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1.发明申请公开(公告)号：US20170195486A1
公开(公告)日：2017-07-06
申请号：US15390172
申请日：2016-12-23
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Siyuan LI , Pinpin ZHU
IPC: H04M3/51
CPC classification number: H04M3/5166 , G06Q30/016 , H04M3/5183 , H04M2203/408 , H04M2250/74
Abstract: The present disclosure includes an intelligent customer service system comprising a customer end, a customer service robot, and a human customer-service end. The customer service robot is configured to: receive a session message from the customer end; identify content of the session message; determine whether it is capable of processing the session message based on the identified content; if so, obtain an answer message matching the identified content from pre-stored service resource and transmit the answer message to the customer end; or otherwise, set its state to a session suspended state, obtain a comforting answer message matching the session message from the pre-stored service resource, send the comforting answer message to the customer end, and transmit to the human customer-service end the session message that the customer service robot is not capable of processing or the content of which the customer service robot cannot identify.
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2.发明申请公开(公告)号：US20210191506A1
公开(公告)日：2021-06-24
申请号：US16080301
申请日：2018-05-25
Applicant: Institute of Software Chinese Academy of Sciences , Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Hongan WANG , Hui WANG , Hui CHEN , Yuning WANG , Zhihao LI , Pinpin ZHU , Naiming YAO , Jiaqi ZHU
Abstract: The present disclosure includes an affective interaction apparatus, comprising an affective interaction computing module including a user intention computing processor to receive emotion-related data and an emotion state of a user; and identify a user intention based on the emotion-related data and the emotion state, the user intention including an affective intention and/or an interaction intention, the affective intention corresponding to the emotion state and including an affective need of the emotion state, the interaction intention including one or more transaction intentions.
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公开(公告)号：US20200372222A1
公开(公告)日：2020-11-26
申请号：US16992284
申请日：2020-08-13
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Hui WANG , Yuning WANG , Pinpin ZHU
IPC: G06F40/30 , G06F40/103 , G06F40/205 , G06F40/289
Abstract: The present disclosure relates to a method, device and computer readable storage medium for presenting an emotion. The method for presenting the emotion includes obtaining a first emotion presentation instruction, wherein the first emotion presentation instruction includes at least one first emotion presentation modality and at least one emotional style, and the at least one first emotion presentation modality includes a text emotion presentation modality; and presenting an emotion corresponding to one or more of the at least one emotional style according to each of the at least one first emotion presentation modality. The present disclosure can realize text-based multi-modal emotion presentation modes, and thus user experience can be improved.
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公开(公告)号：US20190179900A1
公开(公告)日：2019-06-13
申请号：US16052345
申请日：2018-08-01
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Hui WANG , Yuning WANG , Pinpin ZHU
IPC: G06F17/27
Abstract: The present disclosure relates to a method, device and computer readable storage medium for presenting an emotion. The method for presenting the emotion includes obtaining a first emotion presentation instruction, wherein the first emotion presentation instruction includes at least one first emotion presentation modality and at least one emotional style, and the at least one first emotion presentation modality includes a text emotion presentation modality; and presenting an emotion corresponding to one or more of the at least one emotional style according to each of the at least one first emotion presentation modality. The present disclosure can realize text-based multi-modal emotion presentation modes, and thus user experience can be improved.
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公开(公告)号：US20170070612A1
公开(公告)日：2017-03-09
申请号：US15255627
申请日：2016-09-02
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo LI , Di CHEN , Pinpin ZHU
CPC classification number: H04M3/53333 , G10L15/22 , G10L25/33 , G10L2015/223 , H04M1/645 , H04M1/651 , H04M3/4938 , H04M3/53308 , H04M3/53366 , H04M2201/39 , H04M2201/40 , H04M2201/405 , H04M2201/41
Abstract: A method and a system for voice transmission control. The method comprises: receiving, by a voice answering device, a voice command and transmitting the voice command to a sound control server through a network data transmission channel; recognizing, by the sound control server, the voice command, generating corresponding VXML control information based on a recognition result, and transmitting the VXML control information to the voice answering device through the network data transmission channel; and performing, by the voice answering device, an operation according to the received VXML control information. With this method, the architecture and workflow of the communication system can be simplified, and the difficulty of design thereof can be reduced.
Abstract translation: 一种用于语音传输控制的方法和系统。 该方法包括：通过语音应答设备接收语音命令，并通过网络数据传输通道将语音命令发送到声控服务器; 通过声音控制服务器识别语音命令，基于识别结果产生相应的VXML控制信息，并通过网络数据传输通道将VXML控制信息发送到语音应答设备; 并且由语音应答设备执行根据所接收的VXML控制信息的操作。 通过这种方法，可以简化通信系统的架构和工作流程，可以减少设计难度。
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Patent Agency Ranking
公开(公告)号：US20190332671A1
公开(公告)日：2019-10-31
申请号：US16504546
申请日：2019-07-08
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Yongmei ZENG , Bo LI , Gongzhi YAO , Pinpin ZHU
Abstract: The present disclosure includes a device for constructing an intelligent knowledge base. The device comprises: a preset knowledge subject obtaining unit to obtain from a subject domain database preset knowledge subjects each comprising a standard question and an extended question; a receiving unit to receive an initial request message; a calculation unit to perform a semantic similarity calculation on the initial request message and the preset knowledge subjects to obtain a plurality of semantic similarity calculation results; a determination unit to determine whether a largest semantic similarity calculation result is greater than a similarity threshold value; and a storing unit to: when the largest semantic similarity calculation result is greater than the similarity threshold value, store into the intelligent knowledge base the initial request message, and a standard question and an extended question of a preset knowledge subject corresponding to the largest semantic similarity calculation result.
