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    Indicating which of forecasting models at different aggregation levels has a better forecast quality
    1.
    发明申请
    Indicating which of forecasting models at different aggregation levels has a better forecast quality 有权
    指示不同聚合级别的哪些预测模型具有更好的预测质量

    公开(公告)号：US20090024407A1

    公开(公告)日：2009-01-22

    申请号：US11879979

    申请日：2007-07-19

    申请人： Jerry Z. Shan ,  Julie W. Drew ,  Jose Luis Beltran Guerrero

    发明人： Jerry Z. Shan ,  Julie W. Drew ,  Jose Luis Beltran Guerrero

    IPC分类号： G06Q10/00 ,  G06F17/30

    CPC分类号： G06Q10/04 ,  G06Q10/067 ,  G06Q30/0202

    摘要： To perform forecasting, a first data collection having data values at first intervals is received, and a first forecasting model is built based on the first data collection. A second forecasting model is built based on a second data collection having intervals aggregated from intervals of the first data collection, wherein the second forecasting model is at a different aggregation level than the first forecasting model. At least one metric is computed by performing at least one test based on at least one of the first and second data collections to indicate which of the first and second forecasting models has a better forecast quality.

    摘要翻译： 为了执行预测，接收具有第一间隔的数据值的第一数据收集，并且基于第一数据收集构建第一预测模型。 基于具有从第一数据收集的间隔聚合的间隔的第二数据收集构建第二预测模型，其中第二预测模型处于与第一预测模型不同的聚合水平。 通过基于第一和第二数据集合中的至少一个执行至少一个测试来计算至少一个度量，以指示第一和第二预测模型中的哪一个具有更好的预测质量。

    Indicating which of forecasting models at different aggregation levels has a better forecast quality
    2.
    发明授权
    Indicating which of forecasting models at different aggregation levels has a better forecast quality 有权
    指示不同聚合级别的哪些预测模型具有更好的预测质量

    公开(公告)号：US07765123B2

    公开(公告)日：2010-07-27

    申请号：US11879979

    申请日：2007-07-19

    申请人： Jerry Z. Shan ,  Julie W. Drew ,  Jose Luis Beltran Guerrero

    发明人： Jerry Z. Shan ,  Julie W. Drew ,  Jose Luis Beltran Guerrero

    IPC分类号： G06F17/00

    CPC分类号： G06Q10/04 ,  G06Q10/067 ,  G06Q30/0202

    摘要： To perform forecasting, a first data collection having data values at first intervals is received, and a first forecasting model is built based on the first data collection. A second forecasting model is built based on a second data collection having intervals aggregated from intervals of the first data collection, wherein the second forecasting model is at a different aggregation level than the first forecasting model. At least one metric is computed by performing at least one test based on at least one of the first and second data collections to indicate which of the first and second forecasting models has a better forecast quality.

    摘要翻译： 为了执行预测，接收具有第一间隔的数据值的第一数据收集，并且基于第一数据收集构建第一预测模型。 基于具有从第一数据收集的间隔聚合的间隔的第二数据收集构建第二预测模型，其中第二预测模型处于与第一预测模型不同的聚合水平。 通过基于第一和第二数据集合中的至少一个执行至少一个测试来计算至少一个度量，以指示第一和第二预测模型中的哪一个具有更好的预测质量。

    SELECTING SUPPLIERS TO PERFORM SERVICES FOR AN ENTERPRISE
    3.
    发明申请
    SELECTING SUPPLIERS TO PERFORM SERVICES FOR AN ENTERPRISE 审中-公开
    选择供应商为企业提供服务

    公开(公告)号：US20120123816A1

    公开(公告)日：2012-05-17

    申请号：US13386402

    申请日：2010-03-13

    申请人： Xin Zhang ,  Shailendra K. Jain ,  Jerry Z. Shan ,  Cipriano A. Santos ,  Jose Luis Beltran Guerrero

    发明人： Xin Zhang ,  Shailendra K. Jain ,  Jerry Z. Shan ,  Cipriano A. Santos ,  Jose Luis Beltran Guerrero

    IPC分类号： G06Q10/04

    CPC分类号： G06Q10/06 ,  G06Q10/063

    摘要： One embodiment is a method that receives historical data of suppliers and applies, to the historical data, a mathematical optimization system that includes a set of mathematical equations and inequalities that express capabilities and capacities of the suppliers. The mathematical optimization system includes an objective function that minimizes a number of the suppliers to perform third-party labor services for an enterprise. The method selects a sub-set of the suppliers to perform the third-party labor services for the enterprise.

