公开(公告)号：US20230031718A1

公开(公告)日：2023-02-02

申请号：US17387025

申请日：2021-07-28

Applicant: salesforce.com, inc.

Inventor： Aaron Popelka ,  William Robert Jennings, II ,  Alicia Greer

IPC: G06Q10/06

Abstract: A server may execute a communication process flow that controls electronic communications between a tenant of a multitenant system and a set of users corresponding to the tenant. A set of electronic communications that are transmitted to a particular user of the set of users is determined based at least in part on a set of actions defined by the communication process flow. The server may monitor web behavior data associated with the set of users in accordance with a first action of the set of actions, detect that a first user of the set of users satisfies a rule defined by the first action based at least in part on monitoring of the web behavior data, and route the first user to a next action of the set of actions in the communication process flow based at least in part on detecting that the first user satisfies the rule.

公开(公告)号：US11570122B2

公开(公告)日：2023-01-31

申请号：US16927941

申请日：2020-07-13

Applicant: salesforce.com, inc.

Inventor： Charles Hart Isaacs

IPC: G06F15/16 ,  H04L47/70 ,  H04L41/22 ,  H04L67/10 ,  G06F16/27 ,  G06F16/23 ,  H04L67/02 ,  H04L61/103

Abstract: Techniques are disclosed relating to creating and managing an information flow within a multi-layer computer network. In various embodiments, a computer system in a first layer within a multi-layer computer network, maintains state information defining an information flow within the multi-layer computer network. In various embodiments, the computer system assigns a particular action (that is included in the information flow) to be performed at a second, different layer of the multi-layer computer network. In various embodiments, the computer system generates program instructions to perform the particular action. The program instructions may be generated using device information accessible to the computer system and indicative of characteristics of a computer system within the second layer. In various embodiments, the computer system in the first layer causes the program instructions to be sent to the computer system in the second layer to perform the particular action as part of the defined information flow.

公开(公告)号：US11570048B2

公开(公告)日：2023-01-31

申请号：US17234605

申请日：2021-04-19

Applicant: salesforce.com, inc.

Inventor： Varun Gupta ,  Joshua Paul Meier ,  Srinivas Dhruvakumar ,  Mayakrishnan Chakkarapani ,  Christopher Steven Moyes ,  Jeremiah David Brazeau

IPC: G06F15/173 ,  H04L41/0866 ,  H04L41/0813

Abstract: A system is presented for provisioning resources on a target cloud platform based on a platform-independent specification of a data center. The system identifies data center entities represented within the platform-independent declarative specification and generates data structures and metadata representations of the data center entities. The system then generates instructions for provisioning services or deploying applications for creating one or more services on the target cloud platform based on the data structures and metadata representations of the data center entities according to the declarative specification. The system sends the generated instructions for execution on the target cloud computing platform, where the target cloud computing platform executes the instructions to generate the data center. The system provides users with access to the computing resources of the data center created by the cloud computing platform.

公开(公告)号：US20230026911A1

公开(公告)日：2023-01-26

申请号：US17822685

申请日：2022-08-26

Applicant: salesforce.com, inc.

Inventor： Nicholas Chun Yuan Chen ,  George John Murnock, JR. ,  Michael Christopher Olson ,  Karen Fidelak

IPC: G06F40/197

Abstract: A method performed by an electronic device includes retrieving, from a first computing environment, a first set of structured documents that contains metadata for a first version of a workflow to be performed by a workflow engine, the first version of the workflow including a first set of workflow elements. The method further including retrieving, from a second computing environment, a second set of structured documents. The method determines whether a rule is to be applied, based on one but not both of the first and second sets of structured documents including at least one section for a workflow element having a type to which the rule applies, and generating a description of a change in the second version of the workflow relative to the first version of the workflow.

公开(公告)号：US11562743B2

公开(公告)日：2023-01-24

申请号：US16775295

申请日：2020-01-29

Applicant: salesforce.com, inc.

Inventor： Maayan Shir

IPC: G10L15/26 ,  G10L15/065 ,  G10L15/22

Abstract: There is provided a computer implemented method of aligning an automatically generated transcription of an audio recording to a manually generated transcription of the audio recording comprising: identifying non-aligned text fragments, each located between respective two non-continuous aligned text-fragments of the automatically generated transcription, each aligned text-fragment matching words of the manually generated transcription, for each respective non-aligned text fragment: mapping a target keyword of the manually generated transcription to phonemes, mapping the respective non-aligned text fragment to a corresponding audio-fragment of the audio recording, mapping the audio-fragment to phonemes, identifying at least some of the phonemes of the audio-fragment that correspond to the phonemes of the target keyword, and mapping the identified at least some of the phonemes of the audio-fragment to a corresponding word of the automatically generated transcript, wherein the corresponding word is an incorrect automated transcription of the target word appearing in the manually generated transcription.

