Abstract:
A method and system for determining and updating configuration settings on a device are provided herein. In some embodiments, a method for updating configuration settings on a device may include detecting an error condition produced by executing an app on the device, collecting information associated with the error condition, the app and the device responsive to the detected error condition, sending a request for new configuration settings, wherein the request includes the collected information, receiving one or more new configuration settings in response to the request, and updating one or more configuration settings of at least one of the device or the app using the new configuration settings received.
Abstract:
A method and system for routing communications includes building a first user profile for a first user based on a history of communications associated with a first communication identifier to route inbound communications. The first communication identifier is associated with the first user and subsequently, the first communication identifier may be assigned to a second user. A second communication identifier is assigned to the first user such that a received inbound communication is directed towards the first communication identifier. The method routes the inbound communication based on an analysis of the first user profile of the first user.
Abstract:
Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.
Abstract:
Systems and methods for terminating telephony communications to a mobile telephony device that is roaming outside of its native service area make use of a forwarding termination service. The forwarding termination service causes the native mobile telephony service provider that provides service to the mobile telephony device to forward incoming telephony communications directed the native telephone number of the mobile telephony device to a forwarding access number. The forwarding termination service receives telephony communications directed to the forwarding access number, and then terminates the telephony communication to the mobile telephony device via any one of multiple different methods. The mobile telephony service provider can be instructed to implement and cancel call forwarding instructions by dialing a special character string on the mobile telephony device.
Abstract:
Methods and apparatus for expanding a field of view of an image during a video communication session. In some embodiments, a method includes transmitting a first video image having a first field of view during the video telecommunication session. The methods and apparatus further capturing a first set of background images, at least some of which are combined to form a first composite background image having a second field of view that is greater than the first field of view. Further, superimposing at least a portion of the first video image over the first composite background image to form a second video image having a same field of view as the first composite background image and transmitting the second video image during the video telecommunication session.
Abstract:
A method and apparatus for routing Application Programming Interface (API) calls from a partner entity to a telephony service provider (TSP) network are provided herein. In some embodiments, a method for routing API calls may include receiving a first message including an API call and a partner API key used to authenticate the partner entity on the TSP network to access a partner API layer disposed on the TSP network, extracting the partner API key from the first message, performing an authentication process to authenticate an identity of the partner entity using at least the extracted partner API key, and routing the first message based on results of the authentication process. In some embodiments, the first message is routed to the partner API layer disposed on the TSP network when the identity of the partner entity is authenticated.
Abstract:
A system and method for dynamically changing contact information is presented. The system and method includes receiving a contact information change associated with a contact in a first contact list, determining that the contact is also in a second contact list and modifying the second contact list based on the contact information change.
Abstract:
Methods and apparatus for determining intent of an end-user in a communication session are provided herein. In some embodiments, a method determining intent of an end-user in a communication session through voice analysis may include establishing a voice communication session between a first user device and a second user device, performing a voice analysis process to determine whether the end-user intended to establish the voice communication session, and determining whether to permit voice communications over the established voice communication session based on the voice analysis process performed, wherein all voice communications from the first user device is prevented from being transmitted over the established voice communication session at least until the voice analysis process has completed.
Abstract:
Methods and apparatus for verifying authenticity of device information of an end-user device are provided herein. In some embodiments, a method for verifying authenticity of device information of an end-user device may include sending a request to verify device information of an end-user device receiving, responsive to the request, verification information regarding the device information sent, and performing a verification analysis on the verification information received.
Abstract:
Systems and methods for terminating telephony communications to a mobile telephony device that is roaming outside of its native service area make use of a forwarding termination service. The forwarding termination service causes the native mobile telephony service provider that provides service to the mobile telephony device to forward incoming telephony communications directed the native telephone number of the mobile telephony device to a forwarding access number. The forwarding termination service receives telephony communications directed to the forwarding access number, and then terminates the telephony communication to the mobile telephony device via any one of multiple different methods. The mobile telephony service provider can be instructed to implement and cancel call forwarding instructions by dialing a special character string on the mobile telephony device.