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公开(公告)号：US20190188585A1
公开(公告)日：2019-06-20
申请号：US16106680
申请日：2018-08-21
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo LI , Zhongqiu JIANG , Yongmei ZENG , Pinpin ZHU
Abstract: The present invention provides a multi-round questioning and answering method, a method for generating a multi-round questioning and answering system and a method for modifying a multi-round questioning and answering system. The multi-round questioning and answering method includes: acquisition initial request information, and matching the initial request information with a knowledge point in a knowledge base; if it is determined that the initial request information matches with a thematic question in a thematic knowledge point, triggering a root node of a multi-round questioning and answering flow module corresponding to the thematic knowledge point; and, performing, according to a first interaction node to which the multi-round questioning and answering flow module is proceeded currently, one or more knowledge points corresponding to the first interaction node stored in the knowledge base and user interaction information input by an interactive user, questioning and answering interaction with the interactive user.
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公开(公告)号：US20180374219A1
公开(公告)日：2018-12-27
申请号：US15909402
申请日：2018-03-01
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo ZHANG , Pinpin ZHU
CPC classification number: G06T7/246 , G06K9/00228 , G06K9/00268 , G06K9/00295 , G06K9/6217 , G06K9/6228 , G06K2009/3291 , G06T2207/10016 , G06T2207/30201
Abstract: A video tracking method comprises: determining a first tracking target in a video, and performing a video tracking process on the first tracking target based on the video; performing area overlap degree calculation on the first tracking target in a current image and the first tracking target in a past image during the video tracking process, the past image being an image obtained when the first tracking target was tracked last time in the video tracking process; extracting respective feature information of feature points of the first tracking target in the video during the video tracking process on the first tracking target; matching the extracted respective feature information of the feature points of the first tracking target in the current image with the respective feature information of corresponding feature points of the first tracking target in the past image if a result of the area overlap degree calculation is less than or equal to a preset threshold; and continuing the video tracking process on the first tracking target if the respective feature information of at least a preset number of feature points among the extracted feature points in the current image matches with the feature information of corresponding feature points of the first tracking target in the past image.
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公开(公告)号：US20160328469A1
公开(公告)日：2016-11-10
申请号：US15145430
申请日：2016-05-03
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Pinpin ZHU
CPC classification number: G06F16/3344 , G06F17/2705 , G06F17/2785
Abstract: Method, device and equipment for acquiring answer information are provided. The method includes: acquiring a text sequence to be processed from a user equipment; dividing the text sequence into a plurality of word segments and obtaining semantic information of at least one of the plurality of word segments; performing a search in at least one of the plurality of sub-databases for matching the semantic information, successively from high to low in priority of the sub-databases, till an initial answer information matching the semantic information is found; and providing an established answer information corresponding to the initial answer information to the user equipment. Based on better semantic understanding to the text sequence, more accurate answer information may be provided.
Abstract translation: 提供了获取答案信息的方法，设备和设备。 该方法包括：从用户设备获取要处理的文本序列; 将文本序列划分成多个单词段并获得多个单词段中的至少一个的语义信息; 在所述多个子数据库中的至少一个子数据库中执行搜索以将所述语义信息从所述子数据库的优先级从高到低依次相匹配，直到找到与语义信息匹配的初始答案信息; 以及向所述用户设备提供与所述初始应答信息相对应的确定的应答信息。 基于对文本序列的更好的语义理解，可以提供更准确的答案信息。
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公开(公告)号：US20190197181A1
公开(公告)日：2019-06-27
申请号：US16103104
申请日：2018-08-14
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo LI , Zhongqiu JIANG , Yongmei ZENG , Pinpin ZHU
CPC classification number: G06F16/3329 , G06F9/466 , G06N5/02
Abstract: According to a specific implementation manner that a questioning and answering system including a transaction node interacts with a user in the embodiments of the present invention, a quick call to an existing function or service can be realized, and by acquiring modification information for a set system component in the questioning and answering system, and correspondingly updating the questioning and answering system according to the modification information, the existing questioning and answering method based on a questioning and answering system, the existing method for generating the questioning and answering system, and the existing method for modifying the questioning and answering system are optimized, thereby improving efficiency and accuracy of questioning and answering, and improving generation efficiency and modification efficiency of the questioning and answering system.
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