Voice content transcription during collaboration sessions
    93.
    发明授权
    Voice content transcription during collaboration sessions 有权
    协作会话期间语音内容转录

    公开(公告)号:US09230546B2

    公开(公告)日:2016-01-05

    申请号:US13288594

    申请日:2011-11-03

    摘要: A method, computer program product, and system for voice content transcription during collaboration sessions is described. A method may comprise receiving an indication to provide one or more real-time voice content-to-text content transcriptions to a first collaboration session participant. The one or more real-time voice content-to-text content transcriptions may correspond to voice content of a second collaboration session participant in one or more collaboration sessions including the first collaboration session participant and the second collaboration session participant. The method may additionally comprise defining a preference for the first collaboration session participant to receive the one or more real-time voice content-to-text content transcriptions corresponding to the voice content of the second collaboration session participant in the one or more collaboration sessions including the first collaboration session participant and the second collaboration session participant based upon, at least in part, the indication.

    摘要翻译: 描述了协作会话期间语音内容转录的方法,计算机程序产品和系统。 方法可以包括接收向第一协作会话参与者提供一个或多个实时语音内容到文本内容转录的指示。 一个或多个实时语音内容到文本内容转录可以对应于包括第一协作会话参与者和第二协作会话参与者的一个或多个协作会话中的第二协作会话参与者的语音内容。 该方法可以另外包括定义第一协作会话参与者的偏好以接收对应于一个或多个协作会话中的第二协作会话参与者的语音内容的一个或多个实时语音内容到文本内容转录,包括 至少部分地基于所述指示,所述第一协作会话参与者和所述第二协作会话参与者。

    System and method for establishing a voice over IP session
    95.
    发明授权
    System and method for establishing a voice over IP session 有权
    用于建立IP语音会话的系统和方法

    公开(公告)号:US09167019B2

    公开(公告)日:2015-10-20

    申请号:US13553949

    申请日:2012-07-20

    IPC分类号: H04L29/06 H04L12/64

    摘要: A method, computer program product, and computer system for establishing a Voice over IP (VoIP) session. One or more computing devices initiate the VoIP session between a plurality of devices. A first communication channel is established as an active channel for a first computing device of the plurality of devices, where the active channel is fully enabled for use by the first computing device. A second communication channel is established as a passive channel for the first computing device while maintaining the active channel, where the passive channel is at least partially enabled for use by the first computing device.

    摘要翻译: 一种用于建立IP语音(VoIP)会话的方法,计算机程序产品和计算机系统。 一个或多个计算设备发起多个设备之间的VoIP会话。 第一通信信道被建立为多个设备中的第一计算设备的活动信道,其中活动信道被完全启用以供第一计算设备使用。 第二通信信道被建立为用于第一计算设备的无源信道,同时保持活动信道,其中无源信道至少部分地被第一计算设备启用。

    Inferring quality in UT calls based on real-time bi-directional exploitation of a full reference algorithm
    96.
    发明授权
    Inferring quality in UT calls based on real-time bi-directional exploitation of a full reference algorithm 有权
    基于完全参考算法的实时双向开发,推动UT呼叫中的质量

    公开(公告)号:US09154610B2

    公开(公告)日:2015-10-06

    申请号:US13470606

    申请日:2012-05-14

    IPC分类号: H04M3/22 H04L29/06

    摘要: A method, computer program product, and computer system for inferring quality of unified telephony calls based on real-time bi-directional exploitation of a full reference algorithm. A client copy of an audio file may be received from a client device associated with a unified telephony call. The client copy of the audio file may be compared to a local copy of the audio file using a reference algorithm. A quality of service associated with the client device may be determined based upon, at least in part, a difference between the client copy of the audio file and the local copy of the audio file.

    摘要翻译: 一种基于实时双向利用完整参考算法的方法,计算机程序产品和用于推断统一电话呼叫质量的计算机系统。 可以从与统一电话呼叫相关联的客户端设备接收音频文件的客户端副本。 可以使用参考算法将音频文件的客户副本与音频文件的本地副本进行比较。 可以基于至少部分地基于音频文件的客户端副本和音频文件的本地副本之间的差异来确定与客户端设备相关联的服务质量。

    System and method for communication management
    97.
    发明授权
    System and method for communication management 有权
    通信管理系统和方法

    公开(公告)号:US09106450B2

    公开(公告)日:2015-08-11

    申请号:US11933651

    申请日:2007-11-01

    IPC分类号: H04L12/58 H04L12/70 H04L29/08

    摘要: A method and computer program product for managing communications with a user include defining one or more communication profiles for a user, in which defining the one or more communication profiles includes defining one or more communication channels for the user, and defining a preferred communication schedule for each of the one or more communication channels. The preferred communication schedule is associated with a respective one of the one or more communication channels. Communications with the user by a contacting user are managed based upon, at least in part, the one or more communication profiles for the user.

