公开(公告)号：US11520995B2

公开(公告)日：2022-12-06

申请号：US17068480

申请日：2020-10-12

Applicant: Verizon Patent and Licensing Inc.

Inventor： Trisha Mahajan ,  Stephen Soltys ,  Neil Thomas Razzano ,  Sankar Shanmugam

IPC: G06F40/40 ,  G10L17/22 ,  G10L15/183 ,  G10L17/00

Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.

公开(公告)号：US20200175118A1

公开(公告)日：2020-06-04

申请号：US16209783

申请日：2018-12-04

Applicant: Verizon Patent and Licensing Inc.

Inventor： Trisha Mahajan ,  Stephen Soltys ,  Neil Thomas Razzano ,  Sankar Shanmugam

IPC: G06F17/28 ,  G10L15/183 ,  G10L17/22 ,  G10L17/00

Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.

公开(公告)号：US20190311036A1

公开(公告)日：2019-10-10

申请号：US15949893

申请日：2018-04-10

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sankar Shanmugam ,  Sreeharsha Lanka ,  Pradeep Bharthur Shanthraj ,  Neil Thomas Razzano ,  Shankar Venkatesan ,  Trisha Mahajan ,  Stephen John Soltys ,  Moorthy Sengottaiyan ,  Saivivek Thiyagarajan ,  Ahmed Pasha Mohammed ,  Sandeep Kumar

IPC: G06F17/27 ,  G06N99/00 ,  G06F17/30 ,  H04L12/58

Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.

公开(公告)号：US11030412B2

公开(公告)日：2021-06-08

申请号：US15949893

申请日：2018-04-10

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sankar Shanmugam ,  Sreeharsha Lanka ,  Pradeep Bharthur Shanthraj ,  Neil Thomas Razzano ,  Shankar Venkatesan ,  Trisha Mahajan ,  Stephen John Soltys ,  Moorthy Sengottaiyan ,  Saivivek Thiyagarajan ,  Ahmed Pasha Mohammed ,  Sandeep Kumar

IPC: G06F40/30 ,  H04L12/58 ,  G06N20/00 ,  G06F16/951 ,  G06Q30/04

Abstract: A system is disclosed for chatbot conversation construction, and includes user interface, coupled to a conversation construction and management platform, configured to provide entry of intents, associated responses and search terms, and to construct and store conversation controllers, each based at least in part on one or more of the intents, and build conversation flows, each based at least in part on one or more of the conversation controllers. An artificial intelligence (AI) connector platform couples to the conversation construction and management platform, and is configured to receive natural language (NL) search data from a chatbot channel, format the NL search data into an input protocol of a selectable NL processing engine and receive a response from the NLP engine and, based at least in part on one or more of the conversation flows, convert the NLP engine response to a personalized response, and send the personalized response to the chatbot channel.

公开(公告)号：US20210073478A1

公开(公告)日：2021-03-11

申请号：US17068480

申请日：2020-10-12

Applicant: Verizon Patent and Licensing Inc.

Inventor： Trisha Mahajan ,  Stephen Soltys ,  Neil Thomas Razzano ,  Sankar Shanmugam

IPC: G06F40/40 ,  G10L17/22 ,  G10L15/183 ,  G10L17/00

Abstract: A system described herein may provide for the adaptation and/or expansion of a natural language processing (“NLP”) platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.