FACILITATING USER DEVICE AND/OR AGENT DEVICE ACTIONS DURING A COMMUNICATION SESSION

    公开(公告)号:US20240231862A1

    公开(公告)日:2024-07-11

    申请号:US18615767

    申请日:2024-03-25

    Applicant: GOOGLE LLC

    Abstract: Facilitating user device and/or agent device actions during a communication session. An interactive communications system provides outputs that are tailored to enhance the functionality of the communication session, reduce the number of dialog “turns” of the communications session and/or the number of user inputs to devices involved in the session, and/or otherwise mitigate consumption of resources during the communication session. In various implementations, the communication session involves user device(s) of a user, agent device(s) of an agent, and the interactive system. The interactive communications system can analyze various communications from the user device(s) and/or agent device(s) during a communication session in which the user directs various communications to the agent, and in which the agent optionally directs various communications to the user. The interactive communications system provides action performance element(s) and/or other output(s) that are each specific to a corresponding current intent and corresponding current action of the communication session.

    Facilitating user device and/or agent device actions during a communication session

    公开(公告)号:US11941420B2

    公开(公告)日:2024-03-26

    申请号:US17687316

    申请日:2022-03-04

    Applicant: Google LLC

    Abstract: Implementations are directed to facilitating user device and/or agent device actions during a communication session. An interactive communications system provides outputs, as outlined below, that are tailored to enhance the functionality of the communication session, reduce the number of dialog “turns” of the communications session and/or the number of user inputs to devices involved in the session, and/or otherwise mitigate consumption of network and/or hardware resources during the communication session. In various implementations, the communication session involves user device(s) of a user, agent device(s) of an agent, and the interactive communications system. The interactive communications system can analyze various communications from the user device(s) and/or agent device(s) during a communication session in which the user (via the user device(s)) directs various communications to the agent, and in which the agent (via the agent device(s)) optionally directs various communications to the user. The interactive communications system provides action performance element(s) and/or other output(s) that are each specific to a corresponding current intent and corresponding current action of the communication session.

    Loyalty account identification
    4.
    发明授权

    公开(公告)号:US11861648B2

    公开(公告)日:2024-01-02

    申请号:US16995578

    申请日:2020-08-17

    Applicant: Google LLC

    Abstract: Using identifiers on user payment instruments to identify user loyalty accounts comprises a method to store a loyalty account list associated with a user, the loyalty account list comprising one or more user loyalty accounts; associate an identifier with the loyalty account list; receive information identifying a user loyalty account associated with a merchant, the information comprising an account number for the user loyalty account and an identity of the merchant; associate the user loyalty account with the loyalty account list; receive a request for information identifying a user loyalty account associated with a merchant, the request comprising the identifier received by the merchant from a user payment instrument and an identity of the merchant; determine the user loyalty account associated with the merchant; and provide the information identifying a user loyalty account associated with a merchant.

    World Knowledge Triggers
    5.
    发明公开

    公开(公告)号:US20230244672A1

    公开(公告)日:2023-08-03

    申请号:US18300046

    申请日:2023-04-13

    Applicant: Google LLC

    Abstract: Methods, systems, and apparatus, for associating actions with events that are determined independent of the action type of the action. A system receives, from a user device, identification of an action to be taken, the action being one of a plurality of action types, and an identification of a first event that is determined independent of the action type and for which the occurrence of the first event may be determined by the system. They system associates the action and the first event with instructions for determining if the first event has occurred, and then determines whether the first event has occurred. In response to determining that the first event has occurred, the system causes the action to occur.

    Facilitating user device and/or agent device actions during a communication session

    公开(公告)号:US11269666B2

    公开(公告)日:2022-03-08

    申请号:US16621769

    申请日:2018-08-22

    Applicant: Google LLC

    Abstract: Implementations are directed to facilitating user device and/or agent device actions during a communication session. An interactive communications system provides outputs, as outlined below, that are tailored to enhance the functionality of the communication session, reduce the number of dialog “turns” of the communications session and/or the number of user inputs to devices involved in the session, and/or otherwise mitigate consumption of network and/or hardware resources during the communication session. In various implementations, the communication session involves user device(s) of a user, agent device(s) of an agent, and the interactive communications system. The interactive communications system can analyze various communications from the user device(s) and/or agent device(s) during a communication session in which the user (via the user device(s)) directs various communications to the agent, and in which the agent (via the agent device(s)) optionally directs various communications to the user. The interactive communications system provides action performance element(s) and/or other output(s) that are each specific to a corresponding current intent and corresponding current action of the communication session.

    WORLD KNOWLEDGE TRIGGERS
    7.
    发明申请

    公开(公告)号:US20200226139A1

    公开(公告)日:2020-07-16

    申请号:US16836547

    申请日:2020-03-31

    Applicant: Google LLC

    Abstract: Methods, systems, and apparatus, for associating actions with events that are determined independent of the action type of the action. A system receives, from a user device, identification of an action to be taken, the action being one of a plurality of action types, and an identification of a first event that is determined independent of the action type and for which the occurrence of the first event may be determined by the system. They system associates the action and the first event with instructions for determining if the first event has occurred, and then determines whether the first event has occurred. In response to determining that the first event has occurred, the system causes the action to occur.

    Third part action triggers
    8.
    发明授权

    公开(公告)号:US10318140B2

    公开(公告)日:2019-06-11

    申请号:US16151101

    申请日:2018-10-03

    Applicant: Google LLC

    Abstract: Methods, systems, and apparatus, for providing notifications based on third party data. In an aspect, a method includes receiving first instructions that cause a user device to render a resource that includes a first parameter value of a first parameter and display the resource and generating second instructions that cause the user device to display an action trigger prompt that is rendered with the resource and in an initial state, and wherein the action trigger prompt is rendered to augment the resource with additional content not provided by rendering of the resource according to the first instructions.

    LIST ACCUMULATION AND REMINDER TRIGGERING

    公开(公告)号:US20250028738A1

    公开(公告)日:2025-01-23

    申请号:US18787525

    申请日:2024-07-29

    Applicant: GOOGLE LLC

    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for list accumulation and reminder triggering. In one aspect, a method includes receiving, at a data processing apparatus, a first input comprising a plurality of terms; determining, by the data processing apparatus, that one or more of the terms in the first input specify an item that belongs to a reminder category, the reminder category being associated with a collection of items that belong to the category and for which reminders may be generated; and in response to the determination, storing data that associates a reminder type with the item specified by the one or more terms.

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