    摘要翻译: 用于管理与用户的通信的方法和计算机程序产品包括为用户定义一个或多个通信简档,其中定义一个或多个通信简档包括为用户定义一个或多个通信信道,并且为 每个一个或多个通信信道。 优选的通信调度与一个或多个通信信道中的相应一个相关联。 至少部分地基于用户的一个或多个通信简档管理由联系用户与用户的通信。

    Associating communications in collaboration sessions
    98.
    发明授权
    Associating communications in collaboration sessions 有权
    协作会话中的通信关联

    公开(公告)号:US09055089B2

    公开(公告)日:2015-06-09

    申请号:US13155091

    申请日:2011-06-07

    IPC分类号: G06F15/16 H04L29/08 H04L12/18

    CPC分类号: H04L67/14 H04L12/1822

    摘要: A method, computer program product, and system for associating communications in collaboration sessions is described. A method may comprise displaying, via one or more computing devices, a document accessible to one or more collaborators of a first collaboration session. The method may further comprise associating, via the one or more computing devices, a first communication session of the first collaboration session with a first portion of the document. The method may additionally comprise indicating, via the one or more computing devices, the association between the first communication session of the first collaboration session and the first portion of the document.

    摘要翻译: 描述了一种用于在协作会话中关联通信的方法,计算机程序产品和系统。 方法可以包括通过一个或多个计算设备显示可由第一协作会话的一个或多个协作者访问的文档。 该方法还可以包括经由一个或多个计算设备将第一协作会话的第一通信会话与文档的第一部分相关联。 该方法还可以包括经由一个或多个计算设备指示第一协作会话的第一通信会话与文档的第一部分之间的关​​联。

    Social quality-of-service database
    99.
    发明授权
    Social quality-of-service database 有权
    社会服务质量数据库

    公开(公告)号:US09025732B2

    公开(公告)日:2015-05-05

    申请号:US13442220

    申请日:2012-04-09

    IPC分类号: H04M3/22

    CPC分类号: H04M3/2227 H04M2203/558

    摘要: A method, computer program product, and system for a quality-of-service history database is described. Quality-of-service information associated with a first participant in a first electronic call is determined. The quality-of-service information is stored in a quality-of-service history database. A likelihood of quality-of-service issues associated with a second electronic call is determined, wherein determining the likelihood of quality-of-service issues includes mining the quality-of-service history database.

    摘要翻译: 描述了用于服务质量历史数据库的方法,计算机程序产品和系统。 确定与第一电子呼叫中的第一参与者相关联的服务质量信息。 服务质量信息存储在服务质量历史数据库中。 确定与第二电子呼叫相关联的服务质量问题的可能性,其中确定服务质量问题的可能性包括挖掘服务质量历史数据库。

    Voice over internet protocol (VoIP) session quality
    100.
    发明授权
    Voice over internet protocol (VoIP) session quality 有权
    语音互联网协议(VoIP)会话质量

    公开(公告)号:US08953468B2

    公开(公告)日:2015-02-10

    申请号:US13114666

    申请日:2011-05-24

    摘要: A method, computer program product, and system for VoIP session quality is described. A method may comprise allowing a user to define a session quality threshold for a Voice-over-Internet-Protocol (VoIP) session of a VoIP conference, the session quality threshold corresponding to a session quality characteristic of the VoIP session. The method may further comprise determining a session quality value for the session quality characteristic of the VoIP session. The method may additionally comprise determining if the session quality value for the session quality characteristic of the VoIP session is unacceptable based upon, at least in part, the session quality threshold that corresponds to the session quality characteristic of the VoIP session. The method may also comprise, in response to determining that the session quality value is unacceptable, initiating one or more predefined session quality actions.

    摘要翻译: 描述了VoIP会话质量的方法,计算机程序产品和系统。 方法可以包括允许用户为VoIP会议的因特网协议(VoIP)会话定义会话质量阈值,会话质量阈值对应于VoIP会话的会话质量特性。 该方法还可以包括确定VoIP会话的会话质量特性的会话质量值。 该方法可以另外包括基于至少部分地基于对应于VoIP会话的会话质量特性的会话质量阈值来确定VoIP会话的会话质量特性的会话质量值是不可接受的。 响应于确定会话质量值不可接受,该方法还可以包括启动一个或多个预定义的会话质量动作。