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    SYSTEM AND METHOD FOR DETECTING FRAUD RINGS
    2.
    发明申请
    SYSTEM AND METHOD FOR DETECTING FRAUD RINGS 有权

    公开(公告)号：US20230005485A1

    公开(公告)日：2023-01-05

    申请号：US17943049

    申请日：2022-09-12

    Applicant: Nice Ltd.

    Inventor： Matan KERET ,  Anat Malin ,  Natan Katz ,  Shunit Metz ,  Sigal Lev ,  Jeremy Hoyland

    IPC: G10L17/00 ,  G06Q50/26 ,  G06N20/00 ,  G06N5/04 ,  G10L17/06 ,  H04M3/22 ,  H04M3/42

    Abstract: A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.

    Biometric authentication through voice print categorization using artificial intelligence
    3.
    发明授权
    Biometric authentication through voice print categorization using artificial intelligence 有权

    公开(公告)号：US11756555B2

    公开(公告)日：2023-09-12

    申请号：US17313040

    申请日：2021-05-06

    Applicant: NICE LTD.

    Inventor： Natan Katz ,  Tal Haguel

    IPC: G10L17/06 ,  G10L17/04 ,  G06N3/04 ,  G10L19/00 ,  G10L17/18

    CPC classification number: G10L17/06 ,  G06N3/04 ,  G10L17/04 ,  G10L17/18 ,  G10L19/00

    Abstract: A system is provided to categorize voice prints during a voice authentication. The system includes a processor and a computer readable medium operably coupled thereto, to perform voice authentication operations which include receiving an enrollment of a user in the biometric authentication system, requesting a first voice print comprising a sample of a voice of the user, receiving the first voice print of the user during the enrollment, accessing a plurality of categorizations of the voice prints for the voice authentication, wherein each of the plurality of categorizations comprises a portion of the voice prints based on a plurality of similarity scores of distinct voice prints in the portion to a plurality of other voice prints, determining, using a hidden layer of a neural network, one of the plurality of categorizations for the first voice print, and encoding the first voice print with the one of the plurality of categorizations.

    System and method for detecting fraud rings
    5.
    发明授权
    System and method for detecting fraud rings 有权

    公开(公告)号：US11508377B2

    公开(公告)日：2022-11-22

    申请号：US15931892

    申请日：2020-05-14

    Applicant: Nice Ltd.

    Inventor： Matan Keret ,  Anat Malin ,  Natan Katz ,  Shunit Metz ,  Sigal Lev ,  Jeremy Hoyland

    IPC: G10L17/00 ,  G06Q50/26 ,  G06N20/00 ,  G06N5/04 ,  G10L17/06 ,  H04M3/22 ,  H04M3/42

    Abstract: A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.

    System and method for automated performance monitoring
    7.
    发明授权
    System and method for automated performance monitoring 有权

    公开(公告)号：US10091357B1

    公开(公告)日：2018-10-02

    申请号：US15452752

    申请日：2017-03-08

    Applicant: NICE LTD.

    Inventor： Jeffrey Stern ,  Yoav Shichel ,  Natan Katz

    IPC: H04M3/00 ,  H04M3/51

    Abstract: A method and system for evaluating the performance of individuals, such as agents in a call center, each performing multiple tasks may include obtaining a performance score for each execution of a task by individuals in the group of individuals; determining the distribution of the performance scores; comparing single performance scores with the distribution of performance scores; and selecting a single performance score for an individual based on said comparison. An oscillator algorithm may be used to determine whether said selected performance score is part of a trend in performance by that individual.

    Artificial intelligence model for predicting playback of media data
    9.
    发明授权
    Artificial intelligence model for predicting playback of media data 有权

    公开(公告)号：US11604825B2

    公开(公告)日：2023-03-14

    申请号：US16927388

    申请日：2020-07-13

    Applicant: NICE LTD.

    Inventor： Natan Katz ,  Shem Tov Shay Levy ,  Tal Haguel

    IPC: G06F16/735 ,  H04N21/45 ,  H04N21/414 ,  G06N3/08 ,  G06N3/045

    Abstract: A system is provided to predict requested playbacks of media files by users from a media storage system. The system includes a processor and a computer readable medium operably coupled thereto, to perform predictive playback operations which include accessing an AI model and a media file comprising metadata associated with generating the media file, generating a predictive score for a playback of the media file based on the AI model and the metadata, comparing the predictive score to a threshold required to transcode the media file into a playback format prior to the playback, predicting the playback based on the comparing, determining a predicted playback time of the media file based on the metadata for the media file, and transcoding the media file into the playback format prior to the predicted playback time.

    Click to document
    10.
    发明授权
    Click to document 有权

    公开(公告)号：US11507728B2

    公开(公告)日：2022-11-22

    申请号：US17160392

    申请日：2021-01-28

    Applicant: NICE LTD.

    Inventor： Yuval Shachaf ,  Yaron Bialy ,  Natan Katz ,  Eran Roseberg

    IPC: G06F17/00 ,  G06F40/117 ,  G06F16/35 ,  G06F40/177

    Abstract: A computerized-method for automatically documenting automatically-discovered actions of a business-process for automation thereof is provided herein. The computerized-method includes operating a build-automation-document module. The build-automation-document module includes: (i) retrieving the set of automatically-discovered actions of the business process for automation thereof. Each action is of a related type and related to an application to complete the business process via the applications portal. (ii) for each action of the set of automatically-discovered actions, extracting an associated routine-name of a routine; (iii) grouping similar actions by related window in related application and type of action into clusters of actions; (iv) removing clusters of actions which are not necessary to an automated business process; (v) sorting the clusters of actions in an order for automatically performing the business process; and (vi) saving the sorted automatically-discovered actions into a file to be presented on a display unit that is associated to the computerized system.

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