公开(公告)号：US11562142B2

公开(公告)日：2023-01-24

申请号：US17187608

申请日：2021-02-26

Applicant: salesforce.com, inc.

Inventor： Erik Lennart Nijkamp ,  Caiming Xiong

IPC: G06F40/279 ,  G06F40/58

Abstract: A machine learning based model generates a feature representation of a text sequence, for example, a natural language sentence or phrase. The system trains the machine learning based model by receiving an input text sequence and perturbing the input text sequence by masking a subset of tokens. The machine learning based model is used to predict the masked tokens. A predicted text sequence is generated based on the predictions of the masked tokens. The system processes the predicted text sequence using the machine learning based model to determine whether a token was predicted or an original token. The parameters of the machine learning based model are adjusted to minimize an aggregate loss based on prediction of the correct word for a masked token and a classification of a word as original or replaced.

公开(公告)号：US11561995B2

公开(公告)日：2023-01-24

申请号：US17316894

申请日：2021-05-11

Applicant: salesforce.com, inc.

Inventor： Dan Mehlman ,  Andrew Fawcett

IPC: G06F16/25 ,  G06F16/27 ,  G06F16/28

Abstract: A server may support an aggregation service for a multitenant system. The service may support a method for data processing that includes determining that a plurality of tenants of a multitenant database system correspond to a common entity, where each tenant is associated with a respective instance of a cloud platform that services data from a corresponding database instance. The method may further include provisioning a new database instance for the common entity, generating a connector that is configured to access data of the corresponding database instance, generating a schema for the new database instance that aggregates the data of each database instance accessed by the connector, and instantiating a new cloud platform instance that is configured to access the schema of the new database instance, where the new cloud platform instance is configured to serve data queried from the schema of the new database instance via a client application.

公开(公告)号：US11561972B2

公开(公告)日：2023-01-24

申请号：US16779077

申请日：2020-01-31

Applicant: salesforce.com, inc.

Inventor： Andrew Son Nhat Tran ,  Ravishankar Arivazhagan ,  Zuye Zheng ,  Irene Fung ,  Julian Navaratnam ,  Martin Desrosiers ,  Saloni Shah ,  Shaila Shree ,  Yaoyao Lin ,  James Russell Diefenderfer ,  Anirudh Sridhar

IPC: G06F16/00 ,  G06F16/2452 ,  G06F16/25 ,  G06F16/953 ,  G06F16/2458

Abstract: Methods, systems, and devices supporting querying disparate data sources are described. Querying disparate data sources may include receiving an input for data stored at a first data source from a plurality of data sources, selecting a first data connector from a plurality of data connectors, wherein the first data connector corresponds to the first data source, and identifying a first query language corresponding to the first data source from a plurality of query languages. Querying the disparate data sources may further include generating a converted query based at least in part on the first query language and retrieving the data from the first data source using the first data connector based at least in part on the converted query.

公开(公告)号：US11561889B2

公开(公告)日：2023-01-24

申请号：US16838167

申请日：2020-04-02

Applicant: salesforce.com, inc.

Inventor： Mariano Edgardo De Sousa Bispo ,  Ana Laura Felisatti

IPC: G06F11/36 ,  G06F9/54 ,  G06F16/23

Abstract: Methods, systems, and devices supporting orchestration for automated performance testing are described. A server may orchestrate performance testing for software applications across multiple different test environments. The server may receive a performance test indicating an application to test and a set of test parameters. The server may determine a local or a non-local test environment for running the performance test. The server may deploy the application to the test environment, where the deploying involves deploying a first component of the performance test to a first test artifact in the test environment and deploying a second component of the performance test different from the first component to a second test artifact in the test environment. The server may execute the performance test to obtain a result set, where the executing involves executing multiple performance test components as well as orchestrating results across multiple test artifacts to obtain the result set.

公开(公告)号：US11561784B2

公开(公告)日：2023-01-24

申请号：US17157583

申请日：2021-01-25

Applicant: salesforce.com, inc.

Inventor： Douglas James Wiegley ,  Apoorv Mahajan ,  Dmitri Sergeyevich Kiselev

IPC: G06F8/65 ,  G06F8/41 ,  H04L67/10 ,  H04L67/75

Abstract: Computing systems, for example, multi-tenant systems deploy software artifacts in data centers created in a cloud platform using a cloud platform infrastructure language that is cloud platform independent. The system receives pipeline templates including templating expressions that can be substituted with values for generating pipelines. A pipeline can be executed to perform a set of actions associated with continuous delivery of a software artifact. The system stores sets of partially hydrated pipeline templates. The partially hydrated pipeline templates can be compiled into executable pipelines associated with services configured on a datacenter of a cloud platform. The system stores different versions of pipeline templates as deployment packages. The system stores version pointers that identify specific deployment packages that are selected when a software release is deployed. The version pointers allow the deployment package to be updated in case of roll back or for deploying more recent changes.