regarding the transfer from the primary recipient to the secondary recipient, and providing the communication log to the secondary recipient during the communication between the first user and the primary recipient or secondary recipient.
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公开(公告)号：US11005829B1
公开(公告)日：2021-05-11
申请号：US15784735
申请日：2017-10-16
Applicant: Fuze, Inc.
Inventor： Keith Johnson , Julio Viera , Joao Santos
Abstract: Various aspects of the subject technology related to systems and methods for providing secure end-to-end data encryption between devices. In one aspect, a method includes encrypting data for a sending device using an encryption key. The encryption key is not stored on a server. The method includes decrypting the encrypted data transmitted from the sending device to a receiving device using a decryption key. The decryption key is also not stored on a server.
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公开(公告)号：US10764232B1
公开(公告)日：2020-09-01
申请号：US15723956
申请日：2017-10-03
Applicant: Fuze, Inc.
Inventor： Leopoldo E Yanes , Hadi Chemaly , Michael Affronti , Jedidiah Brown , Keith Johnson
Abstract: Methods for predicting preferred communications patterns are provided. In one aspect, a method includes receiving a request from a first user to initiate communication with a second user by a first communication method, determining a communication preference hierarchy of the second user based on a plurality of factors concerning the second user, wherein the plurality of factors include a presence state, selecting a second communication method from the communication preference hierarchy, wherein the second communication method is preferred over the first communication method in the communication preference hierarchy, and in response to the request from the first user, providing a recommendation to the first user to communicate with the second user by the second communication method. Systems and machine-readable media are also provided.
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公开(公告)号：US10454695B2
公开(公告)日：2019-10-22
申请号：US15831246
申请日：2017-12-04
Applicant: Fuze, Inc.
Inventor： Julio Viera , Jedidiah Brown , Keith Johnson , Luke Surazski , Clement Wehrung , Alan Sapede
Abstract: A method including receiving, from a participant, a request for starting an event including at least one second participant and a topic is provided. The method includes providing to one second participant an invitation to join the event, receiving, from any one of the participants, a document, and providing the document to all participants for view and/or editing, and providing the document to all participants upon request within a time period. The method includes granting access to the event to a participant, permitting the participant to access and modify the document in the event, and receiving a request from one of the participants to switch one of the first client device or a second client device used by a participant to continue to participate in the event. A system to perform the above method is also provided.
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公开(公告)号：US20180302233A1
公开(公告)日：2018-10-18
申请号：US15831246
申请日：2017-12-04
Applicant: Fuze, Inc.
Inventor： Julio Viera , Jedidiah Brown , Keith Johnson , Lukasz Surazski , Clement Wehrung
CPC classification number: H04L12/1822 , G06F17/241 , G06Q10/101 , H04L12/1818 , H04L12/1831 , H04L51/04
Abstract: A method including receiving, from a participant, a request for starting an event including at least one second participant and a topic is provided. The method includes providing to one second participant an invitation to join the event, receiving, from any one of the participants, a document, and providing the document to all participants for view and/or editing, and providing the document to all participants upon request within a time period. The method includes granting access to the event to a participant, permitting the participant to access and modify the document in the event, and receiving a request from one of the participants to switch one of the first client device or a second client device used by a participant to continue to participate in the event. A system to perform the above method is also provided.
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