    摘要翻译： 一个实施例是接收供应商的历史数据并向历史数据应用数学优化系统的方法，数学优化系统包括表示供应商的能力和能力的一组数学方程和不等式。 数学优化系统包括一个目标函数，使一些供应商最大限度地减少为企业执行第三方劳务服务。 该方法选择供应商的子集，为企业执行第三方劳务。

    CALL CENTER RESOURCE ALLOCATION
    4.
    发明申请
    CALL CENTER RESOURCE ALLOCATION 有权
    致电中心资源分配

    公开(公告)号：US20120087486A1

    公开(公告)日：2012-04-12

    申请号：US13267231

    申请日：2011-10-06

    申请人： Jose Luis Beltran Guerrero ,  Xin Zhang ,  Ivan Adrian Lopez Sanchez ,  Ming Hu ,  Shailendra K. Jain ,  Jerry Z. Shan

    发明人： Jose Luis Beltran Guerrero ,  Xin Zhang ,  Ivan Adrian Lopez Sanchez ,  Ming Hu ,  Shailendra K. Jain ,  Jerry Z. Shan

    IPC分类号： H04M3/00 ,  G06G7/48

    CPC分类号： H04M3/5175 ,  G06Q10/06311 ,  H04M3/523

    摘要： A method for determining call center resource allocation can include modeling call center performance over an operations time period using a computer. A number of replicas of the modeled call center performance are simulated, using the computer, over a planning time period, each replica having random contact arrivals and contact service times following a stochastic arrival and service process according to a probability distributions of inter-arrival time and service time. Multiple iterations of each simulation are run on the computer to optimize call center resource allocation. A particular simulation iteration is tested against a criterion of convergence, and call center resource is allocated based on the particular simulation iteration with a successful criterion of convergence.

    摘要翻译： 用于确定呼叫中心资源分配的方法可以包括使用计算机在操作时间段内对呼叫中心的性能进行建模。 在计划时间段内，使用计算机模拟了建模的呼叫中心性能的多个副本，每个副本根据随机到达和服务过程之间的随机接触到达和接触服务时间，根据到达时间的概率分布 和服务时间。 在计算机上运行每个模拟的多次迭代，以优化呼叫中心资源分配。 根据收敛标准测试特定的模拟迭代，并且基于具有成功的收敛标准的特定模拟迭代来分配呼叫中心资源。

    Call center resource allocation
    5.
    发明授权
    Call center resource allocation 有权
    呼叫中心资源分配

    公开(公告)号：US08396204B2

    公开(公告)日：2013-03-12

    申请号：US13267231

    申请日：2011-10-06

    申请人： Jose Luis Beltran Guerrero ,  Xin Zhang ,  Ivan Adrian Lopez Sanchez ,  Ming Hu ,  Shailendra K. Jain ,  Jerry Z. Shan

    发明人： Jose Luis Beltran Guerrero ,  Xin Zhang ,  Ivan Adrian Lopez Sanchez ,  Ming Hu ,  Shailendra K. Jain ,  Jerry Z. Shan

    IPC分类号： H04M3/00

    CPC分类号： H04M3/5175 ,  G06Q10/06311 ,  H04M3/523

    摘要： A method for determining call center resource allocation can include modeling call center performance over an operations time period using a computer. A number of replicas of the modeled call center performance are simulated, using the computer, over a planning time period, each replica having random contact arrivals and contact service times following a stochastic arrival and service process according to a probability distributions of inter-arrival time and service time. Multiple iterations of each simulation are run on the computer to optimize call center resource allocation. A particular simulation iteration is tested against a criterion of convergence, and call center resource is allocated based on the particular simulation iteration with a successful criterion of convergence.

    摘要翻译： 用于确定呼叫中心资源分配的方法可以包括使用计算机在操作时间段内对呼叫中心的性能进行建模。 在计划时间段内，使用计算机模拟了建模的呼叫中心性能的多个副本，每个副本根据随机到达和服务过程之间的随机接触到达和接触服务时间，根据到达时间的概率分布 和服务时间。 在计算机上运行每个模拟的多次迭代，以优化呼叫中心资源分配。 根据收敛标准测试特定的模拟迭代，并且基于具有成功的收敛标准的特定模拟迭代来分配呼叫中心资源。

    DETERMINING PRODUCT PRICE
    7.
    发明申请
    DETERMINING PRODUCT PRICE 审中-公开
    确定产品价格

