公开(公告)号：US20100070378A1

公开(公告)日：2010-03-18

申请号：US12343147

申请日：2008-12-23

Applicant: Douglas Keith TROTMAN ,  Jay Wilpon ,  Mazin Gilbert ,  Giuseppe Di Fabbrizio

Inventor： Douglas Keith TROTMAN ,  Jay Wilpon ,  Mazin Gilbert ,  Giuseppe Di Fabbrizio

IPC: G06Q30/00

CPC classification number: G06Q30/02 ,  G06Q30/0601 ,  G06Q30/0643

Abstract: Disclosed herein are systems, methods, and computer readable-media for creating a virtual shopping area. The method includes receiving a query from a user and an automated input specific to the user from a computing device, generating a list of merchants based on the query and the automated input, generating a virtual shopping area from the list of merchants and based on one or more constraints, and displaying the virtual shopping area on the computing device. One optional step is presenting to the user an interface to purchase query-related items from merchants in the virtual shopping area. The method optionally includes receiving an indication of intent to purchase an item from the user, displaying an image of the item to the user, and dynamically updating the displayed image of the item as the user specifies item-specific details. The list of merchants can be restricted to merchants geographically close to the user.

Abstract translation: 这里公开了用于创建虚拟购物区域的系统，方法和计算机可读介质。 该方法包括从计算设备接收来自用户的查询和用户特有的自动输入，基于查询和自动输入生成商家列表，从商家列表中生成虚拟购物区域，并基于一个 或更多的约束，以及在计算设备上显示虚拟购物区域。 一个可选步骤向用户呈现从虚拟购物区域中的商家购买查询相关项目的界面。 该方法可选地包括从用户接收用于购买项目的意图的指示，向用户显示该项目的图像，并且在用户指定项目特定细节时动态地更新该项目的显示图像。 商家列表可以限于地理位置靠近用户的商家。

公开(公告)号：US20090282114A1

公开(公告)日：2009-11-12

申请号：US12151632

申请日：2008-05-08

Applicant: Junlan Feng ,  Mazin Gilbert

Inventor： Junlan Feng ,  Mazin Gilbert

IPC: G06F15/16

CPC classification number: G06Q10/107

Abstract: Disclosed is a method and system for responding to a client email. A new client email is received and analyzed, and a response email is determined from the analyzing of the client email and from analysis of stored email-response pairs.

Abstract translation: 公开了一种用于响应客户端电子邮件的方法和系统。 收到并分析了一个新的客户端电子邮件，并且从分析客户端电子邮件和从存储的电子邮件响应对的分析中确定响应电子邮件。

公开(公告)号：US20090192838A1

公开(公告)日：2009-07-30

申请号：US12019821

申请日：2008-01-25

Applicant: Srinivas BANGALORE ,  Mazin Gilbert

Inventor： Srinivas BANGALORE ,  Mazin Gilbert

IPC: G06Q10/00

CPC classification number: H04L51/02 ,  G06Q10/06 ,  G06Q10/06311 ,  G06Q10/063112 ,  G06Q30/0207 ,  G06Q30/0245

Abstract: A system and method disclosed for using and updating a database of template responses for a live agent in response to user communications. The method includes computing an average string distance between each response from a live agent and a template, use to generate the response, modifying the computed average string distance based on a customer satisfaction score associated with each response and selecting a response that minimizes the computed average string distance and maximizes customer satisfaction. Upon receiving a further communication on a certain issue, the system presents a prototype response that has been added to the template database to the live agent for use in generating a response to the further communication that reduces handling time and increases customer satisfaction.

Abstract translation: 公开了用于响应于用户通信使用和更新活动代理的模板响应的数据库的系统和方法。 该方法包括计算来自活动代理和模板的每个响应之间的平均字符串距离，用于生成响应，基于与每个响应相关联的客户满意度得分修改所计算的平均字符串距离，并且选择使计算出的平均值最小化的响应 弦距，并最大化客户满意度。 在一个特定的问题上接收到进一步的通信之后，系统呈现已经被添加到模板数据库中的实时代理的原型响应，用于产生对进一步通信的响应，这减少了处理时间并提高了客户满意度。

公开(公告)号：US20080059173A1

公开(公告)日：2008-03-06

申请号：US11469016

申请日：2006-08-31

Applicant: Mazin Gilbert ,  Stephan Kanthak

Inventor： Mazin Gilbert ,  Stephan Kanthak

IPC: G10L15/26

CPC classification number: G10L15/26 ,  G06F17/30893 ,  G10L15/265

Abstract: A system, method and computer readable medium that provides an automated web transcription service is disclosed. The method may include receiving input speech from a user using a communications network, recognizing the received input speech, understanding the recognized speech, transcribing the understood speech to text, storing the transcribed text in a database, receiving a request via a web page to display the transcribed text, retrieving transcribed text from the database, and displaying the transcribed text to the requester using the web page.

Abstract translation: 公开了一种提供自动网页转录服务的系统，方法和计算机可读介质。 该方法可以包括使用通信网络从用户接收输入语音，识别接收的输入语音，理解识别的语音，将理解的语音转录为文本，将转录的文本存储在数据库中，经由网页接收请求以显示 转录的文本，从数据库检索转录的文本，以及使用网页将转录的文本显示给请求者。