    公开(公告)号：US20140019210A1

    公开(公告)日：2014-01-16

    申请号：US13547804

    申请日：2012-07-12

    申请人： Jose Luis Beltran Guerrero ,  Ruxian Wang ,  Enis Kayis ,  Guillermo Gallego ,  Jianqiang Wang ,  Kay-Yut Chen ,  Shailendra K. Jain

    发明人： Jose Luis Beltran Guerrero ,  Ruxian Wang ,  Enis Kayis ,  Guillermo Gallego ,  Jianqiang Wang ,  Kay-Yut Chen ,  Shailendra K. Jain

    IPC分类号： G06Q10/00

    CPC分类号： G06Q30/02

    摘要： Methods, systems, and computer-readable and executable instructions are provided for determining a product price. Determining a product price can include determining an initial market attraction value, a market price sensitivity, and cost information for a product. Determining a product price can also include receiving a market constraint with respect to the product and pricing the product based on the initial market attraction value, the market price sensitivity, the cost information, and the market constraint.

    摘要翻译： 提供了用于确定产品价格的方法，系统和计算机可读和可执行指令。 确定产品价格可以包括确定产品的初始市场吸引力值，市场价格敏感度和成本信息。 确定产品价格还可以包括根据初始市场吸引力值，市场价格敏感性，成本信息和市场约束来接收关于产品的市场约束和定价产品。

    FLEXIBLE EXTENDED PRODUCT WARRANTIES HAVING PARTIALLY REFUNDABLE PREMIUMS
    8.
    发明申请
    FLEXIBLE EXTENDED PRODUCT WARRANTIES HAVING PARTIALLY REFUNDABLE PREMIUMS 审中-公开
    灵活扩展的产品保证，具有部分可退款的优先权

    公开(公告)号：US20110295756A1

    公开(公告)日：2011-12-01

    申请号：US12789314

    申请日：2010-05-27

    申请人： Julie Ward Drew ,  Ruxian Wang ,  Guillermo Gallego ,  Ming Hu ,  Enis Kayis ,  Filippo Balestrieri ,  Shelen Jain ,  Jose Luis Beltran Guerrero ,  Douglas M. Gilbert

    发明人： Julie Ward Drew ,  Ruxian Wang ,  Guillermo Gallego ,  Ming Hu ,  Enis Kayis ,  Filippo Balestrieri ,  Shelen Jain ,  Jose Luis Beltran Guerrero ,  Douglas M. Gilbert

    IPC分类号： G06Q10/00

    CPC分类号： G06Q10/063 ,  G06Q10/067 ,  G06Q10/20 ,  G06Q30/012

    摘要： A system and method for determining the optimum price that a service provider should charge to customers of at least a partially refundable extended-product warranty to optimize profits generated from providing such warranties. In one aspect of the present invention the customer may elect to purchase warranty coverage when the product is new and cancel warranty coverage at any time thereafter, which election is based in part on the customer's expected discounted net utility from his coverage decisions. In another aspect of the present invention, the customer is allowed to make dynamic repair or replacement decisions in each period based on the product's failure status or on other criteria. In one embodiment, the customer can be afforded warranty coverage flexibility in terms of his ability to turn coverage off whenever desired and to obtain a partial refund of the warranty premium. By properly modeling extended-product warranty strategies from the perspective of the customer and from the perspective of the service provider, one can compute the customers' expected discounted net utility and the provider's expected discounted profit from strategic customers. In another aspect of the present invention a computer-based service is provided to the customer of the extended-product warranty for determining the customer's optimal dynamic decisions to maximize the customer's expected discounted net utility when making product replacement decisions, maintenance decisions, and warranty coverage decisions.

    摘要翻译： 用于确定服务提供商应向客户收取至少部分可退还的扩展产品保证以优化从提供此类保证产生的利润的最优价格的系统和方法。 在本发明的一个方面，客户可以选择在产品新时购买保修范围，并在此后任何时间取消保修范围，该选择部分取决于客户的覆盖决定中的预期折扣净效用。 在本发明的另一方面，允许客户基于产品的故障状态或其他标准在每个时间段内进行动态维修或更换决定。 在一个实施例中，客户可以根据其在需要时关闭覆盖范围的能力以及获得部分退还保修费的能力提供保修范围的灵活性。 通过从客户的角度和从服务提供商的角度对扩展产品保修策略进行适当建模，可以计算客户预期的折扣净效用和供应商预期的战略客户折扣利润。 在本发明的另一方面，向客户提供基于计算机的服务，以便在进行产品更换决定，维护决策和保修范围时，确定客户的最佳动态决策以最大限度地提高客户的折扣净效用 决定。